Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you ca... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I first became aware of Vyne when my elderly dad was sent home from hospital with a catheter in situ in March. I can’t speak highly enough of them. I phone each month to place dads prescription order... See more
Came across this company while searching for a product online. Very easy website to find your way round. Particularly loved the fact you were asked preset questions about why you wanted the prod... See more
I can't praise Vyne enough as my experience so far has been faultless. Great communication regarding deliveries and items arrive in good time. I received a follow up call from Holly to check if I had... See more
Company details
Written by the company
We are the healthcare service grown for you. Order your prescriptions and buy your continence and ostomy products, all in one place, delivered directly to your door.
Here's a few reasons to like Vyne...
Written by the company
- Vyne Shop
- Home to the UK’s largest range of medical devices, available to buy online, all available with next day delivery.
- Vyne Prescriptions
- We can also fulfil your prescribed continence and stoma products, delivering them directly to your door.
- Years of specialist experience
- Offering decades of experience from our team of specialist nurses and healthcare professionals.
- Dedicated customer support
- We’re specialist at what we do, and we’re always here to help.
Contact info
Tennant Hall, Blenheim Grove, LS2 9ET, Leeds, United Kingdom
- 020 3987 7560
- hello@vyne.co.uk
- vyne.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company vyne excellent service…
This company vyne excellent service ordered one day delivered next easy to order
March 3, 2026
Very pleased with the service provided…
Very pleased with the service provided by your company.
March 5, 2026
Product easy to order and was delivered…
Product easy to order and was delivered in a timely fashion.
March 3, 2026
delivery prompt
February 19, 2026
No opportunity to use promotional code
I was shopping for Cetroben cream. I put 2 x 500ml @ £9.99 into the shopping basket, £3.49 was added for postage. I didn't proceed with the order. I subsequently received an email offering me free postage using a promotional code. When I revisited the site, there was no opportunity to input the promotional code to get free postage. Although the price for the product is good, I found the website to be awful.
March 22, 2026
Unprompted review
Reply from Vyne
Hi Martin, I'm sorry to hear you're having trouble with your order. You can redeem your promotional code on the checkout page - the 'Discount code' box is on the right hand side of the page, or if you're on mobile there's an 'Add discount' button towards the bottom of the checkout page. We've written a FAQ article about this within our help centre if this is helpful: https://www.vyne.co.uk/blogs/help-centre/how-do-i-redeem-a-vyne-shop-promotional-code
If you have any questions, please do get in touch. Many thanks, Rob (Ecommerce Manager).
Cetraben ointment
The product I ordered came on time and is what I was expected. I will recommend it to other people interested.
February 16, 2026
I haven't done much business with Vyne…
I haven't done much business with Vyne but what little I have done was handled efficiently and quickly.
February 13, 2026
Good company to deal with.
Ease of ordering from website. Prompt despatch and delivery. The medical items we ordered, as described on site, also value for money. Have used company twice, would use again.well done Vyne
February 25, 2026
Very happy with all the products
Very happy with all the products.
Very happy to recommend Vyne
February 11, 2026
good advice goods arrived on time in…
good advice goods arrived on time in good condition
February 23, 2026
Very efficient delivery
February 10, 2026
Poor delivery speed
Would love to give more than one star but I am still waiting for my order. Over 3 weeks since order was placed and still nothing.
Impossible to contact anyone.
March 15, 2026
Unprompted review
Reply from Vyne
Hi Mr Sunter,
Thanks for getting in touch.
Sorry to hear that you placed your order three weeks ago but still haven’t received anything. Rest assured, we will do our best to rectify this as quickly as we can.
I managed to locate the order you placed with us, which I can confirm was shipped the day after you ordered, on the 2nd March, by our warehouse team. However, after checking the Royal Mail tracking, it shows that the parcel reached their national hub on the 6th March, but there have been no updates since then. Because of this, it looks very likely that the parcel has unfortunately been lost. We apologise for this.
We would be more than happy to organise a replacement for you. If you get in touch with our customer care team on 020 3987 7560, they will be happy to help you. Please find the opening hours below:
Mon-Fri: 8:00am - 6:00pm
Sat: 8:00am - 1:00pm
Sun: 10am - 2pm
Alternatively, you can email: hello@vyne.co.uk and our team will aim to get back to you within 24 hours.
I will also personally notify the team so they are aware of the issue and can expect a call from you, so the process can be as easy as possible.
Kind regards,
Glen (E-commerce Specialist)
Happy customer
Always had a great service here,,, delivered well in time,,, for packings and that sort of thing I would always say go here
July 25, 2025
Catheter problem contact vyne
I needed help to secure my catheter.Had a look at vyne for some ideas,gave them a ring , loveley recepionist recomended another band i had not seen before.She gave me a free sample of both.
My agony is very much over a fantastic big thanks for your help, the very least i could do is write this review
March 12, 2026
Unprompted review
I've used Vyne a couple of times
I've used Vyne a couple of times, and have been very impressed with how fast the delivery was, and I will continue to use them
February 19, 2026
Vyne Product
I gave you a five star because you were on time. And it arrived intact. Thank you very much.
February 19, 2026
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