ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
Company replied
Make sure you ask to speak to someone on chat. Excellent service migrating to another provider - they easily guided me to set-up an ESIM so minimising trying to find that fiddly IPhone tool to add a... See more
Company replied
Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
Help
Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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roaming trouble
in the past it was really difficult due the AI chat bot to resolve my issue but the current agent helps me a lot and sort it and find a solution with my problem , faster than an AI chat bot
May 14, 2026
Unprompted review
Reply from VOXI Mobile
Hey Panos,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Urmi was great helping me
chatted with robot at first. But then passed me over to a person . and Urmi helped me to answer my quries
May 13, 2026
Unprompted review
Reply from VOXI Mobile
Hey GB,
Thanks for the lovely review and fantastic support for Urmi
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Worst customer service I have ever…
Worst customer service I have ever experienced. I have attempted now to contact them on several occasions in relation to an order. Firstly tired the online chat where I constantly had to repeat myself as they did not take the time to read the information. Also they seemed to terminate the chat suddenly therefore having to go through the same process again and again. Very frustrating. When I then tried to contact via telephone it took over 30 minutes for the handler to find my order and following this I was told to ring back tomorrow. I requested if someone within the correct department could ring me back given the number of unsatisfactory attempts already experienced. This was not facilitated and I can only assume I will have another frustrating attempt tomorrow.
May 13, 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
I am really sorry to hear about the experience you’ve had while trying to get support with your order, I completely understand how frustrating this must have been for you.
I appreciate you taking the time to explain what has happened, and it’s certainly not the level of service we aim to provide. Repeating yourself on Live Chat and experiencing unexpected disconnections can be very frustrating, especially when you’re trying to resolve something important. I also understand how disappointing it must have been to wait over 30 minutes on the phone, only to be asked to call back again the next day without a resolution or a callback being arranged.
This is not the seamless experience we want for our customers, and your feedback is really important in helping us improve.
If you still need help with your order, I’d strongly recommend reaching out to our team again via LiveChat here: vodafone.uk/2LCJiTm or by calling 0333 304 0191, so they can pick this up and work towards a resolution for you as quickly as possible.
If you would prefer for this to be raised as an official complaint due to the experience you’ve had so far, please reach out to our Social Media team on Facebook at vodafone.uk/2Fpnah2 so we can investigate this further and get it resolved for you.
Thanks,
Vodafone Social Media Team
Avoid at all costs
I just can't get over how terrible an experience being a user of Voxi Mobile is. They fail massively and everything is so long arduous and a fight to sort out any simple customer service issues. This time I need to update my payment details the only way to contact them is through their in account chat. However I can't even login to ask for help.
You need to get a One time password to do so, the issue is they don't send one. when you request it you get an error message saying it doesn't work. So that's that. There is NO Customer services. Throughout the 12 months or so I've used them any time customer service comes up there are huge issues. In all my years of phone networks they're easily the worst!
They really know how to make someone furious.
May 13, 2026
Unprompted review
Reply from VOXI Mobile
Hey Matt,
We are really sorry, it sounds incredibly frustrating. We would like to help get this sorted and get you back into your account as quickly as possible. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Amazing assistance by gautam who helped…
Amazing assistance by gautam who helped me migrate my vodafone number over to voxi. Good communication and very fast
May 13, 2026
Unprompted review
Reply from VOXI Mobile
Hey kimwa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Im still waiting on my sim
Im still waiting on my sim.
The login function doesnt work because OTP isnt connected to my number because this wasnt requested at the point of signing up. Gawd knows where that notification is going to.
Impossible to speak to anyone. The chat bot was experiencing technical issues so my chat was shut down.
Really not good enough.
Edit> Within 40mins of my review I get a reply (below) directing me to respond via another platform to resolve(!) Sadly I swallowed the bait and messaged them. ...to absolutely no response.
Still no sign of my sim and no meaningful response or help whatsoever. I'd look elsewhere and I will be cancelling this payment for non delivery of service.
May 13, 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
We’re really sorry to hear about your experience — this definitely isn’t the level of service we aim to provide. We understand how frustrating it must be to be waiting for your SIM and not being able to access your account due to OTP issues.
We’re also sorry that you faced problems with our chat service while trying to get support. That’s certainly not the experience we want for our customers.
We’d really like to help get this sorted for you as quickly as possible. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Most of the time great service
Most of the time great service, Good value for money.
Just seems to be a lot of service work on the network in Gwent Wales. But over all good value for money.
May 9, 2026
Unprompted review
Reply from VOXI Mobile
Hey Mark,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent value for money
Excellent value for money, excellent service, customer service second to none. Thank you Sarthak.
May 12, 2026
Unprompted review
Reply from VOXI Mobile
Hey Steve,
Thanks for the lovely review and fantastic support for Sarthak.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service and good customer…
Very good service and good customer support.
May 12, 2026
Unprompted review
Reply from VOXI Mobile
Hey Celina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Happy to return to voxi,I'm here to stay
I decided to join Voxi ,so I purchased a sim card from my local convenience store, went on the Voxi website, choose the 140Gb plan with unlimited video data, unlimited social media, unlimited minutes and unlimited text,all for £15 a month on a free to cancel anytime plan, so no contract to sign up to,you're free to leave Voxi whenever you wish.
I spoke to customer service via web chat and my number was ported over on Monday afternoon,
You get a great signal with Voxi,good customer service if you need help, You can even get help in a Vodafone store if you have any problems. Id happily recommend Voxi to anyone.,I tried the rest but when back to the best 👌
May 11, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Facebook
See posts, photos and more on Facebook.
Very helpful and professional
Very helpful and professional - quick to deal with my issue
May 11, 2026
Unprompted review
Reply from VOXI Mobile
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Voxi is terrible
Voxi is terrible. After 3weeks with them I’m moving back to O2. Unbelievable that you can’t get 5G in central london most of the time on Voxi.
May 10, 2026
Unprompted review
Reply from VOXI Mobile
Hey Steve,
We apologize for the experience you had with us, we will ensure the feedback is passed to the correct team. Please DM https://ig.me/m/vodafone us if you would like to discuss any other issues.
Thanks,
Vodafone Social Media Team
Excellent customer service
Excellent customer service! Friendly and excellent everything very clearly and got me a great deal thanks 😊
May 10, 2026
Unprompted review
Reply from VOXI Mobile
Hey Sadie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Responded very quickly
Responded very quickly, and took a few minutes to answer my questions.
May 8, 2026
Unprompted review
Reply from VOXI Mobile
Hey Simone,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Horrendous customer service
Horrendous customer service. Misselling. Hidden charges. Waseem offered me a 12 month contract, then sent confirmation of a 24 month contract I hadn’t agreed to. I asked to be opted out of any free trials - Waseem opted me in to temporarily free trials which would charge after a period. I asked to keep the same number, that was an additional form. Now I have a different number for 48 hours which is really inconvenient for work. Told to log in to website - but non coherent advice, website didn’t work, and OTP code not received unable to log in. Simple stupidity eg “please user lowercase to enter username” but your username is numbers …. It’s like they’re not reading the message and just copy and pasting.
May 8, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
We sincerely regret to learn of the difficulties you have encountered. This is not the standard of service we strive to provide, and we truly appreciate your feedback. To address your concerns, we kindly recommend contacting our support team by phone at 0333 304 0191 or connect with team via Live Chat through the following link: http://vodafone.uk/2LCJiTm.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I had an excellent experience with Ms…
I had an excellent experience with Ms Urmi . She was very efficient, helpful,positive and as well as difficult problem solver.
May 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Foysal,
Thanks for the lovely review and fantastic support for Ms Urmi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
After AI Bot Response, My Review Stands: Sissyphus had it easer than any human being trying to contact another human being at Voxi
PLEASE READ AI BOT ANSWER BELOW. I DO NOT USE SOCIAL MEDIA IN ANY FORM.
I only use my phone for phone calls.
No social media. Only Apps on it are Shazam and Uber. Period. And no intention to add any further apps.
Setting up my new phone I somehow clicked on Voxi. Trying to cancel the account had been an unmitigated nightmare.
After spending hours on technical support, I FINALLY got the Voxi account cancelled.
But, now, when I try pay through MYVODAFONE, the website says that Voxi customers cannot pay through this link.
So I called Voxi, and when I told them my previous number, they said, call '191" [Vodafone support number].
And when I tried to sort it out through Vodafone they say, "Oh, you have to speak to Voxi customer support and have them unlink your account."
Catch-22 seems positively logical in this situation. Sissyphus shoving his boulder up the hill had it easier than any human being trying to contact another human being at Voxi.
I've finally given up.
May 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Timbrukah,
That sounds incredibly exhausting and unfair. You never wanted VOXI in the first place, yet you’ve been stuck in a never-ending loop with no one taking responsibility. Being passed back and forth like that would drain anyone’s patience—you’re absolutely right to feel fed up. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Terrible customer service on chat bot…
Terrible customer service on chat bot support & sold an out of stock phone. No phone number to call
May 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Paige,
We’re really sorry to hear about your experience. We understand how disappointing and frustrating it is to be sold an out‑of‑stock phone and then struggle to get proper support. That’s certainly not the service we want to provide, and we regret the inconvenience this has caused you. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
I made a mistake transferring over my…
I made a mistake transferring over my old number and had help to solve the problem on the chat line, got it solved with a great operator.
May 7, 2026
Unprompted review
Reply from VOXI Mobile
Hey Linda,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Customer service is awful
Customer service is awful, ordered a sim card never arrived spoke to an agent completely useless. Had to order a new sim lo and behold it would not let me activate it. Spoke to another agent who put me on a completely plan with an Esim? useless and a waste of time so now i have to take my business elsewhere!
May 7, 2026
Unprompted review
Reply from VOXI Mobile
Hello Eloise,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
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