Order said that it shipped and when I went to check the tracking, it gave me a “suspicious activity” warning and made me enter a Captcha to unblock. After that, it said no order found with that inform... See more
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Great website but a completely trash product that feels and looks as though it's a cut rate AliExpress order. Don't get me wrong, if this had been a $5 product I probably wouldn't be writing thi... See more
I had a great experience when I've purchased my first phone case. On my second purchase, I miss-clicked and selected the wrong iPhone model and had to send an email to the customer service team. They... See more
Company replied
My order isn't at all delivered. When I tried to contact Vynluxe (multiple times) or the transport company they don't respond to my emails al all. This way I payed for a product I didn't even re... See more
Company details
Information provided by various external sources
Vynluxe is committed to provide you premium products allied with the lowest cost possible. Be the best version of yourself with our exclusive collections.
Contact info
Portugal
- hello@vynluxe.com
- vynluxe.com
Not dispatched after one month, shop elsewhere
Nearly one month since I ordered and it still hasn't been shipped. I emailed customer support who replied and said it would be shipped last week to me. It still hasn't, and I've emailed again which has been ignored.
I have emailed again today to ask for a refund and to cancel the order otherwise I will contact my credit card company to mark this as fraud - purchasing something which is never delivered is fraud!!
There are plenty of other companies selling phone cases out there, I'd suggest you use a different one if you want it to arrive.
February 14, 2020
Unprompted review
Reply from Vynluxe
Hi there Chris,
I have taken a look into your case and raised this with our team. I sincerely apologize for the extended delay of your order - we pride ourselves on our high quality service and can see that we have let you down here. Due to the ongoing concern in China with COVID-19, we ran into unavoidable delays. We can see that your package was delivered to you on 27/2.
Obviously, this is unacceptable and not the usual service we deliver. We would love if you could contact us at hello@vynluxe.com to discuss this further.
Once again, we humbly apologize and look forward to speaking with you.
Kind regards,
Customer Support @ Vynluxe
Good product, slow delivery
I bought a case from this website after seeing an advert on Instagram. Was a gamble because most of the stuff is fraudulent. I didn’t order through Instagram, I went through google.
So the product arrived after quite a wait but that was ok, I wasn’t in a rush. It’s good quality and as appeared.
Would recommend but be prepared to wait a good few weeks.
January 14, 2020
Unprompted review
Reply from Vynluxe
Hi there Lewis,
We are glad that you are happy with your item! Our fulfilment team at Vynluxe is working tirelessly to improve delivery times so that you receive your order quicker.
We have also revised our cases to ensure we are always delivering top-quality products at affordable prices. We encourage you to check out our new cases on our website when you have the chance.
Kind regards,
Customer Support @ Vynluxe
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