VURTU Reviews 

54
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brilliant products and very sturdy. I have purchased these previously for the downstairs bathroom and I get lots of compliments from everyone. These are superior compared to high end brands! Go for it... See more

Company replied

Rated 5 out of 5 stars

Ordered the radiator on Wednesday and was told it would arrive the following week and that was what I expected. It arrived on Friday teatime which I was highly delighted as was the plumber. Brilliant... See more

Company replied

Rated 5 out of 5 stars

Beautiful radiators ordered via B&Q, delivery was quick, although they were left standing on their edge leaning on the front door. Even though the boxes clearly said to lay flat! They were well packag... See more

Company replied

Rated 4 out of 5 stars

Great customer service Typically I'm not one to leave a review. I've recently upgraded our bathroom suite and ordered the finishing touches of the bathroom suite from Vurtu. Unfortunately when my plu... See more

Company details

  1. Bathroom Supply Store
  2. Heating Equipment Supplier
  3. Kitchen Supply Store
  4. Shower Door Shop

Written by the company

VURTU is a contemporary company, committed to providing quality and stylish products for your bathrooms, kitchens and living spaces. Everything you need to create your perfect home. ​The VURTU Values: The Quality of Products: Not only are they efficient, innovative and high performing with longevity in mind but their luxury design is timeless and will never go out of fashion. The Quality of Service: A complete solution from the factory to the moment your products are delivered to your door. Every step is fully trackable. ​Keeping it Green: In a global industry, VURTU prides itself on consciously searching for green initiatives to offset their carbon footprint and contribute to protecting the planet. Constantly striving to improve the company by maintaining the VURTU Values - join VURTU in their journey from showers to kitchen sinks to Bluetooth controlled radiators, proudly climbing the industry ladder as an independent business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

54 reviews

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4.8

All reviews

(54)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant products and very sturdy

Brilliant products and very sturdy. I have purchased these previously for the downstairs bathroom and I get lots of compliments from everyone. These are superior compared to high end brands! Go for it, you certainly won’t be disappointed!

January 24, 2025
Unprompted review
VURTU logo

Reply from VURTU

Thanks Shahid for the great review! We quietly like to ensure our products are manufactured to the highest standards. Maybe, we should shout a little louder. Or we just let you do it? :-)
Kind regards,
Andy

Rated 5 out of 5 stars

Very good quality at a very good price

Very good quality at a very good price. Needed to find basin tap's to match our bath. Found the identical ones. Ordered on Monday and they were with us by Wednesday the same week. Great service.

January 22, 2025
Unprompted review
VURTU logo

Reply from VURTU

Hi Karen,
Thank you for taking the time to provide this review. It is always appreciated to know how customers feel about our service.
I hope the new taps are successfully installed now?

Kind regards,
Andy

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Good communication. Quality product.

January 22, 2025
Unprompted review
VURTU logo

Reply from VURTU

Hi Ann,

Thank you for the review. Always appreciated. We're really pleased with comment about communication, not mentioned very often. But always happy with any comments about the product, service...and communication :-)
Kind regards,
Andy

Rated 5 out of 5 stars

Super fast delivery..

Super fast delivery... quality product and great price.

January 20, 2025
Unprompted review
VURTU logo

Reply from VURTU

Hi Alan, Many thanks for the review. Kind regards, Andy

Rated 5 out of 5 stars

Ordered the radiator on Wednesday and…

Ordered the radiator on Wednesday and was told it would arrive the following week and that was what I expected. It arrived on Friday teatime which I was highly delighted as was the plumber. Brilliant 👌

January 17, 2025
Unprompted review
VURTU logo

Reply from VURTU

Hi Andrew, thank you for the review. We always try to deliver as fast as possible. But the courier went beyond our expectations. Even more important that the plumber was around too! Kind regards, Andy

Rated 5 out of 5 stars

Excellent service arrived earlier than…

Excellent service arrived earlier than expected, and the delivery guy was very polite. i definitely recommend vurtu.

January 10, 2025
Unprompted review
VURTU logo

Reply from VURTU

Dear Mr & Mrs Matthews, Many thanks for the review. Especially the point about the delivery driver. We will pass on the comments to the courier. As it reflects on us too, especially when it goes wrong. Kind regards, Andy

Rated 5 out of 5 stars

Delivered on a Sunday

Delivered on a Sunday, really handy as we needed the part urgently from B&Q

January 5, 2025
Unprompted review
VURTU logo

Reply from VURTU

Hi Ian, many thanks for your reply. To be honest, we are surprised the courier delivered it on a Sunday too! We expected it to arrive on the Monday.
Kind regards,
Andy

Rated 5 out of 5 stars

I received the radiator valves and…

I received the radiator valves and thermostats in good time and was very happy with the items at a very reasonable price. Many thanks.

December 31, 2024
Unprompted review
VURTU logo

Reply from VURTU

Hi Andy, Many thanks for your review. Kind regards, Andy

Rated 5 out of 5 stars

I ordered anthracite radiator valves…

I ordered anthracite radiator valves recently and they all seemed very expensive. I managed to find these valves through the B&Q site and they arrived a few days later. Good quality valves and efficient speedy service

December 5, 2024
Unprompted review
VURTU logo

Reply from VURTU

Thank you for your review. Really appreciated

Rated 5 out of 5 stars

Just received our bathroom tap

Just received our bathroom tap
Delivery was on time, with thoughtful packaging, the quality of the tap and chrome are excellent! I will definitely be using this company again and would highly recommend them

December 2, 2024
Unprompted review
VURTU logo

Reply from VURTU

Hi Martin,
Many thanks for your review and the very kind comments. If we can assist again in the future, please do not hesitate to contact us.
The VURTU Team!

Rated 5 out of 5 stars

Excellent product

Excellent product, fast shipping, brilliant service - would recommend to anyone.

November 19, 2024
VURTU logo

Reply from VURTU

Dear Madeline,
Many thanks for your review, it is really appreciated. We hope you enjoy your product.
Kind regards,
Andy

Rated 5 out of 5 stars

Super service

Super service. Great product. Very responsive to queries. Excellent all round.

October 24, 2024
Unprompted review
VURTU logo

Reply from VURTU

Thank you for your reply and comments. REally appreciated, Andy

Rated 5 out of 5 stars

great servic

So nice to have a delivery so prompt and well packaged

October 23, 2024
Unprompted review
VURTU logo

Reply from VURTU

Dear Sue,
Many thanks for your review. We always appreciate customers who take time to send a comment.
Kind regards,
Andy

Rated 5 out of 5 stars

Amazing customer service & Great product

We bought a mixer shower (aka shower system)(Bensham 1895 Shower) from Homebase and after installing noticed an issue with the main shower head. Homebase passed this on to Vurtu (Andy) who called me and he sent out a new shower head in the post which arrived next morning and everything is fine now.

They provided the best customer service you could wish for
1. speaking to a real person
2. they called me & followed up with an email
3. they were here to help and not try and blame you 4. they resolved the issue immediately.

I wouldn't normally write a review about the product which is great but it's the customer service that was really amazing & made me want to write a review.

August 30, 2024
Unprompted review
VURTU logo

Reply from VURTU

Dear Adam,

Many thanks for your review and comments.
We strive to support customers wherever possible.
As Andy said earlier, if we can assist further, do not hesitate to let the team know.

Kind regards,
Helen
VURTU Customer Support Team.

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