V Shred Reviews 13,448

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the high cost of the programs and products, feeling they underdelivered for the price. Customers frequently reported issues with the product itself, noting a lack of results, changes in product formulation, and generic meal plans that were not tailored to individual needs or dietary restrictions. Reviewers also found the staff inconsistent, with high turnover among coaches and a perceived lack of empathy or understanding. Some people were dissatisfied with the refund process, describing it as difficult to navigate, with concerns about how requests were handled. Conversely, a small portion of people felt satisfied with the customer service, highlighting instances where staff were professional, helpful, and resolved issues promptly, sometimes even issuing refunds after initial difficulties.

What people talk about most

Product

Consumers find product to be ambiguous, with some expressing satisfaction and recommending them, while others... See more

Fitness

Clients share ambiguous opinions on fitness. Many reviewers report significant weight loss and increased... See more

Staff

Reviewers mention ambiguous feedback about staff. While many customers praise the staff, highlighting their... See more

Refund

Users describe ambiguous interactions with refund. Many customers report significant difficulties in... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise the wonderful and professional... See more

Price

Customers had negative experiences with price, frequently expressing dissatisfaction with unexpected and high... See more

Based on these reviews

Rated 3 out of 5 stars

I like the app, and the overall concept of the program, but it has underdelivered for the cost. High turn over of couches and the success team. Lack of consistence from one couch to another. I have... See more

Company replied

Rated 3 out of 5 stars

What they promised and what I got was a bit different. The coach does respond but the customization of my meal plan is pretty limited. I've done other programs that had more encouraging coaches. I'd... See more

Company replied

Rated 2 out of 5 stars

Update - after leaving this review Vshred have reached out and agreed to a refund I purchased this via Facebook on March 18th. The payment went through immediately but I have received NOTHING,... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

With over 4 million satisfied customers, V Shred is one of the leading brands in online fitness, nutrition, and personal training. Our goal is to transform lives and educate our raving fans in the process! The V Shred Team is committed to helping each and every one of our customers achieve their goals.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

13K reviews

5-star
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Rated 5 out of 5 stars

Wonderful customer service!

This product was not for me and I requested a refund. I expected a long drawn out process as is usual when you sign up for something via Instagram. I could be more wrong! Wonderful customer service. Not for me but I cannot fault the company!

March 17, 2026
Unprompted review
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Reply from V Shred

Thanks for the kind words, LH! We totally get that not every product is a perfect fit, but we’re glad we could make the refund process easy for you. If you ever want to give something else a try, we’re here for you! 😊💪

Rated 1 out of 5 stars

Absolutely frustrating to get refunded

Sent numerous emails about returning products. No response to any of them. Called several different numbers, only get a chatbot. Tried online chat and it tells you to send email. A circular response. Finally got a hold of someone to initiate return/refund. They received products back, still awaiting refund. Can take money very quickly but drag their feet getting it back to you. After reading reviews (lots of similar issues) and responses from company(canned response), steer clear. Snake oil being sold by a charlatan.

March 15, 2026
Unprompted review
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Reply from V Shred

Thank you so much for this feedback! We have sent you a follow up email regarding your experience with the supplements. We are grateful that you gave our products a try, and we wish you the best going forward on your journey!

Rated 1 out of 5 stars

72 hour scam

Originally I signed up for 3 month trial, thought amount was average for the basic product. Then they offered a metabolism review which I thought was interesting. Next was a phone call with a person who upsells you to a more formal program—made it sound amazing with fabulous results.
I then looked into this—and the only contact person I had was a fitness coach. I messaged her the next day that the program too expensive and wanted to end and get reimbursed
She never directed me to the correct person, and I kept emailing support @ vshred who kept saying not correct email.
Then 72 hours pass—their deadline for reimbursement! Finally a partial reimbursement offered—not what I wanted, but forced to reduce to 3 month membership as only option. They refinanced payments over 12 months??? Worked out to be 6 months of fees for sure.
Still fighting their process. I’m sure they do this deliberately by stalling for 72 hours. There is no contract so might just block payment from my calculations after 3 months of fees.

March 8, 2026
Unprompted review
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Reply from V Shred

Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page. Thank you!

Rated 2 out of 5 stars

Not truly a personalized program

At the beginning I thought I found what I needed I was losing weight but after a few months weight slowly kept coming back until I’m at the exact weight I was when I started. I originally signed up for 3 month program at the end of the 3 moths I found myself in a high pressure sales pitch on how if I didn’t continue my program I wouldn’t see lasting results I felt very pressured to continue and even tho it was going to cost me thousands more I decided my health was worth it. Now I am a single mom of two and I made it clear I did not have money to throw away but that’s ultimately what I did. After I signed up to extend my program my “coaching” seemed to be uninterested and not personal. I received several messages with the caption insert name here or with someone else name completely so I knew I was not getting “personalized” but mass messages it was very hard to want to stay in contact with my “coach” after these messages. I continued to follow the program worked out every day with the workouts given followed the diet plan and no lasting results! Do not waste your money on this program especially if you are a women over the age of 40 our bodies do not respond the same as a 20-30 year old, all this program does is restrict your diet while having you workout harder which will work at first until your body shuts down from under eating while over training. I spent thousands on this program and there is no refunds because the plan is “customized” which it clearly wasn’t.

March 31, 2026
Unprompted review
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Reply from V Shred

Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page. Thank you!

Rated 1 out of 5 stars

Total scam & they spam you hard

Total scam & they spam you hard with emails. Then next thing you know there is a $1K or more charge on your card. There is NO ONE you can contact by phone & only bots on their site. The so called coaches also bots. In dispute now over the mystery charge.

March 27, 2026
Unprompted review
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Reply from V Shred

Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page. Thank you!

Rated 5 out of 5 stars

In 18 months I lost over 120 lbs.

I started my journey with vshred. In 18 months I lost 120 lbs. I started at 250 lbs. I'm still not done thou. Now its time tone everything up. Its the only other program that I've been successful with. Keto works good with this program as well in the beginning. I like the meals Id actually eat it. I'm ready to finish my transformation with VShred. I have 2 pics to show u. One when i was 250. Another where I am now at 135. I can't wait to see the final transformation.

March 7, 2026
Unprompted review
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Reply from V Shred

Thank you for making us a part of your Fitness Journey! We appreciate your support and your awesome Feedback! It sounds like you are already seeing some pretty amazingg results! Great job! Shoot us a DM or Email at support@vshred.com if you need any help along the way. We are here to help 9am-5pm pst!

Rated 1 out of 5 stars

Not great had a lot of trouble signing…

Not great had a lot of trouble signing up then the phone call was not helpful at all still have not received my assessment. Keep getting the email that I have not signed up

March 2, 2026
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Reply from V Shred

Hi Tracey,

Thank you for taking the time to share your experience — and we’re so sorry to hear about the frustration you ran into.

It sounds like there’s been a disconnect somewhere in the signup and assessment process, and that’s definitely not the experience we want for you. We’ve already made a couple of updates on our end, including stopping those repeated emails so they’re not adding to the confusion.

We can get you rescheduled for a metabolic assessment call as well as provide some resources to help you with getting started. We've sent an email with the details.

We appreciate your patience and the chance to fix this.

– The VShred/Sculptnation Team

Rated 5 out of 5 stars

Lost 10kg in 3 months

February 26, 2026
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Reply from V Shred

That’s amazing, congrats on your 10kg loss! Your dedication and hard work truly shine through, and we’re so happy to be part of your journey. Keep up the great work and remember that every step forward counts. If you ever need tips, motivation, or support, don’t hesitate to reach out—we’re here to support you every step of the way! Keep pushing towards your goals, and celebrate each milestone along the way! 💪🎉👏

Rated 1 out of 5 stars

I had my first consultation set for…

I had my first consultation set for today. I even had a reminder. No one showed up on google meet. I have emailed customer service several times throughout the with no response. I’m sure the program works but their cs sucks! I’m very disappointed. They are all marketing no human care.

March 25, 2026
Unprompted review
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Reply from V Shred

Thank you for reaching out with your feedback. We regret that you missed your consultation and experienced difficulty reaching our customer service. We apologize for the disappointment this caused. We'll escalate this to the appropriate team and investigate what happened to work to improve our service. Thank you again for your feedback.

Rated 3 out of 5 stars

Under delivered!

I like the app, and the overall concept of the program, but it has underdelivered for the cost. High turn over of couches and the success team. Lack of consistence from one couch to another. I have gone months without my supplements arriving. I have been dealing with recovery from a severed Achillies and don’t feel like that is being understood. I think some of that is because of generated messages, that are not having the right effect with the circumstances I’m in.

February 23, 2026
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Reply from V Shred

Hey Andrew, thanks for sharing your thoughts. We’re sorry for the delays and confusion with your supplements and coaching changes. We want to support your Achilles recovery better—please email us at support@vshred.com so we can get you the personalized help you deserve!

Rated 1 out of 5 stars

I had to cancel my plan before it got…

I had to cancel my plan before it got started reached out multiple times email and text advising them I needed to cancel all I received back via text was a check symbol. They since took the first installment now I have to fight to get it back. This is a sales organization since signing up for just their online service I received email after email of up selling.

March 25, 2026
Unprompted review
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Reply from V Shred

Thank you for reaching out and providing feedback. Upon checking our system, we see no communication attempts. We also see your coach has reached out but you have been unresponsive to them. We have passed this along to our Resolutions Team and they will be reaching out to discuss this further with you. We're here to support you on your fitness journey. Thank you!

Rated 5 out of 5 stars

Used the Vshred program 2xs

Used the Vshred program 2xs. Great experiences both times. Coaches are with you step by step to help. Quick responses to questions, help needed. I am proof it works. I lost 31 lbs and 32 inches using their program. I used the diet and excercise alone, not the supplements they suggested. Very pleased.

December 16, 2025
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Reply from V Shred

Wendy, your journey is seriously inspiring! We're incredibly thrilled to hear our coaches could support you step by step and honored to be a part of your fitness journey. Congrats on your amazing progress—31 lbs and 32 inches is huge! Keep crushing it and remember we’re here whenever you need us! #TeamVShred 💪🎉

Rated 1 out of 5 stars

This is a multi marketing product that…

This is a multi marketing product that simply doesn’t work, i eat healthy and i have done every diet under the sun from vegan to carnivore. I hit a plateau so i thought i would try it. Still ate healthy, still worked out the same, no alcohol, no sugar and it did absolutely nothing. No change in test levels, no change in mood or weight

April 3, 2025
Unprompted review
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Reply from V Shred

Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page. Thank you!

Rated 1 out of 5 stars

I ordered burn- and even tho all my…

I ordered burn- and even tho all my spidey senses kept telling me to back out I forged forward. After nearly an hour of incessant and ridiculous upgrade videos I finally got to the complete order screen. No where- does it tell you that you have to go to a fully different website- sculpnation.com to track orders. I never received any email confirmations of my order or tracking info- just bombarded with dozens of daily emails trying to upsell products. I opened a dispute for the charges with my cc company. Supposedly the burn product was delivered but it says to a PO Box- of which I've literally never owned a PO Box in my entire lifetime. The whole company is a sham scam and I'd warn everyone against doing business with this scheister.

March 16, 2026
Unprompted review
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Reply from V Shred

Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page. Thank you!

Rated 5 out of 5 stars

Real Results from an Outstanding Team

The staff and trainers are exceptional
Very pleased with the V Shred program
Real Results

February 18, 2026
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Reply from V Shred

Hey Dan! Thanks a ton for the awesome feedback. We're thrilled to hear you're loving the program and our team! Keep crushing those goals—we're here cheering you on every step of the way! 💪😊 #TeamVShred

Rated 2 out of 5 stars

Difficult to figure out how to unsubscribe

Very difficult to find details as to how to unsubscribe.
(edited to reply to Vshred - sorry, I meant difficult to figure out how to unsubscribe from your paid subscriptions services).

March 16, 2026
Unprompted review
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Reply from V Shred

Thank you for reaching out. To unsubscribe from all emails please click the link in the footer of one of the emails. It may take up to 24 hours for our system to update, but you should no longer receive any promotional offers.

Rated 5 out of 5 stars

I had a few questions about my order…

I had a few questions about my order and used the website's online chat feature. I was impressed at the speed of the response I received from the AI assistant to my questions. When I had a more comprehensive question, I was connected with a live Agent, Juan. Juan anticipated some of the information I would ask for and proactively provided it before I even had a chance to type the questions! The engagement was very timely, polite, and insightful (with regard to anticipating and proactively providing answers to questions I hadn't even asked yet!) Great experience! I am looking forward to starting the program!

March 13, 2026
Unprompted review
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Reply from V Shred

Thanks so much for the kind words, Karen! Juan and our AI team are thrilled to hear you felt well taken care of. We're pumped to have you start the program and here for any questions along the way. Let’s crush those goals together! 💪😊

Rated 1 out of 5 stars

No response from customer service

No response from customer service, this program they sell now actually give you nothing.
You have to build your own menu manually, the app doesn't support you.
They have option, you can choose write it down elsewhere, calculate the calories to fit your need manually of course, build upon it your grocery shopping also manually.
I can do better with ai no need some pages to read as if it is a book.
Nothing is really given and they do not respond for refund.
Be aware!!!

March 12, 2026
Unprompted review
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Reply from V Shred

Hi Ariela, we’re sorry to hear about your experience. We want to help make things right! Please DM us your info so we can assist with your concerns and look into the refund process. Your feedback helps us improve!

Rated 1 out of 5 stars

I was misled that this was a monthly…

I was misled that this was a monthly subscription, not a single purchase. I emailed immediately to cancel further purchases. No response. I had to wait until the next month to cancel.

February 11, 2026
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Reply from V Shred

Hi! We’re really sorry for the confusion and delay in response. Please DM us your details so we can make this right and help with your cancellation. We appreciate your patience and want to ensure you have the best experience with V Shred!

Rated 2 out of 5 stars

I wish I had the courage to say No to…

I wish I had the courage to say No to the VIP coaching program. It was a trap for sure, and then there was a crazy amount of pressure to spend Thousands more to extend the plan. I became very injured due to an accident, and there was still so much pressure to extend my plan. I'm still paying the bill and have a lot more to go. My coach got laid off right before the end of my plan, I bonded with her. Just a sad situation.

August 7, 2025
Unprompted review
V Shred logo

Reply from V Shred

Hi there, I’m really sorry to hear about your experience and everything you’ve been going through, especially dealing with an injury on top of it all. That sounds like a very frustrating and emotional situation, and I completely understand why you’d feel disappointed after building a connection with your coach and then having things change unexpectedly.

I do want you to know your feedback is being taken seriously. I’ve escalated your review to the appropriate team so they can look into the situation further and follow up with you directly. We truly appreciate you sharing your experience, and I hope we can provide some clarity and support as they review everything on their end. 💛

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