V Shred Reviews 13,448

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the high cost of the programs and products, feeling they underdelivered for the price. Customers frequently reported issues with the product itself, noting a lack of results, changes in product formulation, and generic meal plans that were not tailored to individual needs or dietary restrictions. Reviewers also found the staff inconsistent, with high turnover among coaches and a perceived lack of empathy or understanding. Some people were dissatisfied with the refund process, describing it as difficult to navigate, with concerns about how requests were handled. Conversely, a small portion of people felt satisfied with the customer service, highlighting instances where staff were professional, helpful, and resolved issues promptly, sometimes even issuing refunds after initial difficulties.

What people talk about most

Product

Consumers find product to be ambiguous, with some expressing satisfaction and recommending them, while others... See more

Fitness

Clients share ambiguous opinions on fitness. Many reviewers report significant weight loss and increased... See more

Staff

Reviewers mention ambiguous feedback about staff. While many customers praise the staff, highlighting their... See more

Refund

Users describe ambiguous interactions with refund. Many customers report significant difficulties in... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise the wonderful and professional... See more

Price

Customers had negative experiences with price, frequently expressing dissatisfaction with unexpected and high... See more

Based on these reviews

Rated 3 out of 5 stars

I like the app, and the overall concept of the program, but it has underdelivered for the cost. High turn over of couches and the success team. Lack of consistence from one couch to another. I have... See more

Company replied

Rated 3 out of 5 stars

What they promised and what I got was a bit different. The coach does respond but the customization of my meal plan is pretty limited. I've done other programs that had more encouraging coaches. I'd... See more

Company replied

Rated 2 out of 5 stars

Update - after leaving this review Vshred have reached out and agreed to a refund I purchased this via Facebook on March 18th. The payment went through immediately but I have received NOTHING,... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

With over 4 million satisfied customers, V Shred is one of the leading brands in online fitness, nutrition, and personal training. Our goal is to transform lives and educate our raving fans in the process! The V Shred Team is committed to helping each and every one of our customers achieve their goals.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

13K reviews

5-star
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Rated 5 out of 5 stars

Their customer service is really great

Their customer service is really great! I purchased their services and then got pretty sick so that I could not really use them. I thought I would loose my money as I had missed the 30-day trial period to cancel the service. But they were so kind as to remind me that I had not been using their services and when I explained the reason why, they returned me the money after hearing my story. Thank you so much!

September 15, 2025
Unprompted review
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Reply from V Shred

So glad you had a great experience, Katya! 🙌 Our team always wants to make sure life’s bumps don’t stop your progress. Keep crushing your goals!

Rated 3 out of 5 stars

I like the coach I am working with

I like the coach I am working with, she is helping me customize my meal plans. I have had systems issues that were annoying. I could not get access to my custom meal plan via the app or the website.

August 18, 2025
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Reply from V Shred

Thanks for sharing your experience. We’re glad your coach is helping with your meal plan! Sorry for the tech hiccups—you’re in good hands and the team is working to get full access sorted ASAP. Keep logging your meals and following the guidance—you’re crushing it!

Rated 1 out of 5 stars

Pushy sales tactics. Not personalized

Very frustrated with this program. You buy one program with a meal plan and when speaking to the person doing the metabolic assessment,
They really push you to purchase and upgrade to get results I needed. Was talked into the $379 program
I was promised many things. I expressed my age and need someone to help with more the older women. I don't have difficulty with exercise it was more diet and specific for post menopause. I was told I would receive a more "seasoned" coach I had received email from one coach ( which was very young ) then passed to another so there was not consistency . Their emails are not personal relating to your personal goals and very cut and paste approach.

I have emailed 3 times and tried to call the number provided being told by an automated message that they don't handle any customer service related inquiries

September 4, 2025
Unprompted review
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Reply from V Shred

Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page 24/7.

Rated 1 out of 5 stars

Having many problems with the autoship…

Having many problems with the autoship of the Burn capsules. The first order came rather quickly. They billed my card for the 2nd autoship on August 19th- after 2 weeks and no product I contacted them. They said there was a technical glitch with my order and would resend but it has been 2 weeks and no product. The tracking gives little info- initially said it would arrive 9/8 but still no product. I have now cancelled my auto-ship as I don’t want them to keep billing my card and no product. I have also been off of the product for 3 weeks now- not sure I see any difference or that it worked anyway. I think their supplement system is not run well. The exercise videos were good.

Just an update to my review. I cancelled the autoship due to all of the issues and had an email confirming my cancellation in early September and was billed to my credit card again on 10/4. I have contacted them and they acknowledged that I had cancelled and they said they would issue a refund- will watch for it. I went into my account with them and cannot find a way to remove my credit card. I will probably contact my bank and cancel that card and get a replacement as I do not trust them to stop billing my card.

August 18, 2025
Unprompted review
V Shred logo

Reply from V Shred

Hi there!

We're truly sorry to hear about your experience with the autoship for our Burn capsules. We understand how frustrating this must be, and we appreciate your feedback. We're committed to improving our service, and we'll look into the technical issues you mentioned. If you'd like to give us another chance or need any assistance, please reach out to our customer support team. We hope to serve you better in the future!

VShred.com/contact

Rated 2 out of 5 stars

VHRED

VHRED
advertised that a customer could lose weight without additional exercise--
I am 63, weigh 190 and wished to loose 20 lbs
I walk 3 miles a day for 3 days a week
I took a month of : BURN EVOLVED/ TUMERIC BLACK/BURN PM and lost only 2 lbs
I expected to have lost 8-10 lbs
Randall

August 1, 2025
Unprompted review
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Reply from V Shred

Hi Randall! Thank you for sharing your experience with us. We're sorry to hear that your results didn’t meet your expectations. Weight loss can be a unique journey for everyone, and we’d love to help you find a plan that works for you. Please reach out to our support team, and we can provide some tips to maximize your results! Keep up the great work with your walking! 😊

Rated 1 out of 5 stars

An absolute rip off

An absolute rip off. $400 for a plan and a coach and I got an eating plan that I could have found on line for free. This was July 22. After complaining that I never heard from a coach, I received a $57 refund. Finally on Sept. 8, someone sent me an email as my "coach" and needed more info from me. Their "terms and conditions" really mean - once we get your money, you're on your own and we will not refund or give you what you paid for.

August 15, 2025
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Reply from V Shred

We’re truly sorry to hear about your experience. We never want any of our customers to feel misled or unsupported, and we apologize that things did not meet your expectations. I do see that a refund was already processed for you, but I completely understand your frustration with the delay in connecting with your coach and how that impacted your overall experience.

Your feedback is important to us and will be shared with our team so we can improve communication and support moving forward. If there’s anything further we can do to help, please don’t hesitate to reach out to us directly at support@vshred.com

Rated 5 out of 5 stars

Very easy to order and I received the…

Very easy to order and I received the product in just a few days.

August 15, 2025
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Reply from V Shred

Thank you so much for your fantastic review! We're thrilled to hear that you had a smooth ordering experience and that your product arrived quickly. We appreciate your support! 😊

Rated 1 out of 5 stars

You can get in but you can never leave.

Getting in a program is easier than getting out even when wanting to cancel the very next morning. I had an issue with Terms and Conditions. But I have contacted support several times last two days only to be met with automated or AI response. Still no real person. Still no resolution.

09-12-2025: Finally received an email with link to fill out form for Refund or Cancellation of Program. Waiting for reply. (Up to three days for a Reply)
This has been a taxing experience for this day and age of communication which is so instantaneous.
Tips:
When you say you will respond in 24 hrs - Respond in 24 hrs.
Will update again when I receive resolution response.

September 8, 2025
Unprompted review
V Shred logo

Reply from V Shred

Hi Daniel, thank you so much for taking the time to share this with us. I’m truly sorry to hear how frustrating this has been for you. I completely understand how discouraging it must feel when you’re reaching out for help and not getting the clear, timely support you deserve.

I’ve gone ahead and escalated your case to the proper team to make sure your request gets the attention it needs. We want you to feel heard and supported, and I apologize that your experience so far hasn’t reflected that. Thank you for your patience as we work to resolve this for you.

Rated 1 out of 5 stars

Doesn't work

The product didn't work for me. After cancelling they continued to charge my card. I am a member of the class action suit they are settling right now.

September 19, 2024
Unprompted review
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Reply from V Shred

Thank you for reaching out. We understand there are questions about the recent V Shred privacy settlement communications.
 
We are not a part of nor are we managing this process and are unable to answer questions about eligibility, payments, or claims. For all inquiries, please refer to the contact information listed on the settlement website.
 
We appreciate your understanding and are here to support you with any other V Shred-related questions. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page 24/7. Thank you!

Rated 4 out of 5 stars
V Shred logo

Reply from V Shred

Hi Melody,
We truly appreciate your feedback! It’s great to hear that your custom meal plan has been working well for you. These plans are designed to make healthy eating simple, sustainable, and consistent, so it’s wonderful to know you’re finding value in that structure. Consistency is such an important part of progress, and we’re glad the plan is helping take out the guesswork so you can focus on your goals. Keep up the great work—you’re doing amazing!

-The VShred / SculptNation Team

Rated 5 out of 5 stars

I contacted customer service about a promotional issue.

I contacted customer service about a promo I saw an hour after my first purchase. They rectified the issue without making me cancel and reorder and were extremely quick in responding. Awesome job!!! Really excited to try these supplements!!

September 6, 2025
Unprompted review
V Shred logo

Reply from V Shred

Thank you so much for your kind words! We're thrilled to hear our customer service team could help you so quickly. We can't wait for you to try the supplements—hope you love them as much as we do!

If you ever have any questions or need any help, feel free to let us know. You can contact us at support@sculptnation.com or you can use our Live Chat system to speak with a live chat agent. You'll go to https://sculptnation.com/ and click the black "LIVE CHAT" button in the left corner of the page. Then you'll click on the "Chat with us" button to start a new chat session. Chat is available daily 24 hours a day, 7 days a week. We're here to help! 🙂💪

Rated 5 out of 5 stars

Very sensitive to my needs

Very sensitive to my needs

August 10, 2025
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Reply from V Shred

Thank you so much for your wonderful review! We're thrilled to hear that we were able to meet your needs. Your satisfaction is our top priority! 😊

Rated 1 out of 5 stars

Much promised, little provided

Joined, got basic program. Every time I spoke with someone I was encouraged by upselling. Did not fall for it. Was promised metabolic resistance comments and why not losing as fast. I was there but THEY cancelled x2 on me. First one person never responded, I called, he was too busy. 2nd time just got message, it’s cancelled, no reason. Phone calls are from machines, not people. Keep telling “we’ll fix”. Never happens. Don’t fall for their malarkey

September 2, 2025
Unprompted review
V Shred logo

Reply from V Shred

We appreciate you sharing your feedback and apologize for your experience. We never want our customers to feel pressured by upsells.

This has been escalated to the team that handles metabolic assessments. We're with you every step of your journey and rest assured, we'll address these issues to improve our service.

If you have any other questions or concerns we can assist further. Please chat with us on our website vshred.com/help. You can also send us a DM via our main social media pages or email us at support@vshred.com.

Rated 3 out of 5 stars

Not really a fan

I thought i would get much more personal interaction. I got a meal menu that you just repeat over and over. Quite boring and not all that appealing. I cant say I feel like I've gotten any value for the money spent. I easily could go on line to get a weeks worth of meals. I am not impressed with this program and feel more than a bit like I've been swindled out of a lot of money I could not really afford. I could have used that money to buy healthy groceries. I feel like the menu and supplements are designed for someone who has an unlimited amount of money to burn. The supplements alone are as much as my entire grocery budget. There is no way I can take all the reccomended powders and pills and buy all the groceries. I don't even feel like the menu is that great. It has deli meat which everything I've read says it is terrible for you. There arent a lot of vegetables in the menu. All in all I wouldn't recommend this program.
I did reach out to say I didn't feel this program was what I thought it was supposed to be and not really what I thought i was getting. They reduced my plan time from which did take the fee down somewhat but they didn't allow a refund. I reached out about the meals and was told to check the substitute Bible, there was no change or revision of the meal plans. As stated. The program hasnt been quite what I thought and I wouldn't recommend it to older people.

August 7, 2025
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Reply from V Shred

Leandre, thanks for sharing your thoughts. We’re sorry the program didn’t meet your expectations. Guidance has been provided by your coach on staying on plan, adjusting meals, and tracking progress. We understand cost and preferences can be a concern, and our support team is happy to help tailor solutions to fit your goals and budget so you still get value from the program.

Rated 3 out of 5 stars

‘MOVE’ is awesome, ‘Toned in 90 Days’ needs some work.

The first program I followed with VSHRED was the 30 day MOVE program. I absolutely loved that program. Then I purchased the ‘Toned in 90 days program’ and while I still like the follow along workouts, a lot of them are repeats. With MOVE, I always looked forward to seeing what exercises and things I would be doing different. But with ‘toned in 90 days’ I already know them all, and the exercises aren’t switched up enough, they are too repetitive. And because of that, I’m not seeing the results near as much as I was seeing with the ‘MOVE’ program, even though I have my intensity really really high, like doing 2 or more for his 1. I’m just not feeling or seeing the results as much as I was seeing them with ‘MOVE’.

August 8, 2025
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Reply from V Shred

Thank you for sharing your experience with our programs! We're thrilled to hear that you loved the MOVE program and appreciate your feedback on Toned in 90 Days. We understand that variety is key for motivation and results, and we'll take your thoughts into consideration as we continue to develop our offerings. Keep pushing hard, and we’re here to support you on your fitness journey! 💪

Rated 5 out of 5 stars

Good Prices

Good Prices, Excellent workout routine, the high-pressure assessment was not appreciated though.

August 6, 2025
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Reply from V Shred

Thank you so much for sharing your feedback! We’re glad to hear you’re enjoying the workout routine and finding the prices fair. We also appreciate you being honest about the assessment process, and we’ll make sure to keep that in mind moving forward. Your input helps us improve while continuing to support you on your fitness journey!

Rated 1 out of 5 stars

Very disappointed

Very disappointed. There is nothing personalized about this very expensive program. Nothing new beyond cutting calories, increasing protein and exercise.

August 6, 2025
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Reply from V Shred

Hi Christine!

We’re sorry to hear that the program didn’t feel personalized or valuable for you. Our goal is to create plans that support each client’s unique needs.

After reviewing your account it looks like you are being forwarded to our Resolution team by your Success Coordinator. A team member should be connecting with you shortly. We appreciate and value your feedback!

Rated 1 out of 5 stars

High pressure sales

High pressure sales. I fell for the hype.

August 29, 2025
Unprompted review
V Shred logo

Reply from V Shred

Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page 24/7.

Rated 1 out of 5 stars

Financial Black Hole- Cancellation is a Lie

I would give zero stars if that were an option. My experience with V Shred has been nothing short of a financial nightmare, and I am writing this to warn anyone else considering giving them their credit card information.

Let me be crystal clear: CANCELLATION IS NOT AN OPTION with this company, no matter what they tell you.

I followed their exact procedure and had a direct telephone conversation with one of their representatives to cancel my subscription. I was assured the account was closed and that there would be no further charges. That was a blatant lie.

For MONTHS following my confirmed cancellation, V Shred continued to illegally withdraw payments from my account. This isn't an oversight; it's outright theft. When I discovered the unauthorized charges and attempted to contact their so-called "Customer Service" to rectify the situation, I was met with a wall of silence. They are now completely unresponsive. They took my money, ignored my direct request to stop, and now refuse to even acknowledge my existence.

This company's business model feels predatory. They lure you in, make it impossible to leave, and continue to drain your bank account long after you've tried to cut ties. They are banking on you not noticing or giving up out of sheer frustration.

Do not walk, RUN away from V Shred. Save yourself the immense financial and emotional distress. Their customer service is a ghost, and their cancellation policy is a facade. This has been one of the worst consumer experiences of my life.

September 1, 2025
Unprompted review
V Shred logo

Reply from V Shred

Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page 24/7.

Rated 1 out of 5 stars

Dealing with robots

When I signed up for coaching, I actually talked to a person (living and breathing). A connection was made.

Any material they send me was thru the app and I could not print anything. I reached out to my coach and let her know about this problem. Also that I am old school and this online coaching is not working. All I receive are e-mails that everyone gets (form letter). Nothing personal.

August 2, 2025
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Reply from V Shred

Hi there! We truly value personal connections. We're always looking to improve, so your feedback is important to us!

The program you are inquiring about is handled by a specialized support team. We have forwarded your request to them!

Please allow 24–48 hours for them to get back to you via email with next steps.

If you have any other questions or concerns we are happy to assist further. Please chat with us on our website vshred.com/help. You can also send us a DM via our main social media pages or email us at support@vshred.com.

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