Vue Reviews 

Vue Blackburn.
What an absolute disgrace to the disabled user. When I booked the tickets a month ago, there was no mention that the lift was out of order. Had this been notified, I would have gone elsewhere. I have trouble with stairs due to my disability. The sign indicated that the lift was out of order when we arrived, so I had no choice but to climb the stairs. It was difficult and painful, and I had to stop 3 times on the way up to rest. Once upstairs, I approached a staff member and asked if there was a staff/stock lift to get back down, as my only way down would be to sit on my bottom like a child and almost slide down the stairs. The response from Mark, the manager, was a shrug of the shoulders and "oh well, that's not my problem". I was made to feel inadequate because I am disabled, and was left embarrassed and in tears. I didn't stay to watch the film; I couldn't wait to get out of there.
Safe to say I won't be returning and definitely don't recommend, especially if you're disabled.

Using the app takes a bit of getting used to but I have had consistently good experiences at the two Vue cinemas in Edinburgh. Particularly impressed yesterday when I was unable to attend a pre-booked movie and a refund was issued with minimum fuss and by a live agent — this being what has prompted this review.

I recently visited the Vue cinema star city, The experience was awful, me and my family went to watch five nights at freddy, The movie was ruined by a large group of males, who were talking and making alot of noise, there was also 2 females who were talking and also making alot of noise, During the movie no member of staff did any random checks, I complained to management at the end, I was told you should've come out and complained, I explained there was 8-12 males and by doing so my family would possibly be in danger, there was no response, I have contacted customer service, who apologised for my bad experience, but they also didn't acknowledge that by reporting the males, it would've possibly put myself and my family in danger. So overall very bad experience. This type of behaviour by inconsiderate people, who ruin movies for others, there isn't a safe reporting option, like a phone you can message or call to let staff know if there' s any issues. I doubt I'll be going there again.

4 star for vue movie experience in Vue HARROW
but i would give 1 star for vue harrow Experience while buying Drinks at the counter.
Booked movie (Dhurandhar 9.50pm show 6th sept)
Young Girl who was helping guy who was operating till found very rude without any reason.continuesly giving a look and while handing out ordered drink to us before i say anything she said "Your welcome"
Clearly not for customer service roles.

We still visit Romford Vue regularly as its our local. Happy now that someone is always at the bottom of the escalator entrance to check everyone's tickets as lots of people getting in for free. Unfortunately its always one person in particular that never has a phone/handset to scan my bar code instead she always snatches my mobile out if my hand which i find unacceptable no one takes your phone and starts scrolling looking for your ticket. We are now prepared when she is working, my husband politely says I can hold my mobile and show my QR Code. Please give her a scanner snatching mobiles out of everyone's hand in the queue is not right and quite rude. On a brighter note nice to see the self serve screens have now gone for food and drink, being served at the desk is so much better.

Shocking system lost £27 not even asked for a refund just a credit note to re book but Vue are insisting on being difficult making it impossible to get any help at all very poor service

They give their best to satisfy their customers

Took a while to be acknowledged when I walked in. When I eventually was asked "How can I help?" it was done without a smile and clearly I was interrupting the two staff members going about their business, how inconsiderate of me!
I was charged £12.50 for a seat in the middle which is extortionate. The advert of "From £5.99" is so misleading. This is right down the front where you're practically wearing the screen! In hindsight I should have purchased the cheapest ticket and just sat anywhere the screen was SO empty (not surprised!). The seating chart colours aren't that clear especially for colourblind people like me.

Then I had to wait for someone to take my ticket, eventually asking back at the front desk where they were. Finally someone appeared and told me then that the boiler was broken and it was "a bit chilly in there" laughing!!! Bit chilly was an understatement, it was bloody freezing. I sat through the film with my coat and jumper on and having to put my jumper over my lower face to keep warm, ridiculous! Had I known this in advance, at the front desk, I wouldn't have bothered.

When I left I was fuming but there was no-one around to speak to, everyone had pretty much packed up to go home.

Trying to contact Customer Service is a joke. There's no contact details on the Vue website, you have to contact them through social media. After 2-3 days of messaging on Twitter I eventually got a reply basically telling me there's nothing they could do, I should have spoken to someone before leaving. There's no notices in the cinema to say this! So no chance of a refund. The person on Twitter was no help at all. After a couple more days I followed up and got no response.

No wonder cinema is dying. Absolute joke, I will definitely be avoiding Vue in the future, especially Redditch

The Vue - Harrow was very disappointing because the adverts before the film was extremely loud and was uncomfortable which spoilt the visit to this cinema. It was dangerous to your hearing and when it came on there was no warning which was shocking. It was a pity because the film was very enjoyable.

Crap customer service, they don't care. Go to another cinema

I went to see Wicked for Good at Vue Norwich on Monday with a friend. The showing was at 19:15 in Screen 7. The cinema was absolutely freezing. My friend had her scarf on, hood up and coat on and I had my coat on top of me. The other people on the row were all wrapped up too. It really spoilt our enjoyment of the film. I thought that maybe this was a one off blip and the heating wasn't working in the cinema Monday evening, but my adult daughter went to Vue Norwich the other day and she said it was freezing cold too. There were no signs up to say there were heating problems.

Complained to customer services regarding filthy seating and issue with speakers rattling through songs in the movie. CS essentially denied that the speakers were anything but perfect, acknowledged the dirty seats in need of a deep clean. Thoroughlygaslit by CS and offered no compensation /apology. Rude.

Booked VIP tickets to see the Conjuring however the seats hadn't been cleaned and popcorn strewn everywhere.

Had a Shetty cinema cinema today
Reasons..
1. The screen was crepe and dark
2. A light was flickering in room
3. The mess wasn't cleane
4. The sound randomly went off silent
5. Kids alone in 12A movie with torch lighting shining.
6. It was cold
7. They wouldn't give me a refund, just some compliment tickets so they can bring you back to their shetty cinema experience again

Effoff 😡🤬

Don't get the gift card. Vue won't let you use it to book online, so you have do go in person to book, which is inconvenient and also is a way for them to charge you more as online booking is cheaper

Watched Badlands the latest Predator movie. Very disappointed with the dark background throughout the film. It is a great story spoilt by the cinematography. Or is it just Vue Cwmbran??

Mohammed and Nicole…what a Vue !!!
Blackburn (Lancashire)
Nice to experience great customer service along with some nice banter.
Callum make sure you reward your team.

I use Vue Blackburn maybe once every couple of months and I’ve always found my visits to be pleasant enough. Yes in every screen there is a few seats that are ‘tired’ and probably past their sell by date. But generally, the place is clean and tidy. The staff very friendly and there is never an issue with parking my car as there is always plenty of spaces.

The walking dead mashine stole mine and ma gfs money went for a nice night...also smelt of urine in the carpet..spoke to managment and didnt seem to show any intress..aviod mashine

I recently visited Screen 2 at Vue West End and left with decidedly mixed impressions. The experience was competent yet uninspired; functional but far from memorable.

The auditorium itself is compact, as you’ll see from the photos, and the screen size leans towards the lower end of the spectrum. Sound quality and projection were acceptable but nothing to write home about - overall, the experience was serviceable but not particularly immersive.

Staff were courteous, if somewhat perfunctory, and the overall ambience felt more commercial than curated. In sum, it was neither dreadful nor distinguished - a perfectly forgettable outing.