VS Group Reviews 92

Absolutely awful service , do not go with this company!
We have had a terrible experience with them, they are known to put extra in the small print and lock you into longer contracts. AVOID AT ALL COSTS.

I have been with this provider for 5 years (only 3 year contract signed), they keep putting me into a new contract and now wont divert my calls. I have just been called Stupid twice on the phone. Not acceptable.

Quick to respond, friendly and helpful and clear communication.

Big thanks to the Louise and the VSG team for the prompt changes to our Phones, very fast and proactive when changing our set up

As a small charity, we moved over to VS group last year after numerous issues over many years with our previous large-scale provider, and thankfully we have never looked back! In addition to a reduction in our overall telephone costs, the greatest benefit has been the excellent customer service received from the team - Louise, Georgia, Callum etc. are always very polite, helpful and available to resolve any queries/issues quickly and effectively, which is incomparable to our previous provider.

Friendly support team, helpful set up start to finish, Molly was lovely and took the time to explain everything clearly and made sure I understood! No waiting in long queues on the phone 😊

The service since we moved over to VSGroup last year has been great, they get rid of the jargon which helps us alot. Thanks guys!

i work for a charity care company and we have our mobile phones with VS Group, i had a problem with my phone and contacted them, i spoke with Louise and she was really helpful, talked me through some options, rang me back when she said she would and finally decided to send me a new sim, Problem solved , thank you Louise.

The VS Group have an outstanding team of experts on hand to assist professionally and promptly with any technical queries. Excellent Customer Service guaranteed from Georgia, Callum and Molly - to name a few.

Thanks VS Group !

Amazing service, very satisfied.

My call was answered immediately by a human being! Callum was extremely helpful & sorted my problem out in a matter of minutes. Brilliant customer service!

They persuaded us to move to them said no issue to use our existing phone signed moved and then could use phone have to use webex which is really basic we have after over 2 years with them called it a day as better support elsewhere they then have told us we have to pay in full until August 2024 their small print beware of as they automatically put you into a new contract unless you give 90 days notice prior to the anniversary date of signing, you are never out of contract
Not the kind of company that I ever want to deal with again

Very quick and efficient my problems were solved near enough immediately :)

The VS group helped where others couldn’t, tailoring our service to streamline our level of service and front end operations. A stand out service. We wish we had worked with them earlier.
A big Thankyou is well deserved.

simple to deal with, just straight forward and honest.

No pushy sales

Customer Service are very prompt with resolutions

Georgia was extremely helpful & friendly. She seemed very knowledgeable & had a lot of patience.

Emily was really helpful and patient: she promised to action our request straightaway, which she did, and confirmed in an email. She also dealt with a second query that we had, and explained how to navigate to the options I needed so that I could make the changes for myself in future, as required.

Fantastic support from Emily in the customer service team. Query was dealt with quickly and efficiently.

Georgia and the customer service teams are always willing to help and respond promptly to queries
Mel , The Brick Charity