Vue Reviews 

Vue gift card can't be used online to book the Vue cinema. What's the point of a gift card system if you have to go to the cinema beforehand or the day before to book. What a lousy service.

I had purchased 3 tickets to see Die Hard unfortunately the room had not been cleaned and it was filthy where our seats were and we had to clean up ourselves.

There was rubbish on the seats as well as in the floor and after I complained no refund was provided. It was also freezing cold inside.

Ordered 2 x £10 gift vouchers. Only received x 1. Phoned and was told they would put 2nd. Ouches in post. Never received. Phoned a again and told 2nd voucher would be put in post. Nothing. Contacted customer service who needed copies of order as it ,appeared that 2 vouchers had not been ordered. Sent there invoice and confirmation email which clearly stated that 2 x had definitely been ordered. No response. Sent a second email. No response. Phoned customer service and told they would check and send an email about query. No email received. Have sent further 10 emails. No response. I hope Tim Richards CEO of Vue sees these reviews and gets his team in check Bad form Vue. I go to Vue cinema all the time but now will swap to Odeon.

VUE Northampton terrible customer support with Parking complaints.
Sorry, meant to say NO Support whatsoever.

I went to buy a voucher from our local Vue. Kept waiting ages due to a technical difficulty at the till. They got the manager, and was kept further. So much so, I did my shopping and returned. Only to find out they still couldn't give a voucher, but had charged me for it. The refund was never received. After an attemp to return to the cinema, and numerous attempts at contacting the telephone line to get a refund. I gave up and emailed. They eventually did refund weeks later. However would not entertain any kind of suggestion as compensation for all the inconvenience even though I've been going for about 30 years. I'll be taking my business to Odeon from now on.

Watched Hamnet, excellent film at Vue in Paignton.
But, sound levels during trailers way too loud, why?
Seating, metal rings where your wrists rest, very uncomfortable, why?

Very disappointing policies and less than helpful customer service. Basically thrown money away trying to book with Vue and simply told there's nothing they can do. The cinemas themselves are pretty average, so all-in you're much better going elsewhere

Paid for 2 tickets for £8 offer. Was told I would receive a code by email within the hour. No code received. Asked for refund with customer service, was told no they are not refundable. Advised they should be if I did not receive a code. Said ‘their system’ showed codes were generated & sent. Not in my inbox, junk or deleted just in case I made an error. Confirmed the email address then they issued them ‘again’ 5 days later to use. Had already been to the cinema so advised they were no good 5 days later. ‘well they have been issued so you can use them now’ would not use again just for this shocking service. I’d rather drive 10 miles to the nearest Odeon

Went to vue at cleveleys, good priced tickets but the whole experience was spoilt by the sound levels that are way to loud, especially the adverts and trailers.

My son and four friends all over 15 wanted to see 5 nights at Freddie’s in Bedford. But they were refused because they only accept photo ID. Even though 4 of them had birth certs so not only did they not get to see the film. They humiliated my son and ruined his birthday treat.

Booked 5 seats to watch Avatar 3D at WestWood cross, bought a voucher through priority for £14 to get a slightly cheaper price, as its not cheap, less than 24 hours before I was emailed saying my booking was cancelled because of a technical issue, but only refunded me the money I paid them, explained that the voucher cost me £14 only had a very short time period to use it and was non refundable, and as Vue had created the problem they should refund me, and to cut a long story short, they basically said tough!

I received a £25.00 vue gift card as a Christmas present purchased from Amazon.
The info that came with the card states "Simply take this card to the till point to get it activated."
Last night I presented the card at the Hartlepool vue cinema to be told they couldn't activate it. This morning, 2 calls to vue customer services
First call, I was asked to send photos of card by email. I thought this was ridiculous so phoned again and spoke to another person who told me the card was activated!!
The card can only be used at a cinema not online. A complete waste of time.

Wonderful cinema experience. Great friendly informative staff. Wonderful seats and easy parking. Very good value. Easily the best Vue I have been too and right up there with the best cinema experiences. Excellent sound in the cinema as well. I hope many people attend and appreciate this cinema as much as me

I am utterly appalled as I scrutinise Vue's Head Office.

Pls note my local Vue cinema has shown professionalism and genuine empathy towards vulnerable customers like myself.

But when it comes to their head office, I am left infuriated by their blatant moral failings. I genuinely believe their policies are in direct breach of the Discrimination Act 2010, and that is unforgivable.

I refuse to allow this to go unanswered. I will be reporting this misconduct to Trading Standards and taking every necessary step to hold them to account.

This means I will be going to the Regulatory Body that this industry in due course.

Absolutely ridiculous company!
I was given a Vue gift card. My nearest Vue is 28 miles away so I wanted to book online, to make sure I had confirmed seats.
BUT, the Vue website won't let you use a gift card online!!!!!!!!!!!!!!!!!!!!!!!
I then spent a ridiculous amount of time trying to book via the phone- getting through to a person is almost impossible because their awful AI (called Kernal!) tals so flipping much...apparently their customer service person also cannot take a booking with a gift card over the phone. He told me that gift cards are only meant for people who live locally to a Vue cinema- I can't seen that in the Ts&Cs but I will be sure to tell the person who bought me the gift card not to trouble themselves next time as I am not local to that chain of cinemas.
ABSOLUTELY RIDICULOUS COMPANY AND I WILL MAKE SURE I NEVER USE ONE OF THEIR CINEMAS AGAIN! Judging from the reviews on here, many people also think poorly of Vue.

Had a popup for a 5 pound donation which I accidentally paid because it showed immediately after my normal payment. Wasn't warned for it, couldn't get it back right at the spot. Have to call some phone number written on the smallest piece of paper, of which they had hundreds just ready (I wonder why)

Today, while at the cinema with my family, a couple of people sat behind us behaving very indecently. After the movie ended, when the lights came on, it turned out to be a Jewish mother with three teenage girls. Nothing more, nothing less.

There is robbery, corruption and fraud. I think this company specialises in all three. £6.20 for a regular Pepsi (draft) £3.48 for a bottle of water and £8+ for a large sweet pop corn. Coupled with outdated uncomfortable seats will ensure I dont go back again. Leamington Spa.

Tried booking online, tried to sign up to join, first it says booking expired, it took me a few minutes, then a link sent didn't work, asked for another one-not sent!! Why so difficult??

Go to Cineworld or Odeon instead.

Terrible experience at Vue Leicester Square – avoid if you have accessibility needs.

My wife and I visited Vue Leicester Square recently, and it was honestly one of the worst experiences we’ve had at a cinema - especially as people with accessibility needs. Their customer service agents just don't care.

Before buying tickets, I specifically asked about accessible facilities and was told where the nearest accessible toilet to the screen was. But when we got there, we were told those toilets were reserved for a private event. To make things worse, at least three sets of escalators (minium one direction per escalator) and the lift were all out of order. The only available toilets were either two floors up or three floors down, and every route involved at least one broken escalator.

Because of this, my wife ended up falling on one of the escalators. I reported the incident to Vue straight away. It then took them three months and three different attempts on my part - emails, phone calls, and online chats - just to get a response. When they finally replied, they basically said they didn’t believe me because their staff hadn’t logged the incident. They also claimed that out-of-service escalators are considered suitable as stairs for disabled guests. I couldn’t believe it.

To make matters worse, because they took so long to respond, the CCTV footage that could’ve backed up our account was no longer available. I also raised concerns about a customer service rep who flat-out refused to log my complaint and kept ignoring me - that was never addressed either. She was also reluctant to give me the ticket number for my initial complaint.

No apology. No accountability. Not even an acknowledgment of what happened. The whole experience felt discriminatory and dismissive. Their customer service seems more focused on covering for each other than actually helping people. If you or someone you care about has accessibility needs,

I’d strongly recommend avoiding Vue.