ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
Company replied
Make sure you ask to speak to someone on chat. Excellent service migrating to another provider - they easily guided me to set-up an ESIM so minimising trying to find that fiddly IPhone tool to add a... See more
Company replied
Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
Help
Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Nitesh did a great job helping me out
Nitesh did a great job helping me out! Quick, concise, and informative.
April 16, 2026
Unprompted review
Reply from VOXI Mobile
Hey Megan,
Thanks for the lovely review and fantastic support for Nitesh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Vivian as a customer service agent was great. Solved my issue very quickly and she was very courteous and polite. I am so pleased!
April 17, 2026
Unprompted review
Reply from VOXI Mobile
Hey Ashani,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Never again
I bought a new S25 FE for a discounted price of £450 from Voxi, which was a great deal. However, DPD failed to deliver the phone (through no fault of my own). The money had already left my account via PayPal. I contacted voxi and was told to buy the same model again and I would be refunded the cost, even the phone had gone back up in price to £750 (I'd be refunded the full £750). 2 months have gone by now, I have spoken to at least 8 different people and they have all assured me I would have the money within 2 days of speaking to them.... this hasn't happened. I am currently £750 out of pocket. An utter shambles of a company.
April 17, 2026
Unprompted review
Reply from VOXI Mobile
Hi Michael,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Roaming charges pure theft
in spite of paying for 60gb in my home country, have now had to spent the equivalent of 3 months money (£32) just to have 4 shitty GB of data in Turkey. which has now run out and a massive hassle that leaves me stranded. Will be changing companies as soon as I'm home. I hope the money was worth losing a customer over. Will be changing the contracts of all my family
April 17, 2026
Unprompted review
Reply from VOXI Mobile
Hello David,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been, especially while travelling. We never want our customers to feel stranded or let down.
Roaming charges and allowances can differ significantly outside your home country, and we appreciate that this wasn’t made clear enough in your case. That said, we take your feedback seriously and would like the opportunity to review what happened and see if there’s anything we can do to help or explain your options moving forward.
Please reach out to us via private message with your account details, and we’ll be happy to look into this for you. You can contact our team on Facebook: http://vodafone.uk/3z6YVNH, Instagram: https://ig.me/m/voximobile, or via our webchat: https://www.voxi.co.uk/contact-us.
Thanks,
Vodafone Social Media Team
Totally useless!
A website that doesn't work combined with zero customer service meant I gave up with Voxi within a month of taking out a rolling contract. I'm not even sure I've cancelled my plan because trying to get a straight answer via webchat is virtually impossible.
March 26, 2026
Unprompted review
Reply from VOXI Mobile
Hi Pete,
I’m really sorry to hear about your experience and understand how frustrating this must have been. We never want our website or support to make things difficult for you. We’d really like the chance to look into your account and confirm your plan status, as well as help resolve any issues you faced.
Please reach out to us via our official support channels so we can assist you properly and make this right.
You can contact our team on Facebook: http://vodafone.uk/3z6YVNH, Instagram: https://ig.me/m/voximobile, or via our webchat: https://www.voxi.co.uk/contact-us.
Thanks,
Vodafone Social Media team
Reply from VOXI Mobile
Hey Timothe,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have been with VOXI for 6 months and…
I have been with VOXI for 6 months and my experience has been excellent. I'm paying only £12 for 100gb per month but hardly use this due to the unlimited data on Youtube and Netflix etc. Download speeds are around 300mb/s and I don't have any connectivity issues but I do live near a phone mast. Porting my number was easy. I definitely recommend them if you don't want to be in a contract.
April 14, 2026
Unprompted review
Reply from VOXI Mobile
Hi Mike, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
Can't cancel!
The network itself works well. I had a second SIM with them pay as you go for work. I tried to cancel it and the website said because it isn't a contract i should just stop paying it and i won't have the service anymore. However they have then proceeded to take £40 in 4 payments each month for a SIM i no longer have. I tried to contact them with no joy at all the chat bot is no use. My bank has had to raise it. Be warned.
April 15, 2026
Unprompted review
Reply from VOXI Mobile
Hey Doyley,
Thanks for taking the time to share your experience. We’re really sorry to hear about the issue you’ve faced, and we understand how frustrating this must have been.
For Pay As You Go SIMs, the service should stop automatically when there are no active payments. We’re concerned to hear that charges were still taken after you believed the SIM was no longer in use, and we appreciate you bringing this to our attention.
We’re sorry as well that you weren’t able to get the support you needed through our chat service at the time. This isn’t the experience we want for our customers. The good news is that once we review your account details, we can fully investigate what happened and work towards a resolution. You can contact our team on Facebook: http://vodafone.uk/3z6YVNH, Instagram: https://ig.me/m/voximobile, or via our webchat: https://www.voxi.co.uk/contact-us.
Thanks,
Vodafone Social Media team.
Happy customer since 2018
I don't know about all the bad reviews. Whenever I have to contact the customer support I get help very quick and whatever I need. I am Voxi customer since 2018 and very happy. Thanks to Urmi for the help setting up my voice mail pin from abroad - very friendly and quick!
April 15, 2026
Unprompted review
Reply from VOXI Mobile
Hey Tamara,
Thanks for the lovely review and the fantastic support you’ve shown for Urmi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Payment Plan Issues
Had payment plan issues and the customer service were quick, efficient and accommodating. Top marks!
April 14, 2026
Unprompted review
Reply from VOXI Mobile
Hey Adam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I had a really great experience with…
I had a really great experience with VOXI customer service and wanted to highlight the amazing support I received from Agent Sajjad.
He spent around 1 hour and 30 minutes helping me sort everything out, and his patience and professionalism really stood out. He guided me through downloading and setting up my eSIM, helped me recover my account when I couldn’t remember my details, and also assisted me in renewing my plan after I had opted out.
Nothing felt rushed, and he made sure everything was fully working before ending the chat. Honestly, one of the best customer service experiences I’ve had , really appreciate the support. Thanks again, Sajjad!all resolved with your support
April 14, 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
Thanks for the lovely review and fantastic support for Sajjad.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Zero customer service
There are no means to contact Voxi if something goes wrong. Ditto Vodafone. Voxi say they are online only, but then their online chatbot simply doesn't load. So actually the answer is: they're nothing -- no help whatsoever.
April 14, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
I am sorry to hear that you have been experiencing issues with contacting us, I appreciate how frustrating this can be.
Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
frustrating experience
I’ve had a really frustrating experience with Voxi customer service.
Trying to speak to a customer agent is honestly ridiculous! you get passed between multiple agents, and each one asks you to confirm your details again and again. It took an entire day just to get a response, and even then it came from different agents with no clear resolution.
On top of that, I’ve paid for a full month of service, but the 5G hasn’t been working at all in my area (EN3). I raised this issue and asked for a refund, and instead of helping, they just keep asking me to reconfirm my details over and over.
This has been extremely frustrating and time consuming. Definitely not the level of service I expected.
March 26, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
I sincerely apologise for the difficulties you have encountered with our service. I completely understand the significance of a seamless experience, and I truly regret the inconvenience caused. Please be assured that this is not the level of service we aim to provide to our customers. I suggest contacting the support teams by calling 0333 304 0191 or by engaging with them through Live Chat here: http://vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Low cost great coverage loads of data
Regular payments taken out great data deals. Should give more time to review payment options payments sometimes taken at stupid times early hours of morning so no option to renew or pay. Coverage great with freebies on social media
April 13, 2026
Unprompted review
Reply from VOXI Mobile
Hey Paul,
Thanks for the review and support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I get 0.3mpbs.
I get 0.3mpbs at my house. Drive less than five minutes away I get over 100. Tried to call to question outages, there are no humans remotely interested in picking up the phone and their web agent is literally worse than useless. Never paying voxi a penny again.
April 12, 2026
Unprompted review
Reply from VOXI Mobile
Hello Sean,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
To be fair the unlimited social media…
To be fair the unlimited social media and music is pretty useful and a good thing to have. Comparing the data usage from my mobile to on the website over the past week I can see it's definitely not deducted from the available usage.
The only downfall which is annoying is transferring from Vodafone to Voxi as their support is useless when the sim is not in your name even though you are named on the Vodafone account, have a PAC code and can do a one-time pin.
April 12, 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fast and Easy Service
Sajjad perfectly walked me through the process and solved my issue immediately, thank you!
April 12, 2026
Unprompted review
Reply from VOXI Mobile
Hey Ismail,
Thanks for the lovely review and fantastic support for Sajjad.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Urmi was very patient and solve my…
Urmi was very patient and solve my problem.thank you
April 12, 2026
Unprompted review
Reply from VOXI Mobile
Hey Sarah,
Thanks for the lovely review and fantastic support for Urmi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
It was after multiple problems on my…services
It was after multiple problems on my end, we ended up sorting it out which I am so thankful for because I tried multiple times
April 11, 2026
Unprompted review
Reply from VOXI Mobile
Hey Sash,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
No app for managing my account and…
No app for managing my account and unable to log in to the voxi Web page to frequently, it's very frustrating I'm considering leaving voxi and returning to giffgaff
April 11, 2026
Unprompted review
Reply from VOXI Mobile
Hi Andrew,
I’m really sorry to hear you’ve been having such a hard time managing your account, I can imagine how frustrating it must be when you can’t access your app or log in to the website reliably. That’s definitely not the experience we want for you.
I’d love to help get this sorted, so you can manage your plan easily again. When you get a moment, please drop us a message with your details, and we’ll check what’s causing the login issues and guide you through the fix step by step.
You can chat with our LiveChat Advisors - vodafone.uk/2LCJiTm or call us on 191 from your Vodafone mobile or 0333 304 0191 from any other phone. You can also chat to my team on Facebook at vodafone.uk/3z6YVNH or via Insta at https://ig.me/m/voximobile
Thanks,
Vodafone Social Media Team
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