VTS Web Services Reviews 

169
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I can't recommend enough for their excellent service. I always get quick response from Mark on any technical support, from installation of PHP libraries to advice on technical issues. Mark is so frien... See more

Rated 5 out of 5 stars

VTS Design was recommended to us by a friend, we are abit computer illiterate but had a couple of ideas of what we wanted on our webiste. Mark and Rebecca were brilliant, they ran through various thi... See more

Rated 5 out of 5 stars

We have been using VTS Design for some years, they host our website and emails. I would highly reccomend their services, since we have moved over to VTS the service has been virtually trouble free and... See more

Rated 5 out of 5 stars

No job is too small - or too large! Extremely helpful in finding solutions to our many problem, and such a fast turnaround for solutions - other companies made us wait months for similar projects.... See more

Company details

  1. Website Designer
  2. also in
  3. e-Commerce Solution Provider
  4. Email Service Provider
  5. SEO Service
  6. Software Company
  7. Web Hosting Company

About VTS Web Services

Information provided by various external sources

Based in the North Yorkshire town of Malton, near York, we have been providing hosting and design solutions to companies, charities and non profit organisations across the UK and Ireland for over a decade


Contact info

4.9

Excellent

TrustScore 5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(169)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trustworthy and helpful

I have used VTS for many many years and despite being a fussy person they are always happy to help. Just designed my newest website and I cannot say how happy I am. The comments from my customers have been coming in all week. All in a great company to work with, thanks all at vts

August 15, 2015
Unprompted review
Rated 5 out of 5 stars

A Great Company that Cares about Your Business

We can't thank Mark and his team enough for all their help and effort in putting our business back to normal. It happened in just 24 hours, but we felt it was a such a long day that time seemed to have stopped. Mark and his team came to our rescue, and we had a happy ending to that terrible incident, whilst a great beginning with VTSDesign team.

We are running an online shop selling children's furniture. The worst nightmare for an online shop owner struck us - our website was attacked by hackers. We never thought this would happen to us, but it did. Panicking, worried, helpless, scared... We contacted our then hosting company, a quite well-known hosting provider. Although their IT responded to my initial support ticket fairly quickly, they went quiet after I raised several more questions, as it was 6pm on Wednesday and the IT support members on my ticket were off work.

We didn't know who we could talk to and no idea what we could do to get our online shop back to normal. Feeling helpless, I wrote a post in a business forum to ask other business owners for advice. A few business owners and IT professionals discussed the hacking, trying to identify the problem. Mark took our issue on, worked till 10pm and found out what indeed had happened.

The next day, VTSDesign team reproduced our website on their server to diagnose the problem. During the day, Mark called us several times to update us on developments and his findings. At 9pm, the website was fully recovered, everything was back to normal and it was configured in such a way that hackers were locked outside our shop. Just a few hours after the website was up and running, we started to receive several orders!

We don't know how to thank Mark and his team. They treat their clients' businesses as their business. The fact was, we were not even a VTSDesign client yet, when the team was working on our issue to help us out of the disaster! But they really care. Also, their IT experience and knowledge is so advanced that they saved our website from the hackers. Dedicated, professional and caring, this is VTSDesign team. Of course, now our website is hosted here, a place you can trust.

August 14, 2015
Unprompted review
Rated 5 out of 5 stars

Always there to answer queries

When upgrading our website vtsdesign were always there to help guide me through the new interface. Can't fault their customer service. Would recommend wholeheartedly.

July 28, 2015
Unprompted review
Rated 5 out of 5 stars

Professional, Reliable and Friendly service

I have worked with VTS design now for over 4 years and Mark has always been on the end of the phone and very quick to respond our needs, not only in the design of our website but with hosting and email account services. VTS are a reliable and friendly service and even though I have never met Mark he is very patient and I completely trust him and VTS Design with our most valuable business resources, our website and email account. Nothing is ever a problem and they are very efficient. If I ever encounter a problem of feel a change is needed all I need to do is pick up the phone or write out an email and its solved within minutes. I have since been approached by many companies wanting to take on our website fobbing me of with technical jargon that I don't understand often wanting ££££. Mark has never done anything like that everything is explained in a manor that I understand and has always priced very fairly and always sticks to the price agreed before undertaking work.
I highly recommend VTS Design, Mark and his team

July 6, 2015
Unprompted review
Rated 5 out of 5 stars

First class service and design

We have worked with VTS design for a number of years now and host both of our websites with them - for our fishing lakes and our holiday cottage. Mark and the team look after us very well indeed. Most recently with the revamp of our holiday cottage website, the design suggestions and the service from Gurps was excellent. We would reccommend VTS design without a doubt!

July 6, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service!!!!

I have been with VTS Design for my website hosting needs for many years and have never had a single issue, the price is spot on and the service is highly professional and quick.

I would not host my websites with anyone else but this firm.

June 19, 2015
Unprompted review
Rated 4 out of 5 stars

very helpful, very friendly

Marc and Rebecca looked after me. They helped navigate the minefield of building a website. Rebecca took some excellent photos, all included in the cost. they were very patient with me and explained everything clearly.

June 18, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic service

A gem of a company, fantastic to work with; understood exactly what I wanted with my website and delivered. Quick to respond and a pleasure to deal with throughout my project. Would recommend them to anyone, will be staying with them for hosting and further projects. Thanks again to Mark and the Team.

June 12, 2015
Unprompted review
Rated 5 out of 5 stars

Quick responses and very helpful

On the few occassionals I have emailed Mark at VTS Designs, I always get a reply extremely quickly, and always helps sort out whatever my issue may be. I'd recommend and will possibly be using them for more services in the future as well as hosting our current website

April 21, 2015
Unprompted review
Rated 5 out of 5 stars

Fast and great service

My eshop website was hacked and I urgently needed help to restore it, luckily I found Mark and VTSDesign, they fixed the site for me and now we are back in business. They are friendly and professional and answer to any requests and deal with it very quickly. I would definitely recommend them!

April 14, 2015
Unprompted review
Rated 5 out of 5 stars

Top people

In the short time that I have been dealing with this company I have found them to be totally professional and very, very helpful. I have called them on many occasions for assistance and advice regarding our web site and found that nothing is too much trouble to them. They answer e-mails promptly and resolve issues over the phone immediately. I would recommend this company to anyone who is looking for a web designer and host.

March 6, 2015
Unprompted review
Rated 5 out of 5 stars

Friendly, Professional Service.

Mark and his term managed our business website when we took over, over a year ago. I choose to stay with him as he has gone out of his way to ensure that our website is exactly how we want it to be and is easy to use. Mark and his team are very approachable and always take the time to explain things carefully and fully regardless of how simple the question might be.

I would definitely recommend the services of VTS Design.

March 5, 2015
Unprompted review
Rated 5 out of 5 stars

No hassle, top quality customer service.

Ive been with VTS Design for around 8 years now and havents had a single problem with them at all. Service is quick and of the highest standard. Problems are rectified within a couple of hours, but more often than not, is within a few minutes of me emailing customer service. I have no issues at all with this company. I wont be changing my provider at all.

February 8, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We couldn't be more pleased with our new website! Mark and his team did a brilliant job at creating our website to be how we wanted. Great value for money, Efficient and very professional. I would recommend this company to anyone!!

December 12, 2014
Unprompted review
Rated 5 out of 5 stars

Genuinly Professional, Personable, Old School, Hands on, Get on with it Service.

I work for a large organisation, with lot's of IT chaps and after running a Forum, Admin only (not Site Admin), for nearly 11yrs as a hobby, I wanted to set up my own private Forum. I was recommended several cheap Hosting companies by my IT guys which, included Fasthost (who we were with), One.com and the usual suspects. However after a bit of research and lots of review reading, I was confused by the number of contradicary reviews. When I found VTS, they had blanket high scores, which to my sceptial mind may be a bit of a hoax, but nowhere on the internet did I find a bad report. So I called them, spoke to Mark and started to understand why. Not knowing about website/forum backgrounds i.e. what made them work, Mark talked me through it and set it all up.....Wow! Everything he said was spot on and everything that has happened since has been genuine. As it says in the Title! Thanks Mark

November 28, 2014
Unprompted review
Rated 5 out of 5 stars

A great team and first class web service

VTS are so approachable and their support is second to none.They give individual attention and they are really speedy at resolving problems and coming up with design ideas. They have a great team with technical and marketing expertise and I feel confident leaving my website in their capable hands

October 10, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look