KeepSolid VPN Unlimited Reviews 1,215

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Many customers consistently praise the exceptional customer service, highlighting the team's helpfulness, friendliness, and quick response times. The service is often described as reliable and effective, with many users appreciating its long-term performance and ease of use across various devices. Reviewers also commend the product itself, noting its features and overall quality. However, some people were dissatisfied with the user experience, mentioning issues with server shutdowns and a lack of clear communication regarding these changes. A few other people also felt that customer support sometimes used scripts, failed to answer questions, or blamed the customer's equipment.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many praising the speed, quality, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting its reliability and high quality over... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the speed and quality of... See more

User experience

Clients share ambiguous opinions on user experience, with many reviewers finding the service consistently... See more

Product

Customers had positive experiences with the product, with many expressing their love for it and highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Owner of VPN unlimited service. Got into contact with Support as there was no option to change mail adresses (bummer). However, I reached out and got immediate respons (<2 min) on the question.... See more

Company replied

Rated 4 out of 5 stars

I recently changed my primary email and it was tied to my VPN Unlimited account. The support team helped me transition my purchase history so that I could keep using VPN and SmartDNS.

Company replied

Rated 4 out of 5 stars

I have used this VPN for a number of years now and I am based in China, It has proved a lifeline to the outside world for me and the best VPN i have used and I have tried a lot. The customer Suppor... See more

Company replied


Company details

  1. VPN Service
  2. Internet Provider

Written by the company

VPN Unlimited is one of the best virtual private network services to protect all data you receive or send over the internet, to surf the web anonymously and to bypass restrictions. Get 7-day free trial of our online VPN service and try for yourself.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Nice support

Nice product and support was very helpful

February 19, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Thanks for your 5-star review, have a great time using VPN Unlimited, and don't forget to recommend us to your friends ;)

Rated 5 out of 5 stars

Several years of use of this neat product

Have used VPN Unlimited for several years and it is simple and immediate to use. Very useful for accessing eg bank websites on local wifi networks. I don't leave it on all the time - it takes just seconds to switch on or off.

I just had the first glitch ever and sent an email to their Customer Service at 7.30 pm in UK.

I had a response in 5 minutes after they had checked into my account. I followed their instructions and it was working again in a few more minutes.

Very happy with their product and service.

February 20, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Thank you so much for your kind words. We truly appreciate our customers and we strive to provide the best service.
Have a great time using VPN Unlimited.

Rated 5 out of 5 stars

Very helpful and efficient

February 18, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Thanks for your 5-star review, have a great time using VPN Unlimited, and don't forget to recommend us to your friends ;)

Rated 5 out of 5 stars

Fast customer support

Fast and very competent assistance.
Also very friendly and helpful.
What more do you want?
Thank you very much for the great service!

February 13, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Thank you for your excellent 5-star review! We are glad to hear you enjoy using our service and trust our company. If you have any questions, please don't hesitate to contact us anytime.

Rated 1 out of 5 stars

The VPN wouldn't connect properly and…

The VPN wouldn't connect properly and was very slow.

They don't provide a way to cancel and get a refund although that is their policy on the webportal to one's account.

Probably one of the worst VPN services I have tried.

February 11, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

According to our 30-day money-back guarantee, we can initiate a refund if the customer is not satisfied with the service.
Please contact us via support@keepsolid.com email.
We will gladly assist you.

Rated 5 out of 5 stars

Customer since 2020

Customer since 2020, very happy with service and consistency. Never had an issue, there was one day outage possibly early 2024 that I can think of.

February 7, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

We appreciate your positive review, thank you for being one of our valued customers. Have a great time using VPN Unlimited!

Rated 1 out of 5 stars

it went down the next day

it went down the next day ! - i bought it and then just after the payment - it was not there - as if it was a bug that made the subscription disappear - wow - you are using VPN to be protected and you feel very unsafe with it - lol - never use it

February 7, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

We'd like to look into this. Please, contact our support team via email support@keepsolid.com

Rated 5 out of 5 stars

Very good.

Very good.

People talk a lot about this vpn, i have used many vpns and this is not the first one, what is best with this vpn is support and help no other vpn matches and servers across the globe. i am happy i got this vpn and this is working really good.

February 5, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Thanks for your 5-star review, have a great time using VPN Unlimited, and don't forget to recommend us to your friends ;)

Rated 5 out of 5 stars

Quick and accurate technical support

Quick and accurate technical support, almost 24/7

January 28, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Thank you, David. It's always rewarding to receive positive feedback. We appreciate your clear and concise review! If you'll need our help, feel free to reach us out at keepsolid@support.com!

Rated 5 out of 5 stars

Many years of great service from VPN Unlimited

I've been using VPN Unlimited for several years now and I am frequently pleased. Speeds are good, and can be even better when you allow the software to choose the optimal server and VPN type. They also have numerous servers all around the world with a variety of VPN types. I especially like Wireguard.

I recently ran into a technical issue where OpenVPN stopped working on my router. I didn't know if it was from server upgraders or my router OS being updated. I contacted customer service, and at first they were unable to resolve the issue. I told them they did not need to pursue the matter and I was merely going to use their program on individual devices. I then received a follow-up email a day later stating they had resolved the issue. All it took was to delete one line in the OpenVPN config file.

I was ready to let the issue go, but apparently the customer service and engineering teams were not so easily defeated. I appreciate their effort and great customer service. I highly recommend VPN Unlimited!

January 29, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Hi John, Thank you so much for taking the time to leave your excellent review! We're grateful for your trust in our services, and we're delighted to receive your feedback. Stay safe!

Rated 5 out of 5 stars

Rock solid, secure and well supported software.

I have been using Keepsolid VPN for more than 10 years and have found it to be stable, fast and secure whilst being easy to use. I recently had to change my email provider and was forced to migrate my Keepsolid account to the new ID, the software has support built-in and using this the Keepsolid team were able to migrate a very secure product to a new user ID, all without leaving the app.
Top class software with top class warm bodies behind it!

January 28, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

We're happy to receive your great feedback, Peter! Thank you for choosing us for your service needs. Feel free to contact us if you need any assistance in the future.

Rated 5 out of 5 stars

Fantastic support

Fantastic support. Blazing fast servers. What else can you wish?

January 25, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Hi Maxim, thank you for taking the time to leave your excellent review of our support and product! We're delighted to hear that you enjoy using VPN Unlimited!

Rated 1 out of 5 stars

This application is a SCAM

This application is a SCAM. They make it unclear how to unsubscribe, customer service only per email, no information on how the team account works, slows down pc, difficult to uninstall. Be carefull SCAM - AVOID.

January 26, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Hi Alex, thank you for your review and please accept our apologies for all the inconvenience you had with the service. We provide 24/7 support via both email and live chat. We do have detailed information on how team accounts work on our website: https://www.vpnunlimited.com/extras/vpn-for-team. Regarding other issues that you mentioned, could you please update your review with a Ticket ID? So we could check the communication with our team and investigate it. Thank you in advance

Rated 5 out of 5 stars

Works great, great customer service

We had an issue adding users to our account and their support fixed it for us quickly. Great company, great service.

January 25, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Thank you so much for your excellent 5-star review, Chris! It's great to hear you enjoy using our service and trust our company.

Rated 1 out of 5 stars

Poor VPN

I've so many issues with this VPN. Connection frequently get disconnect and try reconnect very slow. Most IP spam and can't access some websites, I feel very frustrating day by day that using this VPN. If you guys have choices you guys should try other VPN services like Cyber ghost or other well known VPN service provider better than this one.

January 24, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Thank you for your thorough review. We apologize for the inconvenience you had with the service. Recently we haven't received massive complaints regarding connection issues. Please reach out to us at support@keepsolid.com or within the app (Menu->Support) to provide more detail, so we could take a closer look at the issue and suggest a solution

Rated 5 out of 5 stars

Perfect service and great team

Perfect service and great team. Using this VPN and never have a problem. Fast response, detailed explanations, helpful tips! Thank you for excellent service!

January 21, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Michael, thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.

Rated 5 out of 5 stars

Best Support Ever !!!

I have been dealing with this company and their VPN service for many years. I have a lifetime subscription with them. Every time I have a problem or just need answers on how to do something they ALWAYS help me in a timely manner. These folks really know their business and always go out of their way to get me up and running. I highly recommend using Keep Solid products and they have never let me down.

January 20, 2024
Unprompted review
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Reply from KeepSolid VPN Unlimited

Hi Michael, thank you so much for your excellent 5-star review! It's great to hear you enjoy using our products. We especially appreciate your kind words about our customer support. Reviews like yours keep us going and push us to deliver the best for our users

Rated 4 out of 5 stars

Great customer service

Great customer service, prompt response to requests. Sometimes VPN doesn't work properly, but in most cases it is a good app.

January 19, 2024
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Kseniya, thank you for taking the time to leave your positive review on our product! We're delighted to hear that you enjoy using VPN Unlimited!

Rated 1 out of 5 stars

This VPN is absolute garbage

This VPN is absolute garbage, it has severs for bbc iplayer and uk TV that never work.
The optimal, wherevet I am in the world server cant even stream 480p on pornhub. I've had the lifetime vpn for around 5 years and it's always been the same

Thanks for the reply, your dns app has a rating of 2.1 on the app Store and low and behold it doesn't work for uk TV, surprise surprise,

January 12, 2024
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for taking the time to leave your review and bring it to our attention, Chris. We are sorry to hear you've had troubles with our service. We can confirm that we are currently experiencing a temporary issue with UK streaming services on our VPN servers. Our team is working on a fix. Meanwhile, in order to access UK TV we offer our users a temporary workaround by connecting to DNS servers instead. Please reach out to us at support@keepsolid.com or within the app (Menu->Support) and we'll provide you with direct instructions on how to access UK TV. Regarding other VPN performance issues, kindly provide us with more detail so that we can take a closer look at the issue and suggest a solution

Rated 5 out of 5 stars

VLAD WAS GREAT

Vlad was very patient with me and was quite helpful in trying to solve my problem. Eventually rebooting my computer cleaned up the problem and all is working properly now.

January 9, 2024
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Robert, thank you for taking the time to leave your 5-star review! We're glad to hear about your positive experience with our customer support service. If you have any other inquiries, please don't hesitate to contact us anytime

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