VR Store Reviews 117

AVOID ! after 3 months and full amount paid, still nothing delivered and worst they do not answer to the multiple e-mail that I wrote, worst online shopping experience.

Update Jan 2024 , after multiple contacts with support I got my money back.

Ordered a product 5 months ago, asked for a refund a month ago, still waiting. Avoid at all cost and buy through ANYONE ELSE.

Edit: After 6 months, countless emails, and going through legal procedures, I finally got reimbursed in full price (minus the legal fees).

Worst experience ever, after no response for 5 months, I had to get a lawyer. Avoid at all costs.

VR-Store offers the best costumer services I think I've ever had. The employees are friendly and respectful. Help is delivered swiftly, clearly and efficiently.

Bought a valve index kit with difficulty they very bad at communication and you have to keep asking the same things many time

Worst of all they see you a product with the promise that they will assist you or at least provide the original invoice of the device so that you can RMA it to valve I have been trying to contact them for weeks hey just ignored me

Fast to take your money but forget to get any customers service from them.

The index itself was delivered quickly and worked well. However the premium bundle wasn't delivered at all. The index was supposed to come with a couple of games and Half Life Alyx along. I wrote their support, no answer. I write again 4 days later, automated answer. One week later only email I get is "we consider the transaction now fulfilled". Not even a phone number to call and no way of getting back my money. I hope I never have any hardware problems cause I'd have to go through the store to get my guarantee fulfilled but apparently there's only people working there when they can make a quick buck but vanish if you have any issues. What a ripoff, especially for that huge price

Edit: So as feared, it has happened, after a month talking with steam support directly they said they are going to send a replacement headset cause my current one is not working properly, so I write vr-store because they claim to help with support requests like these. And I get no answer. Literally not even a single email writing me back (and there's no phone number to call). Write them again to nudge them, but still nothing.
Luckily for me personally I know someone who I can send the replacement to across the border (because steam doesn't send to Switzerland, hence why we need the help of the vr-store for these requests), but holy cow, if you personally don't have that, good buy 1500CHF because your headset doesn't work and the guy doesn't seem to care to ever respond to anything (not the first time this happened, that he either doesn't respond at all or just stops halfway through an email exchange).

While technically not a scam (because I got the VR set), the whole support system (which is an important part of the price, since Index is notorious for breaking down and needing replacements) is non-existent which effectively makes getting any replacements impossible, thus making it a complete waste of money in the end.

An abominable experience. Very late on deliveries and way too expensive for what is on offer.