Vue Reviews 

The cinema and staff were fine but having parked in disabled bay after the movie there was no access via Sainsburys (Sundays and the lifts weren’t working. I have a blue badge for a reason! No help available.

Very disappointing experience at Vue Cinema, White City Westfield.
The seats were filthy, the air conditioning was off during a heatwave, and the toilets were in a terrible state. I wouldn’t recommend this location to anyone.

If I could give 0 I would. After several emails and calls to have refunded and cancelled gift cards that never arrived, one of them was finally used by someone who had obviously obtained them somehow. If vue had acted when I asked that would not have happened. Also I was never refunded the £60. No-one called me back despite my speaking to several agents who told me they would. I lost £60 to them and a whole lot of my time. This is illegal practice and I will never use this company again.

The Vue Cleveleys disgusting staff!

My son Harry is 22 years old he is non-verbal Autistic but he is the most happiest person ever! He wants for absolutely nothing! His things are visits to Blackpool tower and the pictures.. ever since we can remember he likes to video credits for himself! Not to upload onto any social media because he doesn’t have any! Or make any piracy’s videos to flock for extra cash 🤣

Unfortunately he had a bad experience at the Vue Cleveleys! while getting his phone out for the film. Yes I understand there are issues with this etc, we have had our trials and tribulations as a parent, 9/10 when explained that he is autistic and confirm he’s not filming to post or sell! these places are 100% supportive!

Well not today!!. They threatened to get the police on his Dad and wanted to take Harry’s phone of him to get the recordings and delete them! Which is a big no!
Unfortunately I was not there and lucky for them really!

I just want to spread abit of awareness about children AND adults with disabilities and not all are visible.. my heart aches how my Harry would have felt especially being surrounded and people watching him, because of the uproar a particular members of staff made. They then apologised and said they do not really understand and never come accross anything like this before.. but that’s okay because you got it out of your system 🙌🏼

it may not matter to most! but it matters to me as Harry’s Mum! Please educate people because he loves the cinema and I hate he’s gone through this today! So massive thank you to The Vue cleveleys! NOT

I complained to the Vue regarding a recent issue. I received an email saying the they would refund me for the tickets I brought to take my grandson to a film that ended up not showing. Other customers on that day were offered a full refund and was able to choose another film for free. How ever I was not given this choice. After complaining, I was advised by email, I would get a full refund and it would be in my account between 3 & 5 days… Guess what, the refund has not gone into my account, and feel that there was no intentions of refunding my money…😡😡😡

Absolutely unable to contact anyone in any way to discuss a booking resulting in a loss of over £30. Automated systems are next to useless, no phone number or email and even webchat not available. Poor service!

Do not bother with a gift voucher as Vue do not accept it for on line bookings. I got one for my birthday from my grandson. I tried to book online for £5.99 a seat but they will not accept it, you have to go to the cinema and see if there are any seats available when you get there and if they say yes they charge you £6.99 because you did not book it online and that is your fault even though they will not let you use the voucher online.

We got there about 15-20 minutes before the movie. Ordered our snacks which was expensive, I think it was 5.99 for a drink, very small amount of popcorn, and chocolate bar probably that was okish, but then 8 for nachos and dip... I didn't ask for the price and the menu board move so fast, I knew it was be overpriced but not at 8 POUND! That is so rediculous!!!! We then had to wait for the theatre to be cleaned, but the staff was very kind and helpful.

We went to see The Naked Gun tonight which we all enjoyed. My husband and his friend wanted to take a beer in. They were at the front of a fairly long queue but it still took at least 10 minutes. They changed the cinema we were booked in but didn't make any announcement so we waited to be let in until we had to go and ask. The ladies loos were filthy. There was mould on the tile. One loo was blocked and overflowing. They were dirty and there was no soap. The general, overall feeling was none of the staff cared or had any pride in their work. No wonder cinemas are struggling.

I've been going to Vue Cinema's for over 15 years, especially this location. However, due to being very busy person working 7 days a week running my own company, I struggle to take the time out of my day to get over to the cinema to catch the latest releases. Also, I felt the films on offer from last year and even to a certain point this year, not warranting enough effort for me to go and see anything due to the convenience of streaming.

Today, I wanted to go view the new 28 Years Later film; directed by Danny Boyle. Although, I've find out today that the gift card is expired, bearing in mind it has never been used. I'd understand if it had been used, and then there's a 12 months period to use the remaining amount on the gift card. I wouldn't agree with it, but there you go. As a result, I do find not only Vue's stance on this hypocritical, but the film industry as a whole.

As they say in a story; there's plot holes in their narrative. They moan and complain that not enough people go to the cinema due to the Marvelization, there being no real movie stars/poor offerings and the rise TV boxsets and home streaming. Yet, they are happy to con you when purchase a product from them, that can only be used in a limited timeframe. Not even Disney would pull a shameless trick like that for one of their theme park tickets!

I hope the head office of not only Vue, see this review but the other Cinema chains, film studios and the UK film industry. I was regardless if the gift card had any remaining balance, next week going to pay and watch the new F1 movie. Not anymore, as I have bitter taste in my mouth over this ordeal. I will wait till it is out on streaming and then eventually purchase used on Blu-Ray; if the films warrants me owning in a physical format.

In conclusion, I want movie theatres to survive, I want the choice to go and see a new release on the big screen. It's the occasion, ambience, escapism and the excitement of viewing a new release. But, you can't pull stunts like this; then complain and question why you're not getting the revenue. I've not even mentioned the prices of a ticket or even the ridiculous cost of beverages... I hope you recognise that you can't bite the hand that feeds you, because the inevitable will happen.

Probably the only cinema I will go to. Seats are the best. I go to Newcastle under lyme vue and the staff are always friendly. I didn't give 5 stars because the toilets could be better and maybe have some more down the bottom so you dont miss so much of the film.

Parking is not the best and I do wish they got more merchandise when the big films come out.

But I would give other cinemas in the area 1 and 2 stars. If they improved the toilet situation and merch then it would be a 4 star. 5 star If they do something special.

Fantastic 4 cups and popcorn buckets would have been excellent!

I love coming here to watch movies. Staff are super friendly and very catering towards individual needs.

Great disabled access too. Autism friendly

However the cleanliness needs addressing a little in the screenings.

I recently visited Vue in Cambridge to watch Lilo & Stitch, and I was thoroughly impressed. The picture quality was crystal clear. The seats were really comfy, and the cinema itself was spotlessly clean. The staff were friendly and efficient, making the whole experience a breeze. Definitely my go-to cinema now!

For a long time, Vue have not let you redeem gift cards online. What's completely unacceptable is you can now BUY gift cards online, but not actually USE them online. So they're happy to take your money, but refuse to let you redeem what you've paid for. The capacity to accept voucher codes is already available on their site (Meerkat deals etc.), but even if that wasn't the case then it's still unacceptable business practices to not have implemented the function by now. Gift cards are useless for any remotely popular film, i.e. films that will already bring Vue money in, so are only usable on less popular viewings i.e. not otherwise profitable.

Only visited Vue Thurrock as I got free tickets with Sky.
The place is hot as hell and smells like a tramps backside.
Won't be returning even with free tickets!

I had an extremely bad experience. It was freezing cold in the screen, I asked staff to turn the air con down and the guy said he has to email somewhere as they can't control it (surely this cannot be true, it makes no sense to me at all and sounds insane). Weather he emailed or not (!) it remained freezing cold for the entire film, and I had 2 layers on.

The film was also turned up far too loud, painfully so, and I worry for the hearing of the kids in the film as well as my own which is already not the best so if it was too loud for me I shudder to think what it was like for them.

There were also 3 large stains on the right side of the screen.

We wanted to buy concessions but the queues were so long (2 staff members for all counters, at peak evening time) we went to a supermarket outside instead.

I emailed customer services with all this and they ignored half of it, and said their screens are 21 degrees and they were sorry my 'expectations weren't met' as if I expected 25 degrees or something, despite me describing it as 'freezing cold'. They said I could have possibly got a refund at the cinema but they can't issue one 'retroactively' and wouldn't give a reason even when I pushed for this in a subsequent email, mentioning that at another Vue a staff member literally told me I had to email tickets to customer services to get a refund (half the screen was stained, which they said they knew about already when I complained (!). Obviously this wasn't offered in the cinema, and I wasn't gonna argue and push for it staying in that place longer than I needed to and embarrass myself and my friend. Nor would they explain any of the rest despite my pushing again.

WHY?
simple question. It is now Expensive and less convenient to GOTO a VUE cinema.
"cinema experience"-
dirty seats (dont have those at home)
Surrounded by old food and drink rubbish (dont have this at home)
smelly toilets (dont have those at home)
WORSE STILL - people talking and ON THEIR PHONES and EATING LIKE PIGS ON VERY NOISEY FOOD!!! (dont have this at home)
- and VUE complain their visitors are down???
WHY are you charging for a 'Premium Service' for a third class experience.
CLEAN UP THIS MESS, and STOP THE CHEAP CRUNCHY FOOD!!!!!
PLEASE can the manager have a meeting with someone eating foul smelling NOISY FOOD in their ear at the same time... this IS the 'experience'.

Customer service was 5*, basically I’d made a balls of online booking so gave them a ring, luckily for me Myles took my call and he sorted everything out brilliantly when they were well within their rights to say it was completely my own fault. Thank you again

Customer service very poor and no volume in the cinema.

Visited the new Nottingham site for the first time and first time ever using Vue. I was a regular user of the old site operated by Cineworld and never had any issues. Firstly when we arrived, there was no one scanning tickets. Waited around in the foyer for a while, didn't seem right to just head straight down to the screen. No one turned up, the only staff member about was a lad on the food counter so I went over, waited for him to finish his conversation and asked whether anyone was scanning tickets. He asked to see my ticket, looked at my phone for a few seconds and just told us to head on in.. ok, maybe that's how they do it at Vue. We arrived at screen 12, granted 8 minutes before the movie start time but to find the screen hadn't been cleaned since the last showing. Popcorn everywhere over the floor and seats, rubbish all over the place. As we were a little early, I assumed someone would turn up in the next few minutes. No one did, I ended up having to go look for someone and ended up back on the foyer at the food counter. This time the lad was chatting to a young lady who was leaning on the counter looking bored. Explained that screen 12 looks like it hadn't been cleaned and asked whether they knew. The lad smirked, pointed to the young lady and said "Ha, that's her job". The young lady sighed, said sorry and trudged off to clean it. She just managed to clean our seats on row 3 before the lights went out after which she still had half the screen to clean and had to radio for help as she tried to finish it in the dark with people turning up to take their seats. A shame as the place looks great having been recently fitted out as Vue from Cineworld however if you staff it with people who don't give a s*** the experience won't be great. Will stick with Showcase and Odeon in future I think.