Absolutely awful service , do not go with this company! We have had a terrible experience with them, they are known to put extra in the small print and lock you into longer contracts. AVOID AT ALL CO... See more
Company replied
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See what reviewers are saying
UPDATE to a previous review. After posting my previous review, VS Group made contact and promised to rectify my issues. Diane was very helpful and saw that everything was corrected. The average score... See more
Company replied
The service VS group gave us was very good.Our biggest concern was moving away from a traditional system and taking on a cloud based product. The team explained everything before hand and spent time w... See more
Company replied
They sold a telecoms system to the charity I work for, then later started charging for things that they told us were included. They pride themselves on being a charity specialist and being socially re... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Contractor
- Telecommunications Equipment Supplier
Written by the company
VS Group is an award-winning Telecoms provider to the Charity and Non-Profit sector. At the foundation of our business is the desire to help organisations save around 30% on their current technology spend. We endeavour to help you drive efficiencies and productivity, no matter where you are working. We look to save organisations both time and money, allowing them to reinvest back into the good work they do.
Contact info
Hardman Street, M3 3EB, Manchester, United Kingdom
- 0330 094 0170
- info@vsgcomms.com
- vsgcomms.com
2.8
Average
92 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So helpful and kind
So helpful and kind, able to support me step by step and trouble shoot!
January 12, 2022
Unprompted review
Reply from VS Group
Thank you for your lovely review Serena!
Great service from Georgia
Had issues setting up a new work software. Sent a support ticket via website. Georgia sent me an email almost immediately, when she realised what my problem was she offered to call me to talk me through the process. Software is up and running now - thank you so much Georgia!
January 7, 2022
Unprompted review
Reply from VS Group
Thank you for your outstanding review Beth, we are pleased you are all set up and your issue was resolved quickly and efficiently!
Problem signing in
Problem signing in resolved very quickly thank you
January 7, 2022
Unprompted review
Reply from VS Group
Thank you for your review Angela, we value your opinion!
Excellent customer service from Reuben
Excellent customer service from Reuben he really went out of his way to help me. Reuben is friendly, polite and I received prompt responses from him each time. Thank you
January 7, 2022
Unprompted review
Reply from VS Group
Thank you for your fabulous review, your opinion is important to us and Ben is a valued member of the team!
Great Support
Really helpful in setting up our WebEx service. Brilliant customer service team!
January 7, 2022
Unprompted review
Reply from VS Group
Thank you for the fantastic feedback Mark! We will continue to provide brilliant customer service to you throughout!
Ben is helpful and friendly
Ben at VS group has been very helpful with our business phone requirements and has asnwered any questions I have had promptly and effectively.
January 6, 2022
Unprompted review
Reply from VS Group
Thank you for this amazing feedback Alistair! Great customer service is our priority and we strive to uphold this going forward!
Excellent customer service
The talk through of the set up of the phone system on my pc with Georgia was smooth and very efficient. Excellent customer service.
January 4, 2022
Unprompted review
Reply from VS Group
Thank you for this glowing review Lorraine! Georgia is a valued member of the team and always strives to provide excellent customer service!
Mis sold policy, poor service and a refusal to accept any responsibility
We are a small charity and were given a misleading quote which we unfortunately accepted. We have since been overcharged which VS accepted but won’t pay us back immediately, instead cutting monthly costs for the rest of our fixed term. They insist on locking us into a ultra fast tariff which they insist we agreed at the outset though can find no paperwork to prove it. Then they cut us off when we refused to pay, only to reinstate the connection when they clearly realised they had over reached. Since the reconnection the service has been very poor but they tell us we need to pay an engineer to fix it.
This review prompted a response from VS to say that if I take down this negative review they will stop overcharging me for a service I did not ask for and send out an engineer to fix our faulty phones for free. How magnanimous! They will not however refund the overcharging - we have already, as a small charity with 4 full time staff, paid £5k for two years, during part of which our phones haven't even worked!
August 10, 2021
Unprompted review
Reply from VS Group
Good morning,
Thank you for taking the time to leave your review. We take feedback very seriously here at VS Group and would ask for the opportunity to resolve any outstanding matters. Could you provide the name of your Charity and your contact information so we can investigate further?
Alternatively, please could you email your details to customerservice@vsgcomms.com.
Kind regards,
VS Group
The best cleaning job ever!
You did an amazing job cleaning our flat. Even our landlord was impressed! Thanks again!
July 15, 2021
Unprompted review
Reply from VS Group
Hi Jo,
Thank you for taking the time to post your review. At VS Group, we offer IT & Telecoms services, so I believe you may have posted to the wrong profile.
Kind regards,
VS Group
Customer Service
The system is new to our company and Chantelle has been extremely helpful with all of our queries and the setting up of the portal. If she didn't have the answer she found out very quickly and got back to us. It is great to have that one to one contact and hope this continues as I am sure we will have more questions along the way :)
July 15, 2021
Unprompted review
Reply from VS Group
Good afternoon,
We sincerely appreciate you taking the time to share your experience with VS Group. I've passed your comments on to Chantelle and she is very pleased she could help. We look forward to supporting you with any future queries.
Kind regards,
VS Group
Fast and efficient response to my…
Fast and efficient response to my billing query. Very reliable
July 8, 2021
Unprompted review
Reply from VS Group
Hi Tony,
Thank you for your feedback. I'm happy to hear your comments regarding our service! The service team are very greatul.
Kind regards,
VS Group
5* Service
Really helpful staff & a great service all round! Thank you to the VS Support Team.
June 30, 2021
Unprompted review
Reply from VS Group
Good morning Danielle,
Thank you for sharing your experience. I will be sure to pass on your comments to our service team, they will be very grateful!
Kind regards,
VS Group
Broadband connection
The staff were friendly and helpful.got everything done ASAP.
June 30, 2021
Unprompted review
Reply from VS Group
Good morning Hassan,
Thank you for taking the time to post your review. I'm glad we were able to offer you prompt support.
Kind regards,
VS Group
Kevin and team at VS Group are a…
Kevin and team at VS Group are a pleasure to work with. They get the job done quickly and efficiently!
June 21, 2021
Unprompted review
Reply from VS Group
Good afternoon Angela,
Thank you for taking the time to post your review. I'll pass on your comments to Kevin and the team.
Kind regards,
VS Group
a very professional and helpful team
June 11, 2021
Unprompted review
Reply from VS Group
Hi Sarah,
Thank you for taking the time to post your review. We appreciate your comments.
Kind regards,
VS Group
Chantelle in the customer service team…
Chantelle in the customer service team has been very helpful to resolve my query. Thank you for the support
June 10, 2021
Unprompted review
Reply from VS Group
Thanks for the great review!
Great company to do Business with and…
Great company to do Business with and very professional.
June 9, 2021
Unprompted review
Reply from VS Group
Good afternoon Craig,
Thank you for taking the time to post a review.
Kind regards,
VS Group
Great customer service
June 9, 2021
Unprompted review
Reply from VS Group
Hi Christian,
Thanks for sharing your experience. I will be sure to pass on your comments to our service team, they will be very grateful!
Telephone System Upgrade
Really happy with the upgrade of our telephone system thanks to VS Group customer service team
June 9, 2021
Unprompted review
Reply from VS Group
Good afternoon,
We sincerely appreciate you taking the time to share your experience with VS Group. We're happy to have helped with the upgrade!
Kind regards,
VS Group
Excellent customer service
June 9, 2021
Unprompted review
Reply from VS Group
Hi there,
Thank you for your review. We sincerely appreciate you taking the time to share your feedback on VS Group.
Kind regards,
VS Group
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