Voyage Care Reviews 

110
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, citing issues with competence and concerns regarding the care provided to vulnerable individuals. Reviewers frequently mentioned concerns about the company's practices, including issues with care provision and attention to patient well-being. The management and overall environment in various locations were often described as challenging and poorly organized, leading to a high turnover of staff. However, some people also felt that many staff members were fantastic and dedicated, providing excellent support to the people they cared for. A few other people also felt that the training and support from management were good, contributing to a positive working experience.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with many reporting issues such as neglect, mistreatment, and... See more

Customer service

Clients share negative opinions on customer service, frequently citing unprofessionalism, poor communication,... See more

Service

Consumers find service to be ambiguous, with some reviewers expressing strong dissatisfaction, citing... See more

Ethics

Users describe negative interactions with ethics, with many reviewers expressing concerns that safeguarding... See more

Location

Reviewers mention negative feedback about certain locations, with many advising others to avoid them due to... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I don’t often write reviews on my experiences with a company, but I couldn’t not shine a light on how utterly disgraceful and downright awful my time with ‘Voyage Care’ was. The people that run this... See more

Rated 2 out of 5 stars

Company is ok if your senior or above. i was subject to bullying and it was brushed under the carpet..

Rated 1 out of 5 stars

My physically disabled friend wasn't looked after properly at Calvert House in Leyland. His mental health deteriorated resulting in him self harming. He got worse living at Calvert House. Management d... See more

Rated 1 out of 5 stars

My uncle was subjected to neglect and serious safeguarding failures at Calvert House. A terrible place that urgently requires a CQC inspection. Care plans were out of date and not relevant to his care... See more


Company details

  1. Health & Medical

Written by the company

Voyage Care is a sector leading provider, with over 35 years’ experience of specialist care and support. We support over 3,500 people with learning disabilities, autism, brain injuries and other complex needs across the UK.


Contact info

2.1

Poor

TrustScore 2 out of 5

110 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(110)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not good

Massive staffing over turn
No support from management
Expected to do on call on days off
No breaks
Pay too less for the work expected !
Not

April 6, 2018
Unprompted review

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