I ordered 2 prescription photchromic lenses for Gen 2 Wayfare AI glasses. One for normal frame, the other for the large frame. One set was for progressive lens, the other for plain prescription. The l... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Over all the product was good. I could see clear, it shipped pretty fast and it came extremely well packaged to maintain them safe. My only slightly complain is that the right side of my set doesn’t n... See more
Company replied
Quick answer to my question. Good advice. I was able to order easily. And I didn't have to wait long before I had the items at home. I didn't realize at first that the shipping costs were actually qui... See more
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The lenses are a great fit and swapping them while required a bit of force wasn't too bad. The prescription seems to very good. I am very disappointed by the fact that I ordered transition lenses... See more
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Company details
Written by the company
Professional lenses maker for Virtual Reality Headset
Contact info
United States
- support@vr-wave.store
- vr-wave.store
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Lenses didn’t fit the frame I had
Lenses didn’t fit the frame I had. Issue was never resolved. Horrible customer service. Not even a phone number to talk to someone or a no live chat. I spent close to $300 for nothing. Don’t ever but anything from this crooked people.
January 6, 2026
Unprompted review
Reply from VR WAVE
Hi Behyar,
We’re sorry to hear about your experience and apologize for the frustration this caused. This is not the level of service we aim to provide. Please email us at support@vr-wave.store, with your order details so we can review your case and assist you further.
Thank you for your feedback.
VR WAVE
Great product and customer service
I received my lenses for Quest 3 and they had a slight defect. Contacted their customer service and I received an answer and a solution the next day. That is how customer service should work. It also is a great product. 100% happy with my purchase
March 17, 2025
Reply from VR WAVE
Thanks for the great review! 🚀 We’re happy we could fix things fast and even happier that you’re loving your Quest 3 lenses. Enjoy! 🙌
Reply from VR WAVE
Thanks for the love! 🙌 We’re glad you enjoyed the product—and we hear you on the support side. We’re working on making it better!
Reply from VR WAVE
Thanks a lot! Fast delivery + great quality is our favorite combo 🚀✨
Great Product
Great Product, affordable price and reliable communication. Send a message, you get one right back. Does what it says and worth the price. Definitely value for money.
December 15, 2025
Reply from VR WAVE
This made our day! 🙌 Thanks for trusting us and for the awesome feedback.
Excellent lens the guality is good fit…
Excellent lens the guality is good fit really well the prescription exactly what needed
December 15, 2025
Reply from VR WAVE
That’s what we love to hear! 🙌 Perfect fit, perfect prescription—thanks for trusting us!
It was great
December 15, 2025
Reply from VR WAVE
Short and sweet — just how we like it. Thanks a lot! 😊
Great Experience, Great Lenses, Easy Install
I ordered the progressive lenses for the Meta Ray Ban Gen 2 - they arrived quickly (they beat their estimate by several days), and were super easy to swap out - the video that they sent a QR code for was super helpful. The Rx is just right, and the price was a fraction of the cost of the "official" lenses - same quality, near as I can tell. **One thing to take note of, is that I had NO idea there were two sizes and I had the large size glasses... Make sure to order the correct size, which should go without saying so I'm sorry I typed all that.
December 27, 2025
Unprompted review
Reply from VR WAVE
Thanks for the great feedback! 🚀 We love hearing that the lenses arrived early, installed easily, and delivered spot-on RX quality—without the premium price tag. And no worries at all on the size note—that’s actually a super helpful callout for others. Appreciate you sharing and enjoy your Meta Ray-Bans! 😄
Easy to navigate
The site is simple, easy to navigate, and it's easy to find what you're looking for.
December 12, 2025
Reply from VR WAVE
Thank you so much for the positive feedback and 5-star!
My lenses arrived defective
My lenses arrived defective. I've reached out to customer service and still haven't heard anything back. The same day the were delivered was the same day I reported it. Now it's 2026 still waiting
December 12, 2025
Reply from VR WAVE
Hello Clarence,
We’re very sorry for the delay and truly apologize for the frustration this has caused. This is not the experience we want for our customers.
To make sure we can assist you as quickly as possible, please email us directly at support@vr-wave.store, so we can assist you further. Our support team will prioritize your case once it is received.
Thank you for your patience, and we appreciate you bringing this to our attention.
Best,
VR WAVE
Ordered Dec 6 and no tracking after 3…
Ordered Dec 6 and no tracking after 3 weeks. Customer service is extremely poor.
December 6, 2025
Unprompted review
Reply from VR WAVE
Hi Deborah,
We’re sorry to hear about your experience and apologize for the delay and any frustration this has caused. This is not the level of service we aim to provide. We’d like to look into your order and assist you as soon as possible—please reach out to us directly at support@vr-wave.store, with your order details so our support team can help.
Best,
VR WAVE
Product works great.
November 13, 2025
Reply from VR WAVE
Happy to hear it’s doing the job! Thanks for the solid 4-star review!
Reply from VR WAVE
Thanks for the 5⭐! Happy your Ray-Ban Meta lenses are hitting the mark!
delivered fast and exactly what was…
delivered fast and exactly what was expected, thank you
November 12, 2025
Reply from VR WAVE
Glad we could lens you into happiness—enjoy your Meta Quest 3!
I placed my order 11/28/2025 and paid…
I placed my order 11/28/2025 and paid for expedited shipping. I saw nothing in terms of production or shipping. They worked so fast, it was delivered on 12/05/2025. They moved faster than their systems could keep up with notifications. I got the notifications for shipping and delivery a few hours after it had arrived and been installed in my headset. Absolutely flawless by the way. Couldn't be happier. My lens were made in China and shipped across the sea to my house in 7 days. I could not be happier.
Take the time to get your eyes checked if you're wearing a pair from more than a couple years ago. It makes a difference if your eyes have changed and you probably won't notice because we just adapt day to day. Again, I couldn't be happier with my purchase.
November 12, 2025
Reply from VR WAVE
Blink and it’s there! 😎 So happy your lenses arrived lightning-fast and are working perfectly!
Great Service and Fast Delivery
Straight forward service without any errors and reasonable delivery time. Thanks
November 12, 2025
Reply from VR WAVE
We aim for speedy service with zero hiccups—glad you noticed! 🚀
Scammers - buy your Meta Ray-Ban lenses elsewhere
Placed an order for Ray-Ban Meta Wayfarers on 11/18; today is 12/7. Customer support takes 3-4 days to respond to my emails at the support email address (if they do), and they never answer the question, “When will you be manufacturing and shipping my lenses?”. Unfortunately, I think VR Wave is a scam, and at this juncture, I have no other choice but to dispute the credit card charge, as I have no reason to believe this is a legitimate business.
November 17, 2025
Unprompted review
Reply from VR WAVE
Hi! We’re very sorry to hear about your experience, and we completely understand your concerns regarding the delay and communication. This is not the experience we want for our customers.
Please reach out to us directly at support@vr-wave.store
with your order details so our team can review your case immediately and provide an accurate update on your lens production and shipping timeline.
We appreciate your patience and the opportunity to resolve this properly.
Shipping was horrible and when I…
Shipping was horrible and when I contacted support no one answered, the lenses were good but the service is abysmal
November 13, 2025
Reply from VR WAVE
Hi! We’re very sorry to hear about your experience with our shipping and support. This is not the level of service we aim to provide, and we truly apologize for the inconvenience.
We’re glad to know you liked the lenses, and we’d appreciate the chance to make things right. Please reach out to our team at support@vr-wave.store, and we’ll be happy to assist you further.
Thank you for bringing this to our attention.
VR Wave Metaquest 3 magnetic…
VR Wave Metaquest 3 magnetic prescription lenses.
Just received my today and the frames that supossedly clip onto the Metaquest 3 are a really crap fit & no amount of twisting seems to make them any better.
If you look at them they are simply the wrong shape!! Avoid, not good quality & poor design
November 26, 2025
Unprompted review
Reply from VR WAVE
Hi Andy,
Thank you for your feedback, and we’re very sorry to hear about your experience with the Meta Quest 3 magnetic prescription lenses. We understand how frustrating it must be when the fit isn’t what you expected.
This isn’t the quality or experience we want for our customers. To help us take a closer look and assist you with a proper resolution, please email us at support@vr-wave.store
with your order details and a few photos of the issue. Our team will be happy to help.
Thank you for bringing this to our attention.
VR WAVE
no more this insuffizient manufacture
I ordered blank lenses to protect my Pimax Crystal Super VR headset. After they finally arrived, I discovered they were completely incompatible and couldn't be attached to the VR headset in any way. They also looked different from the picture shown in the order. I then corresponded with support several times via email, and they promised to forward the issue to the technical department. All my subsequent emails went unanswered. So, two months after receiving the lenses, I'm stuck with the wrong product and no solution.
It's a shame you can't give zero stars in the review. I've now ordered similar lenses from another manufacturer and received them without any problems; they fit perfectly.
November 26, 2025
Unprompted review
Reply from VR WAVE
Hi Erwin,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the inconvenience caused by the delay and the product not fitting your Pimax Crystal Super VR headset. This is not the level of service we aim to provide.
We’d like to look into this further and help resolve the issue for you. Please reach out to us at support@vr-wave.store
with your order details so we can assist you directly and work on a proper solution.
Thank you for giving us the chance to make things right.
VR WAVE
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