VS Eyewear Reviews 370

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Sent wrong glasses, website does not specify what glasses you want. I downloaded my prescription online like I’ve done before. They automatically send you glasses for distance, I spoke to a customer s... See more

Company replied

Rated 1 out of 5 stars

I email Mike Demasi owner emails after 2 weeks just checking in. Mike says quote he lost track of order he does not have frame maybe another week the 1-1/2 to make lens Been 3 weeks email Mike tellin... See more

Company replied

Rated 5 out of 5 stars

Well-made pair of glasses and overall excellent experience! It's clear that these glasses were made with a high level of care and competency. Thank you VS Eyewear! I've had several disappointing... See more

Company replied

Rated 5 out of 5 stars

Third pair of Visionaries clip-ons I have purchased. Excellent products. Came in nice plastic cases. I would like to see a larger selection of non-polarized lenses. Some screens in devices I use are w... See more

Company replied

Company details

  1. Glasses Store
  2. Clothing Store

Information provided by various external sources

VS Eyewear prides itself in providing high-quality products to its customers as well as providing excellent customer service. VS Eyewear is an international leader in eyeglass sales and we offer a huge selection of brands at prices that can't be beat. As an authorized dealer of major industrial, designer and brand name eyewear, we guarantee that our optical products are high-quality, authentic, and are backed by a full manufacturer's warranty.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

370 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I got what I needed

I got what I needed. Unable to find elsewhere. That is worth something.

February 13, 2020
Unprompted review
VS Eyewear logo

Reply from VS Eyewear

Thanks again for the order, glad the clip on flip up sunglasses fit your glasses properly.

Rated 5 out of 5 stars

Prescription Safety Glasses

We are fully renovating our home. I needed a pair of decent prescription safety glasses. VS Eyewear's website was very easy to navigate, and the prices were exceptional. Thank you!

January 8, 2020
Unprompted review
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Reply from VS Eyewear

Becky, thanks again for the order and good luck with your renovations!

Rated 1 out of 5 stars

Poor craftsmanship

I been using the (welding) flip up shades for 30 years and was quite disappointed when they arrived. Right off, I noticed the poor quality and the lenses were not aligned with each other (the lens welds were not aligned). Then I went to install them on my glasses and the points where the frame slips over the glasses was not even close, unlike the other two flip lenses I have, they pop right on. So, whoever made these, made the connection points on the flip ups way to far apart, to fit any glasses properly (1/2" to far apart). Consequently, I spent almost two hours bending and trying to find a way to make the flip ups fit. Unfortunately, I had to use zip ties to make it work and now I can't take them off, without a lot of labor to put them back on.

January 3, 2020
Unprompted review
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Reply from VS Eyewear

Sorry about the problem with the glasses! I can send you a return slip and get them checked out and get a new pair sent out

Rated 5 out of 5 stars

Just what I wanted

Just what I wanted. I was careful with the measurements and the clip on's were a perfect fit. Thanks!

January 1, 2020
Unprompted review
Rated 4 out of 5 stars

These are good shades

These are good shades. Hard to fit on the frames and not complete coverage even though I measured them and ordered the largest size. Shame on me for ordering large odd shaped glasses frames that did not offer their own shades. All in all they work and look good. I am happy

January 1, 2020
Unprompted review
Rated 1 out of 5 stars

I can't use these

I can't use these. I wasted $125

January 1, 2020
Unprompted review
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Reply from VS Eyewear

Sorry the glasses didn't work out for you, but we made them up as per the prescription that was given to us

Rated 5 out of 5 stars

Sturdy Frames for hard-to-fit face

My husband has a notoriously hard-to-fit face and nose, and the simple, sturdy metal frames we ordered from VS Eyewear are perfect and look like they will last a long time. So glad we discovered this resource for function not fashion.

January 1, 2020
Unprompted review
Rated 4 out of 5 stars

First progressives, so...

I think the glasses are great! The only reason I don’t give 5 stars is this is my first pair of bi-focal lenses of any kind, and I am not sure if this is how they are supposed to be or not!

December 30, 2019
Unprompted review
Rated 5 out of 5 stars

It's hard to find quality clip ons

It's hard to find quality clip ons. These fit my glasses perfectly and the lenses are very good.

December 27, 2019
Unprompted review
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Reply from VS Eyewear

Glad you like the clip on glasses - have a wonderful new year!

Rated 5 out of 5 stars

Your clip on

Your clip on, flip up sun glasses I bot are every thing I expected after wearing another brand for several years. I appreciate the flip up design for the clever storage feature I use every time I am running errands in my car and in and out of shops and stores.

December 27, 2019
Unprompted review
VS Eyewear logo

Reply from VS Eyewear

Glad you like the flip up sunglasses - have a great new year!

Rated 1 out of 5 stars

My lenses were not as I ordered them

My lenses were not as I ordered them, I sent them back and the communication with VS eye wear was horrible. I was made to feel like I was bugging them by wanting to know about my glasses. I received my glasses back and still no bi-focal. I'm not sending them back because I don't want to go through the trouble of dealing with them.Their customer service needs some serious training.

December 26, 2019
Unprompted review
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Reply from VS Eyewear

Sorry the glasses didn't work out for you, but they were remade to specs and we have the print out that matches what was ordered.

Rated 5 out of 5 stars

Ship very quickly

Ship very quickly; don't have to wait long for your order.

December 25, 2019
Unprompted review
VS Eyewear logo

Reply from VS Eyewear

Thanks again for the order for the clip on glasses - have a happy and prosperous new year!

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. Glasses are great, Doctor actually called me to verify some info on my current exam to ensure my glasses would be correct. Something about it being written for bifocals and I only need them for distance. I would have gotten the wrong glasses but they caught it, so I am impressed. Will use them again in the future.

December 25, 2019
Unprompted review
VS Eyewear logo

Reply from VS Eyewear

Thanks again for the order - so glad everything worked out well with your prescription!

Rated 3 out of 5 stars

High price!!!

The web site was easy to order through & I was called to confirm what exactly I wanted. I was very pleased with to whole transaction, & would have given a 5 star rating, except the price, way to high.

December 24, 2019
Unprompted review
VS Eyewear logo

Reply from VS Eyewear

Thanks for the order and I am very happy you were able to navigate through our web site very easily. I am very surprised though that you found our pricing was high on the Wiley X prescription safety glasses. We normally have people respond that they cannot believe the quality for the price. Thanks again and have a happy and prosperous new year!

Rated 5 out of 5 stars

Great clip ons

December 24, 2019
Unprompted review
VS Eyewear logo

Reply from VS Eyewear

Thanks again for the order, glad you liked the clip on glasses!

Rated 2 out of 5 stars

Quite inferior quality and materials used

Generally very large and heavy glasses made. I asked to use high RI lenses but they are far from that and as a result, extremely heavy.

The glasses are also way too big, I intended to use them for sport- but thoroughly unusable.

December 24, 2019
Unprompted review
VS Eyewear logo

Reply from VS Eyewear

Sorry the glasses didn't work out for you, but we shipped the exact size frame that you ordered and it was a large frame. You also have an extremely high negative prescription. These glasses were made in High Index lenses, but they have to be a certain thickness to pass safety standards.

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