W1TTY Reviews 423

I got a quick response that corresponded to my needs. Issue solved promptly.

Dear W1TTY Support Team,

We hope this letter finds you well. We, SIESERVICE_ENG SRLS, are reaching out to you concerning an urgent matter related to a recent bank transfer of €5,000. After initiating the transaction, we encountered reliability issues resulting in the transfer being blocked.

According to the error message received, the transferred amount was supposed to be returned to the sender. However, it has been four days since the incident, and we have yet to receive any updates or the refunded amount.

We kindly request information regarding the status of the transaction and would appreciate it if you could provide us with an expected date of resolution.

Your prompt attention to this matter is crucial, as it involves a significant financial transaction. We trust that you will address this situation with the urgency it requires.

Thank you for your prompt assistance, and we look forward to a swift resolution to this issue.

Sincerely,

Paolo Faroldi.

"Update: W1tty Responded - Once Refund Received, Will Withdraw Negative Review" - 04/12/2023

Update: Transfer unlocked. 08/12/23

Buongiorno a tutti,

Io in data 20/11/2023 ho fatto effettuare un bonifico di euro 7.000,00 per una vendita, ad oggi che è giovedì non ho ricevuto nulla e nemmeno mi stanno rispondendo. La banca mittente vede il bonifico azionato e elaborato con successo, mentre i primi messaggi che ho scambiato con loro non sono nulla. Oggi mi recherò dalla polizia e dal gruppo Striscia la notizia e Iene per far sì che questi truffatori evitano di imbrogliare altre persone. Spero che con questi soldi mangerete perché è vergognosa la cosa.

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On 20/11/2023 I had a transfer of € 7,000.00 made for a sale, as of today that is Thursday I have not received anything and they are not even answering me. The sending bank sees the transfer successfully activated and processed, while the first messages I exchanged with them are nothing. Today I will go to the police and the group Striscia la notizia and Iene to make sure that these scammers avoid cheating other people. I hope that with this money you will eat because it is shameful

i just would not recommend. Surely i cannot be the only the only person with this issue!!?

I’ve had 3 transfers sent to my W1tty account, it’s been days and i haven’t received any! i sent money from my revolut account to this bank and revolut states the money was received by my bank and I HAVENT GOT ANYTHING!

Had some issues & the app has some bugs, but the customer service & help in my eyes is top notch, they respond fast and help me verry good, and that i have never experienced before. Thankyou

The customer service is very good. The try to help you as much as possible

the best serviceThe best customer service witty

Adam was such a quick trouble solver and was very professional and nice.
He understood what I need.
Many thanks.

Great cashback was given (while it lasted, offer is ending in a few days). However, the 1 euro fee for debit card transactions to a non-EEA merchant was... weird, especially as you can only see this after the transaction and refunds do not refund the 1 euro fee (and it tends to be difficult to track down whether the payment processor is in the EEA or Switzerland especially). Extra transparency here (e.g. while performing the 3ds check for a card) would be greatly appreciated.

Absolute waste account wuldnt advise to no one . Straight after I Opened account with them first issue transferred 2 small transfers from my own accounts to witty one of them got lost for a week :)
Then I transferred a bit more just to use card online - and when I decided to use I find out my account is restricted can’t send or receive money transfer bouncing back and card payments declined- and can’t send out either — phone line no one is picking up the phone called 100 times and in a chat all they say they need more time . It’s been 2 weeks now and they have no answer. Haven’t seen worse account in my life . Also no email or anything has been received about account restriction.
Complete junk - stay away

Very fast and helpful answer by customer service.

Modern banking charging 1 euro for each debit card transaction? I thought this predatory behaviour is a thing of the past!

This is unimaginable

Your helper May really did help me today, let just see if her feedback she gave me is going to be true

Very good customer support, May is the best support I could ever receive.

Hidden fees all around, watch topping up, they say they will notify you of any fees but they don't. I got charged 2.50 to top up and 1 euro when I used the virtual card.

Charged 1euro fee in small transaction because they say the vendor was outside EEA, despite transaction being in euros and advertising payments with no fees. There is no way for the customer to know in advance. Very bad experience

They have been holding my wife’s salary. She is unable to do any actions on their app. It seems like they blocked her account without telling her why, which is very weird as she only receives her salary there and pays for her daily transportation expenses.

After some research, we found out some shady things about their “bank”. Customer Service team is inexistant. They don't care. Just know that when you sign up for their services. The complaints email is pointless, too.

Now, she asks them to close her account and send her hard-earned money to her French bank account, but they won't.

A shame!

This is the worst anf for sure its a scam, since 25 august i requested my account to be closed and until now nothing happened, i contact customer service and they keep saying under process, its almost a month and no one helped me..i need this account to be closed, shall i hire a lawyer?