Owner of VPN unlimited service. Got into contact with Support as there was no option to change mail adresses (bummer). However, I reached out and got immediate respons (<2 min) on the question.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
VPN Unlimited is one of the best virtual private network services to protect all data you receive or send over the internet, to surf the web anonymously and to bypass restrictions. Get 7-day free trial of our online VPN service and try for yourself.
United States
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They answered my request in no time. I am very happy with the service .... well worth using.

Reply from KeepSolid VPN Unlimited
Excellent customer service! I contacted them via email and my issue was resolved within hours. I am so happy that I have a lifetime membership with such an outstanding company.

Reply from KeepSolid VPN Unlimited
Avoid no real support !
Got a new account yesterday 4.23.24
My support requests or questions were closed without even answering them and I'm having issues and problems with my set up
I have been using VPN for streaming for over 5 years and never accoutered such poor support

Reply from KeepSolid VPN Unlimited
Very professional staff,great service and best value available.
In the words of Tina Turner " your simply the best,better than all the rest" Tried other VPN's but their service didn't come close.
Keep up the good work.

Reply from KeepSolid VPN Unlimited
I got an awesome deal from a website. I didn’t know about the company so I was pretty nervous in the beginning. I’ve been using it for 4 years, and from my experience, I would have got this app even if I didn’t get a deal. App is great, speeds are great and support is great. They respond quicker than my family or my friends. I recommend this app to everyone who is considering a VPN and not sure what to get.

Reply from KeepSolid VPN Unlimited
Great customer support. Servers around the world. Not a noticeable degradation in browsing and streaming experience. Been using it for years and remain very happy.

Reply from KeepSolid VPN Unlimited
My experience is that KeepSolid tries to respond to customers in a way to make things easier. All in all VPN Unlimited keeps improving.

Reply from KeepSolid VPN Unlimited
Great interface, options to customize the service and excellent customer support if a problem occurs (in my case slow speeds with the new AT&T Air wireless internet).

Reply from KeepSolid VPN Unlimited
Almost ten years, lifetime subscription, used others but no one has better help when I really need it. 

Reply from KeepSolid VPN Unlimited
The vpn isn’t consistent. It slows the WiFi down an offers minimal US cities from Anguilla

Reply from KeepSolid VPN Unlimited
I don’t usually use my VPN software & when it suddenly didn’t work when I needed it most, I contacted support.
Within minutes I was back up and running, they were extremely patient & thorough. And always responsive - every inquiry has gotten a response immediately.
So If you’re thinking of getting a VPN, please keep in mind that no matter how good their servers or software is, if you can’t get it to work for you? It’s useless.
And that’s why KeepSolid wins for me; their customer service is top notch.

Reply from KeepSolid VPN Unlimited

Reply from KeepSolid VPN Unlimited
Emailed support my issue and they sent detailed steps on what to do to fix my problem. Fixed and surfing safely.

Reply from KeepSolid VPN Unlimited
I've been using them for several years. VPN paid once for life. Nothing to complain about. The customer service response is quite fast. if you don't need a large number of servers, this service is for you

Reply from KeepSolid VPN Unlimited
The service is really precessional, patient and user friendly, when I sent my request to those personnel, they gave the feedback with really great helps, which supported my issue quickly and successfully. Really thank you for their efforts. Good app good nice service.

Reply from KeepSolid VPN Unlimited
thanks to the quick reply of support team

Reply from KeepSolid VPN Unlimited
Using this service on all my devices (6) for many years now, and never had any major issues with it. Yes, sometimes it takes a little time to connect and it has problems with UK streaming sites. However, there are workarounds for most problems, you only have to ask the customer service team. Whenever I contacted them I got a swift and helpful response. Other IT companies could learn from them.

Reply from KeepSolid VPN Unlimited
The response time to any questions is 1st class and more or less instant..
Any instructions are clear and effective.. thank you

Reply from KeepSolid VPN Unlimited
I have been using KeepSolid VPN Unlimited since the early days... 2015, in fact. At the time, I thought that if it worked for a year, it was good value for money. To my astonishment, the service just became better and better, is updated regularly, and now is faster and more reliable than those that my friends use today. This week, I needed to transfer my 9 year-old account to a new email address. Alexander and the Customer Support Team assisted me in less than a minute! They were curteous, keen to help and communicated promptly. Just remember to keep that original email confirming registration :). These levels of service and support are impossible to find these days. The KeepSolid folks stand behind their product. It goes without saying that I recommend KeepSolid without any hesitation.

Reply from KeepSolid VPN Unlimited
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.