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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers appreciate the service for providing quick access to funds, especially during difficult financial times, highlighting its ease of use and fast application process. People frequently mention the smooth user experience and the efficiency of the app, with funds often reaching their accounts within minutes. However, some customers also noted significant issues with the company's response times and the relevance of their customer service replies, often receiving generic messages unrelated to their specific inquiries. A few other people also felt that the payment system could be problematic, with some reporting unexpected declines in applications despite good payment history, or difficulties with managing their accounts and linking banks.

What people talk about most

Payment

Consumers find payment to be ambiguous, with some praising the extremely fast cash and simple application... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the fast, efficient,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe the app as easy, reliable,... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise its ease of use, speed, and reliability,... See more

Response time

Customers consistently express frustration with the response time. Many report sending multiple requests and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All comes in handy to have this advance pay service towards your salary when you are hit with so many bills and medicals . I have been availing this service for quite some time now and never was disap... See more

Rated 5 out of 5 stars

The best in the business they make it easy to get an advance and even easier to get additional funds if available would recommend to anyone wanting quick cash


Company details

  1. Alternative Financial Service
  2. Financial Institution
  3. Money Order Service
  4. Non-Bank Financial Service
  5. Payment Service
  6. Payroll Service

Written by the company

We’re giving everyday Australians real-time access to their wages and trying to improve their financial well-being. The latest way we give back to our customers. Wagepays’ mission is to provide everyday Australians with real-time access to their wages to enhance their financial well-being. We are now taking this to a new level by being Australia’s first Wage Advance provider to offer a reward points program. Apply Today: https://m.wagepay.com.au/?source=googleone


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Honestly such a life saver

Honestly such a life saver , over several times and without huge interest rates or fees.
You are doing a great job!

November 23, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Hi,

Thank you for the kind words! It’s wonderful to hear that Wagepay has been such a life saver for you over several occasions. We strive to provide a convenient service with fair terms and minimal fees. We’re glad you find it helpful and appreciate your feedback!

Thank you and have a great day!

Rated 5 out of 5 stars

Amazing Company...Great Idea!

Fast,reliable,very easy to use app and understand the whole the process. Great company.

November 16, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Hi,

Thank you for the feedback! We’re pleased to hear that you find our app fast, reliable, and easy to use. We appreciate your support and are glad that our service meets your needs.

Thank you and have a great day!

Rated 4 out of 5 stars

thumbs up

very good sometimes it can be fussy but apart from that great

June 18, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Hi,

I’m glad to hear you find the service generally good, even if it can sometimes be a bit finicky. Overall, though, it’s great that you’ve had a positive experience. If you ever have specific issues or feedback, please feel free to share them with us so we can continue to improve our service.

Thank you!

Rated 1 out of 5 stars

Wage tap is better

Wage tap is better

November 14, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Hi Sam,

Thanks for the review. We'd love some constructive feedback to see how we can better our product for you.

Thanks again.

Rated 1 out of 5 stars

This app was OK Before but now

This app was OK Before but now, I am having problem with them . They said I haven’t paid and has overdue. I checked my bank statement and have screenshots of it. I also reported to the bank and spoke to legal team because they have been taken the money from my account and still saying the account was overdue. Wage pay please do something. Thanks

November 14, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Hi John,

Feel free to email us,

We will confirm on the back end of our service if there has been any allocation issues.

Thanks

Rated 5 out of 5 stars

Quick and easy user experience

Quick and easy, funds dispersed promptly and a great tool for those midweek needs between pay day. 10/10!

November 6, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Hi,

Thank you for the feedback! We’re glad to hear that you find our app quick and easy to use. It’s great to know that our service meets your needs, especially for those midweek needs between paydays. Your 10/10 rating is much appreciated!

Thank you and have a great day!

Rated 5 out of 5 stars

Awesome service

Awesome service, always accommodating with my repayments, thank you so much.

November 12, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Hi,

Thank you so much for your feedback! We aim to always be accommodating with repayments, and it’s great to hear that our service meets your needs. We appreciate your continued trust in Wagepay!

Thank you and have a great day!

Rated 5 out of 5 stars

Great service

Great service

November 7, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thanks again Ashlee,
Great service for a great customer.

Rated 5 out of 5 stars

Amazing and Spectacular Service

Amazing and spectacularly easy process, and fast from application through to money transfers!!! It's great how you are given a set limit which you don't have to take out all at once, giving customers autonomy in dictating their individual needs, and then coming back to take out the rest if necessary. Highly recommended for anyone who needs a quick solution to short term financial difficulties!!! Very helpful, user friendly, upfront and concise!!! Just like a good buddy you can always rely on ;)

October 21, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your wonderful feedback! We’re so pleased to hear that the process was easy, fast, and user-friendly for you. We strive to offer our customers the flexibility and autonomy to manage their financial needs on their terms. Your recommendation means a lot to us, and we’re thrilled to be able to assist you in a way that feels reliable and straightforward. We’re always here to support you when needed, just like a good buddy!

Rated 5 out of 5 stars

Great app

Great app. Easy to use. Quick and instant cash into your account.

November 4, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your fantastic review! We’re thrilled to hear that you found the app easy to use and that you experienced quick, instant cash transfers. We aim to make the process as smooth and efficient as possible, and it’s great to know we’ve met your expectations. Your feedback is truly appreciated!

Rated 5 out of 5 stars

Super simple process

Super simple process! Highly recommend!

November 4, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your great review! We’re so glad to hear that you found the process super simple. Your recommendation means a lot to us, and we’re committed to making things as easy as possible for our users. We truly appreciate your support!

Rated 4 out of 5 stars

Straight forward in fees charged

I found the up by chance even thou sometimes my application was unsuccessful at times it allowed me to reapply in another 7 days... Most details were pre populated from my bank.. it did allow me to split my repayment schedule instead of all at once and I could pay extra towards the amount only downside was that I couldn't pay it all out at once when I had the funds

November 1, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for sharing your detailed feedback! We’re glad to hear that you discovered our app and found it helpful in managing your financial needs. It’s great to know that the pre-populated details made the process easier for you and that you appreciated the flexibility in splitting your repayment schedule. We understand your concern about not being able to pay the full amount at once, and we appreciate your input as it helps us improve our services. If you have any further suggestions or need assistance, please don’t hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

Fantastic

Fantastic! Easy to use and came in handy when short on funds!

November 4, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re delighted to hear that you found our service quick and easy. We strive to provide a seamless experience for all our customers, and your satisfaction is our top priority. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Quick and easy

October 24, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re delighted to hear that you found our service quick and easy. We strive to provide a seamless experience for all our customers, and your satisfaction is our top priority. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Got me out of a jam and only cost me…

Got me out of a jam and only cost me like $7.00 dollars on top of what I owed had the cash within hours

October 4, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your review! We’re thrilled to hear that we could help you in a time of need and provide you with quick access to cash. Our goal is to make the process as convenient and affordable as possible for our customers. If you ever need assistance again or have any questions, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Very convinient

November 2, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re delighted to hear that you found our service quick and easy. We strive to provide a seamless experience for all our customers, and your satisfaction is our top priority. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Amazing service

Amazing service, the payment reached my account within seconds, highly recommend.

October 29, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you so much for your kind words! We are delighted to hear that you had such a positive experience with our service and that the payment was delivered promptly. Your recommendation means a lot to us, and we strive to provide the best service possible. If you have any further questions or need assistance in the future, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Excellent work

Excellent work

November 2, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re delighted to hear that you found our service quick and easy. We strive to provide a seamless experience for all our customers, and your satisfaction is our top priority. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Easy process

Was an easy process to apply for funds and money was in my account within 10 secs once approved

November 1, 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re thrilled to hear that you found the application process easy and that your funds were transferred so quickly. Our team works hard to ensure a seamless experience for our customers. If you need assistance in the future or have any questions, please feel free to reach out.

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