Vynluxe Reviews 22

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Order said that it shipped and when I went to check the tracking, it gave me a “suspicious activity” warning and made me enter a Captcha to unblock. After that, it said no order found with that inform... See more

Rated 1 out of 5 stars

Great website but a completely trash product that feels and looks as though it's a cut rate AliExpress order. Don't get me wrong, if this had been a $5 product I probably wouldn't be writing thi... See more

Rated 5 out of 5 stars

I had a great experience when I've purchased my first phone case. On my second purchase, I miss-clicked and selected the wrong iPhone model and had to send an email to the customer service team. They... See more

Company replied

Rated 1 out of 5 stars

My order isn't at all delivered. When I tried to contact Vynluxe (multiple times) or the transport company they don't respond to my emails al all. This way I payed for a product I didn't even re... See more

Company details

Information provided by various external sources

Vynluxe is committed to provide you premium products allied with the lowest cost possible. Be the best version of yourself with our exclusive collections.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

22 reviews

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Rated 1 out of 5 stars

Do NOT order these cases!!

Order said that it shipped and when I went to check the tracking, it gave me a “suspicious activity” warning and made me enter a Captcha to unblock. After that, it said no order found with that information. This company feels super shady and based on the reviews, even if I do receive it, I’m expecting a piece of garbage. How about instead of spending all your money on Instagram ads, you make a quality product and ship it on time?

March 30, 2024
Unprompted review
Rated 1 out of 5 stars

Great website but a trash product.

Great website but a completely trash product that feels and looks as though it's a cut rate AliExpress order.

Don't get me wrong, if this had been a $5 product I probably wouldn't be writing this. Soon as I had it in hand though I knew I had wasted my money. It is not MagSafe compatible, it's just a thin TPU shell with cloth on it. There are not additional magnets to help hold the iPhone on. My Apple wallet slides off of it and the phone itself will slide right off my stand charger.

Stay away, hit eBay or AliExpress, or even Wish and get a similar product for $3.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience when I've…

I had a great experience when I've purchased my first phone case. On my second purchase, I miss-clicked and selected the wrong iPhone model and had to send an email to the customer service team. They were very helpful and changed my order instantly because it hadn't been shipped yet. I will keep buying from you guys.

November 7, 2021
Unprompted review
Vynluxe logo

Reply from Vynluxe

Hi Alewx,

Thank you for the awesome feedback! Our team strives daily to deliver the best service possible.

Kind regards,

Rated 1 out of 5 stars

Warning!

I placed 2 orders in December. My credit card was debited immediately. Delivery was announced, however, can not be tracked. No response to various e-mails. So I am scared to be a victim of a case of fraud! I just can recommend to everybody to avoid placing orders with this company!

January 19, 2021
Unprompted review
Vynluxe logo

Reply from Vynluxe

Hi Aw-scrap,

We've checked all the details associated with your orders and we can see that the orders were just slightly delayed, however, they were securely delivered and we sincerely hope you've been enjoying them! :)

Feel free to send us an email if you have any questions/problems.

Kind regards,

Rated 2 out of 5 stars

Not that good quality

Not that good quality. After 2 weeks of use case is already starting to unfold from corners of the case. Dirty case is also hard to wash. I got new case free of charge after I complained and sent pictures to Vynluxe, but the quality was exactly the same.

December 31, 2020
Unprompted review
Vynluxe logo

Reply from Vynluxe

Hi Jake,

I'm sorry to hear that you've had such problem with one of our iPhone cases. Feel free to send us an email and our support team will help you in the best way possible.

Kind regards,

Rated 1 out of 5 stars

I am so very disappointed Vynluxe..

I am so very disappointed in the service here.. I should have read these reviews before I made the decision to buy Vynluxe phone cases looks like..

I purchased 2 phone cases on 22 November.. There has been no follow up after 3 emails now to Vynluxe customer service and I am beginning to think here that I have made a very big mistake buying these phone cases, especially after reading the reviews of their quality after 3/4 weeks of use..

Still no word at all from customer service.. Still waiting.. And REALLY hoping that I have not been scammed here out of Euro 35.00..

November 29, 2020
Unprompted review
Rated 1 out of 5 stars

My order isn't at all delivered

My order isn't at all delivered. When I tried to contact Vynluxe (multiple times) or the transport company they don't respond to my emails al all.

This way I payed for a product I didn't even receive!

Really would not recommend buying something at Vynluxe for as you can see sometimes you don't even receive the bought product...

October 30, 2020
Unprompted review
Rated 5 out of 5 stars

Surprised me !

First I was a little skeptical about purchasing because of some reviews I saw but I truly love the premium cloth phone case. Will purchase another one in Denim Blue for my girlfriend.

August 21, 2020
Unprompted review
Rated 1 out of 5 stars

Very bad product

Very bad experience. Just some AliExpress type phonecase of very poor quality.
Was damaged right out of the packaging.

August 20, 2020
Unprompted review
Rated 1 out of 5 stars

Cool look awful quality

While the cover looks nice, and feels nice, the quality of the adhesive around the mute/unmute button is just as bad as the plastic itself.

I got to use mine for 2½ weeks, after that it broke.

They don't respond to inquiries, so don't even bother. I am looking for a new cover another place again. Sad.

I would not recommend, unless you purchase it to use it for 2 weeks only.

August 16, 2020
Unprompted review
Vynluxe logo

Reply from Vynluxe

Hi there Christian,

We are so sorry to hear that you have had such awful experience with one of our products. We don't seem to be able to find your inquiry on our inbox however we aim to reply to all questions sent to hello@vynluxe.com within 24-48 hours max.

We would love to discuss this further at hello@vynluxe.com when convenient for you, we will also reship a brand new product to you to fix the situation.

I truly apologize on behalf of the team here and hope to speak with you soon.

Kind regards,
Customer Support @ Vynluxe

Rated 1 out of 5 stars

Bravo.....

*sarcastic clap* Good job Vynluxe your marketing was excellent making me think that this was an exclusive case that you had in stock.

It was not. It was a very profitable “wish product” that I could have ordered from wish if I wanted a case sent straight from China. What is your margin on this 400%?

The funny thing is that you have the audacity to blame Covid for the slow transit when you had no transparency about it coming directly from China... I found that out after I ordered it.

So some improvements you can do to make a better business. 1. Get your own warehouse. 2. Actually make the product you want to sell yourself. 3.Don’t bullsnitch people on Instagram, people doesn’t like being fooled and They will never come back again. And at some point the customers will dissapear and your “brilliant china-idea” is not as lucrative anymore.

Now after having the case for 3 months, the material inside was so weak that it split in half. Better than wish quality... my ”behind”...

August 7, 2020
Unprompted review
Vynluxe logo

Reply from Vynluxe

Hi John,

We are sorry to see that you have such opinion about our company. We pride ourselves on delivering high quality and affordable items to all of our customers. While you might find aesthetically similar items on reseller websites, we can 100% confirm that these are of a lower quality. We suggest that you purchase one from "wish" and compare to ours.

Thank you for your feedback. We would highly appreciate if you could get in contact with us at hello@vynluxe.com to discuss this further.

Kind regards,
Customer Support @ Vynluxe

Rated 1 out of 5 stars

11 weeks and still no delivery!

11 weeks and still no delivery (within Europe)!!!!!! Over 10 email follow ups and still no answer!!!!! Exchange with the CEO Pedro but still no action!!!!!!! Exchnages done on their website, via email and via Instagram but they do not reply!!!!!!!!!

July 31, 2020
Unprompted review
Vynluxe logo

Reply from Vynluxe

Hi Peter,

I have taken a look into your case and raised this as a priority with our team. I sincerely apologize for the extended delay on the delivery of your order - we pride ourselves on our high quality service and can see that we have let you down here.

Since we believe this is unacceptable and not the usual service we deliver, we would love if you could contact us at hello@vynluxe.com to discuss this further.

Once again, we humbly apologize and look forward to speaking with you.

Kind regards,
Customer Support @ Vynluxe

Rated 1 out of 5 stars

Not satisfied

Delivery took close to a month and the cover does not fit well. 3 weeks after I ordered I asked if I could cancel the order but the Customer service said no.

July 25, 2020
Unprompted review
Vynluxe logo

Reply from Vynluxe

Hi Markus,

We are sorry to see that it took almost a month to receive your phone case. Normally our delivery times are 5-12 business days depending on the country, however, once it arrives in the destination country, it is up to the local courier services to deliver the order and this delivery can be delayed.

Regarding the cover not fitting properly, your feedback will help us improve and we would highly appreciate if you could get in contact with us at hello@vynluxe.com to discuss this further. We would be glad to help you solve this unfortunate situation.

Kind regards,
Customer Support @ Vynluxe

Rated 5 out of 5 stars

Great Iphone Cover

Great Iphone Cover. Looks great and strong fit. Saved me several times from breaking the iphone :)

July 13, 2020
Unprompted review
Vynluxe logo

Reply from Vynluxe

Hi Juul,

We are glad to know you loved your new phone case and that it saved your iPhone from breaking. :)

Thank you so much for your feedback.

Kind regards,
Customer Support @ Vynluxe

Rated 1 out of 5 stars

Just don’t order here

Just don’t order here. It’s not good quality at all and definitely not worth the price. After not even two weeks of using the phone cover, it’s already broken and I didn’t even drop it or anything. They send you a cheap product from China and put a sticker on the box that says ‘Vynluxe’ and think that makes it a premium product. Don’t make the same mistake I’ve made!

June 24, 2020
Unprompted review
Vynluxe logo

Reply from Vynluxe

Hey there Andrew,

We're sorry to see that you have disliked your purchase. We pride ourselves on delivering high quality and affordable items to all of our customers. While you might find aesthetically similar items on reseller websites, we can 100% confirm that these are of a lower quality.

Your feedback will certainly help us improve and we would highly appreciate if you could get in contact with us at hello@vynluxe.com to discuss this further. We'd be also glad to help you solve this unfortunate situation.

Kind regards,
Customer Support @ Vynluxe

Rated 1 out of 5 stars

Scam. Save your money and look elsewhere

These guys buy their cases directly from China and resell at 10-20x profit. You can buy them yourself from alibaba and save money. Quality is what you would expect. They do not reply to emails. Buy at your own risk.

March 3, 2020
Unprompted review
Vynluxe logo

Reply from Vynluxe

Hey there Jeremy,

Vynluxe prides itself on delivering high quality and affordable items to all of our customers. While you might find similar items on reseller sites, we can 100% confirm that these are of a lower quality.

The team here at Vynluxe has recently improved some of our products to ensure the highest quality is being met for our customers.

We appreciate all feedback and would love if you could get in contact with us at hello@vynluxe.com to discuss this more.

Kind regards,
Customer Support @ Vynluxe

Rated 1 out of 5 stars

Don’t buy, it’s a scam

After 2 months still waiting for delivery after spending £34 in two covers. It’s a scam, don’t buy from them.

March 2, 2020
Unprompted review
Vynluxe logo

Reply from Vynluxe

Hi there Hugo,

We are investigating your case from the details provided above and we can see that it was delivered to you on 6/3. Due to the arise of COVID-19 in China, we have unfortunately run into some unexpected delays. Our fulfilment team is working hard to improve delivery times despite this.

We are so sorry to hear that you are unsatisfied as we aim to deliver a high standard of service to all of our customers. We would love to discuss this further at hello@vynluxe.com when convenient for you.

I apologize on behalf of the team here and hope to speak with you soon.

Kind regards,
Customer Support @ Vynluxe

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