ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
Company replied
Make sure you ask to speak to someone on chat. Excellent service migrating to another provider - they easily guided me to set-up an ESIM so minimising trying to find that fiddly IPhone tool to add a... See more
Company replied
Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
Help
Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Urmi was really helpful in helping me…
Urmi was really helpful in helping me move from Vodafone to VOXI
April 25, 2026
Unprompted review
Reply from VOXI Mobile
Hey EH,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
SO FAR SO GOOD
So far so good! Very helpful with online support! Recommend.
April 24, 2026
Unprompted review
Reply from VOXI Mobile
Hey D Pascarella,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Urmi did an excellent job
Urmi did an excellent job! Very helpful, knowledgeable, and provided clear and accurate information quickly. Highly recommend!
April 24, 2026
Unprompted review
Reply from VOXI Mobile
Hey Juzar,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
No roaming without expensive bundle add-ons
Great UK monthly rolling tariffs. No roaming at all without buying expensive add ons. When porting away from VOXI my number went dead early morning whereas my new network also with Vodafone not picking up until lunchtime. That's not supposed to be process. No signal for half a day
April 24, 2026
Unprompted review
Reply from VOXI Mobile
Hey DJOManchester,
Thanks for your feedback. We’re sorry to hear about your experience. We understand that roaming add ons may not suit everyone, and we’re sorry for the inconvenience caused during your number transfer. While brief service gaps can happen during a port, we appreciate how frustrating this must have been.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Aura A Great!
I had a person named Aura who helped me with a refund with a sim i activated and changed my number with my old sim and was very helpful and patient with me! Great service by that person even if it was by live text service
April 23, 2026
Unprompted review
Reply from VOXI Mobile
Hey Jason,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Agent did provide complete information…
Agent did provide complete information when he submitted my number to move to Voxi … now I will be without service for 24-48 hours
April 20, 2026
Unprompted review
Reply from VOXI Mobile
Hey Yeruva,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Stay away from Voxi & PayPal
If I could give zero stars here, I would. I bought a refurbished phone with PayPal credit’s assistance from Voxi, only to receive a faulty phone. I was told to send the phone back to Voxi and that provided all was well, I would receive my refund. Which I have done. Vodafone have emailed acknowledging that they have the phone and that it has been finalised on their side. The refund would be sent to PayPal. It has not. Neither company is willing to give me my refund. They keep saying that I need to contact the other company.
I cannot recommend either company to anyone. In fact I strongly advise against using them. It’s just theft. And because I’m one little individual, it’s easier to mess around than be honest and pay back the money.
April 22, 2026
Unprompted review
Reply from VOXI Mobile
Hi Robyn,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
No real issues except with lack of international data.
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims every time I go abroad but I'd rather Voxi had decent plans so I didn't have to keep messing around I stalling the e-sims which can be a pain!
April 1, 2026
Unprompted review
Reply from VOXI Mobile
Hey Mike,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Switched from EE to Voxi (Brillient Experience)
I switched around 8 months ago from EE to voxi because EE was charging me 28 pound each month just for data and was stucked in a 24 month contract. I switched to Voxi and its working fine providing me 70 gb in 10 pound + Social media browsing is free and will not cost the data. Highly recommend Love it
April 22, 2026
Unprompted review
Reply from VOXI Mobile
Hi Shah, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
So difficult to talk to people
The worst customer service I have ever experienced. Bought a phone and sim only deal which was also to get a charger when bought before a certain date. This was not fulfilled by Voxi, so I tried to talk to Google to get it but after 1 hour 40 on the chat with Voxi they were unable to get me a proof of purchase, a very easy request. Directed back to Vodafone who had no record and I had no way back to Voxi again. Contract now cancelled with them as the service was so poor. Would absolutely not recommend (and still waiting for my charger).
March 17, 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Been using Voxi since I arrived in…
Been using Voxi since I arrived in London for my studies for 3.5 years and the service has been great. Good coverage, good deals, and whenever I had any issues customer service always assisted well. Only issue I had was while cancelling as I returned back to Malaysia from my studies, I thought I cancelled my plan already but it turns out there's a whole process to cancel it that I couldn't do away from the UK. I contacted Voxi support to cancel it which they did no issues after, but I couldn't refund the 2 months I was billed after I supposedly cancelled. But that's partly my fault for not realising. But support did what they could
April 22, 2026
Unprompted review
Reply from VOXI Mobile
Hey Hazman,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I ordered a refurbished phone from…
I ordered a refurbished phone from voxi, it arrived and it’s faulty! Was told it was a *like new iPhone * doesn’t turn on properly just flashes the apple logo and turns off again. Contacted the customer service live chat, poor service just told me to send the phone back, there won’t be a replacement or any compensation for the massive inconvenience.
April 21, 2026
Unprompted review
Reply from VOXI Mobile
Hi Jonathan,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Just get yourself a VOXI card
Just get yourself a VOXI card, pay for a monthly tariff, and go abroad that’s when the problems start. Data simply doesn’t work outside the UK unless you buy a roaming booster. To buy that booster or even top up, you need internet access… which you don’t have. So you’re effectively locked out with no practical way to fix it.
I also noticed that after trying to leave, I was charged again for the next month the very next day. I didn’t remove the payment method in time, so I lost the money anyway. Cancelling is unnecessarily difficult and not clearly explained.
What makes it worse is the communication. On the same day, I received an email saying:
“Hello,
We’ve now opted you out of your VOXI plan but you can still use any extras you’ve paid for until they end.”
This is contradictory. You’re told you’re no longer on a plan, but at the same time that you can still use what you paid for. In practice, if services aren’t working properly, that “access” is meaningless.
From what I’ve seen, this isn’t an isolated issue. Many people report poor or very slow customer support, accounts getting restricted without clear explanation, and basic actions like topping up or managing the account not working when needed. The whole system feels overly dependent on having active data, which defeats the purpose when you’re already stuck without it.
Most people don’t care because it’s only £10-£12/month until they’re abroad and suddenly have no data. That’s when it becomes a real problem: you can’t book a taxi, check directions, or even arrange transport to the airport. At that point it’s not just inconvenient, it’s a serious failure.
Overall, it looks simple on the surface, but in practice it’s unreliable and frustrating especially if you travel or need quick, dependable service.
April 21, 2026
Unprompted review
Reply from VOXI Mobile
Hey Katy,
I apologize for the issues you've been experiencing with team. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
Thanks again,
Vodafone Social Media Team
I’ve contacted Voxi by messaging back…
I’ve contacted Voxi by messaging back and forth. All issues are always solved and the team is very helpful. Always stress free interactions.
April 21, 2026
Unprompted review
Reply from VOXI Mobile
Hey Riff,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Signed up for a 30day esim as I only…
Signed up for a 30day esim as I only needed it for that - went to cancel - they started some stupidity about cancelling and charged me again. Done on purpose. Yet another company who likes ripping people off. 'staffed' by robots!
April 21, 2026
Unprompted review
Reply from VOXI Mobile
Hey Tony,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
GOOD GREAT patient
April 20, 2026
Unprompted review
Reply from VOXI Mobile
Hey Yang,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very responsible and quick to resolve issues
Very responsible and quick to resolve issues.
April 19, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So rude wont acknowledge issues
April 18, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
I am sorry to hear that you have been experiencing issues with us, I appreciate how frustrating this can be.
Please speak to them via LiveChat here: https://www.voxi.co.uk/contact-us
If you would like this to be raised as an official complaint, and you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Horrible customer service trouble…
Horrible customer service trouble sending sms all settings on phone have been triple checked I have an unlimited package yet voxis assistants ask you the same questions as there Ai chatbot stay away !
April 18, 2026
Unprompted review
Reply from VOXI Mobile
Hello Carl,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - http://vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey yasmin
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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