We just moved into our new place 3 weeks ago, and we simply couldnt have asked for better builders. The site managers sam and ollie are superb, and cant be more helpful to us. They even helped us cl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moving to our new Wain homes we expected some issues with it being newly built. After 2 weeks we had a sizeable list, nothing of anything of a serious nature mainly cosmetic. From day 1 the communic... See more
Company replied
From start to finish everyone has been superb - professional & reassuring throughout the whole house buying process. My buyer fell through & they organised a last minute part exchange so we didn’t loo... See more
Company replied
We moved into our house (Rectory woods) around 5 weeks ago and are really enjoying our new house. There was obviously bits of snagging which comes with the territory, but the site managers Sean and Al... See more
Company replied
Company details
About Wain Homes
Written by the company
WELCOME to WAIN HOMES
Welcome to Wain Homes, a trusted UK housebuilder with over 50 years of experience creating places people are proud to call home. Part of the Wain Group, established in 1972, we’ve grown from our roots in the North West into a leading regional developer, building thoughtfully designed homes across the North West, Midlands and South West.
HOMES DESIGNED AROUND REAL LIFE
At Wain Homes, we believe a home should do more than look good – it should work effortlessly for the way you live. That’s why every home we build is designed with everyday living in mind, from the flow of the layout to the little details that make a big difference. Whether it’s a first home, a place to grow as a family, or somewhere to slow down and enjoy life, we create homes that feel right from the moment you walk through the door.
BUILDING COMMUNITIES, NOT JUST HOMES
We don’t just build homes – we create communities. Our developments are carefully chosen and designed to offer well-connected locations, green spaces, and a real sense of neighbourhood. It’s about creating places where people can put down roots, connect with others, and truly feel at home.
QUALITY YOU CAN TRUST
With decades of experience behind us, we’re committed to delivering homes you can rely on. From high-quality materials to modern, energy-efficient design, every decision is made with long-term comfort and value in mind. We continue to embrace sustainable building practices and forward-thinking technologies to ensure our homes are ready for the future.
A CUSTOMER FIRST EXPERIENCE
Buying a new home is a big moment, and we’re here to support you every step of the way. From your first enquiry through to moving in and beyond, our team is focused on making the process straightforward and enjoyable.
• Local sales teams at each development
• Dedicated customer care and after-sales support
• Online, phone, and email contact options
Find Your Place with Wain Homes
With developments across the West of England and a range of homes to suit different lifestyles, it’s never been easier to find a home that truly fits. Wain Homes. Find your kind of perfect.
FIND YOUR KIND OF PERFECT ALL-INCLUSIVE SPECIFICATION
Follow us on
Computer generated images (including interior images) are representative and used for illustrative purposes only. This means specifications shown here may be different to those on a specific plot or development or may include optional upgrades subject to additional costs. Please speak to a Sales Executive for further details of the exact specification available on the homes at this development and the options available to you. Prices and details correct at time of broadcast.
The details matter, that's why they're all included!
Written by the company
- All-inclusive specification*
- We don’t believe in surprise extras. What you see is what you get; flooring throughout, integrated appliances, fitted wardrobes, choice of kitchen finishes, and so much more as standard included in the price*. Our homes are ready when you are, with flexible spaces, spacious gardens, and the latest energy-efficient tech. It’s everything you need to feel right at home, from the moment you turn the key. *Available at selected developments on selected plots only. See website for full details.
Warranties & Guaranties
You're covered!
A new Wain home comes with a 10-year warranty, the first two years of which are covered directly by Wain Homes. This covers you against any defects and your warranty provider’s homeowner booklet will tell you what to expect from your new home.
Contact info
Fontwell House, Trident Business Park, Birchwood, WA3 6BX, Warrington, United Kingdom
- 01925885400
- marketing@wainhomes.co.uk
- wainhomes.co.uk
Find your kind of perfect
4.3
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rectory Woods
Claire in the sales offer really cared, she looked after us all the way through. Very knowledgeable and honest. Shaun and Alex the site managers very experienced and supported us before and after we moved in. Very responsive, wanted to provide an excellent experience and a home to be proud of for their customers.
June 13, 2026
Unprompted review
Reply from Wain Homes
Hi Lisa, thank you for sharing your experience. We're delighted to hear that our team provided knowledgeable, honest support throughout your homebuying journey. It’s especially great to know that you felt well looked after both before and after moving in, and that our team’s responsiveness and commitment helped create a smooth, positive experience. Delivering high-quality homes alongside excellent customer care and aftercare support is always our goal. We really appreciate your feedback and are so pleased we could help you feel confident and proud of your new home.Thanks again for your kind words!
Wain Homes Aftercare - Paul and Mike
I had a leak in my main bathroom which was dealt with very professionally by Mike and Paul (NW). I’ll be asking customer care for these guys to come out if any further issues arise. Very friendly and they give you faith in the developer when it comes to aftercare. Thanks guys!
June 12, 2026
Unprompted review
Reply from Wain Homes
Hi Dan, thank you for your fantastic feedback. We're really pleased to hear that our team was able to resolve the leak in your main bathroom quickly and professionally. It’s great to know their friendly approach and high standard of service helped build your confidence in our customer care and aftercare support. Providing reliable repairs, clear communication, and a positive customer experience is always our priority. We truly appreciate you taking the time to share your experience, and we’ll be here to help with any future issues you may have. Thanks again for your recommendation!
From start to end I have had excellent…
From start to end I have had excellent experience especially with sales lady Thea. She has always been respectful and helpful. Always willing to help in any way she could. The property is well built but does lack a bit of storage space. But generally a lovely property that I am very pleased with. The location is great not to far from the town and plenty of places to visit. Customer service are quick and efficient at getting snagging results solved.
June 8, 2026
Unprompted review
Reply from Wain Homes
Hi Carole, thank you for your great feedback and congratulations on your new home! We’re delighted to hear you had an excellent experience throughout your home-buying journey and that you’re pleased with the build quality, location, and overall service. It’s also great to know our Customer Care team has been responsive in resolving any snagging issues quickly and efficiently. We appreciate your comments on storage space, feedback like this helps us continue to improve future home designs. Thank you again for choosing Wain Homes, and we wish you many happy years in your new home!
We have just moved into our new house
We have just moved into our new house, it’s been a long road to get here but Thea our sales advisor has been a delight, always helpful and supportive and kept us updated all the way, she is still on hand for the odd question and has visited us to make sure we are settled in. Wain homes have been a positive experience for us and we are very happy in our lovely new home.
May 22, 2026
Unprompted review
Reply from Wain Homes
Hi Alison, thank you for your lovely review, and congratulations on moving into your new home! We’re delighted to hear that, despite a long journey, your experience with Wain Homes has been a positive one from start to finish. Supporting customers through every stage of the home-buying process especially with regular updates, clear communication, and ongoing aftercare is something we’re truly committed to, so it’s great to know you felt helped and reassured throughout. It’s especially wonderful to hear that you’re now happily settled and enjoying your new build home. Creating high-quality homes and strong, welcoming communities is at the heart of what we do, and feedback like this means a lot to us. Thank you again for choosing Wain Homes and for sharing your experience. We wish you many happy years in your beautiful new home!
Great experience at Latune gardens
Great experience at Latune gardens, supported every step by George (and sometimes Lorraine). Head office (Heather) very helpful with our chain. Would definitely recommend this development - not that there are many houses left to buy now!
June 5, 2026
Unprompted review
Reply from Wain Homes
Hi Emily, thank you for your wonderful feedback about your experience at Latune Gardens and congratulations on your new home! We’re thrilled to hear that you felt supported throughout your entire home-buying journey. Providing clear guidance, helpful communication, and a smooth process from reservation to completion is something we always strive for, so it’s great to know this made a positive difference. It’s also fantastic to hear that the purchase process, including managing your chain, felt well-handled and stress-free. Recommendations like yours mean a lot, especially for buyers considering a new-build home in a sought-after development like Latune Gardens. With homes selling quickly, it’s clear why this development is proving so popular. We hope you enjoy settling into your new home and becoming part of the community. Thank you again for choosing Wain Homes and for your recommendation!
Amazing Support For Our First Home
My wife and I have just purchased our first home through Wain Homes and our Sales Advisor, Hannah Webb, was an absolute godsend. Throughout the entire process, Hannah made us feel at ease, well informed, and satisfied. Every meeting we had she made sure that we were always all on the same page before moving on to the next stage, and also she was a very welcoming person, helpful, and overall a legend.
May 29, 2026
Unprompted review
Reply from Wain Homes
Hi Ross, thank you so much for your fantastic review, and congratulations on purchasing your first home with Wain Homes! We’re delighted to hear that your home buying journey felt smooth, supportive, and well-guided from start to finish. Creating a stress-free and positive experience for first-time buyers is something we’re truly passionate about, so it’s great to know you felt informed, comfortable, and confident at every stage of the process. Your kind words about the clear communication, welcoming approach, and dedication to keeping everything on track mean a lot. We always aim to make every step from initial enquiry through to completion as straightforward and enjoyable as possible. Wishing you and your wife many happy years in your new home!
Fence repair
We had booked for someone to come and look at the fence in our garden. Paul arrived over a week early to check the garden for us to make sure he would have all of the resources required. He quickly realised he would be able to resolve the issue for us today and went to get what he needed. Paul had been to our house before and remembered my partner and our dog which was lovely. He fixed what needed repairing for us and went above and beyond to even fix the gate which I hadn’t realised there was an issue with! Excellent quick and friendly service. Thank you Paul!
June 4, 2026
Unprompted review
Reply from Wain Homes
Hi Hollie, thank you so much for your wonderful feedback! We’re really pleased to hear you had such a positive experience. It’s great that our team was able to visit early, assess everything in advance, and then get the issue sorted for you on the spot. Going the extra mile is exactly the level of service our team strives to deliver every time. We’ll be sure to pass your kind words on to the team. We wish you many happy years in your Wain home!
I have just moved into a new build…
I have just moved into a new build house on the Wainhomes development at Higher Trewhiddle in St.Austell.Weather conditions had delayed completion.However,Michelle Salter and Simone in the sales office have done a marvellous job keeping us informed as to the progress of the build.When building conditions returned Michelle & Pete the site manager combined forces to get the job done.Even after completion,we've been contacted as to how we were getting on.
They made a difficult time much easier.THANKS
Lynne & Bill Prince
May 15, 2026
Unprompted review
Reply from Wain Homes
Hi Lynne & Bill, thank you so much for your lovely feedback! We really appreciate you taking the time to share your experience. We’re so pleased to hear that the team were able to keep you informed and supported throughout. We hope you’re settling in well and enjoying your new home at Higher Trewhiddle. Wishing you many happy years in your new home!
We bought our home at Hillwood…
We bought our home at Hillwood Gardens,last year, and we’ve been very pleased with the overall quality of the property. The house was finished to a high standard, with a bright, modern layout that has made settling in easy and enjoyable.
We also want to highlight the excellent service and customer care we received from Wain Homes throughout the process. Their team has been responsive, supportive, and professional whenever we needed assistance, which made the entire experience much smoother.
A big thank you to Craige, who has been incredibly supportive from the beginning. He consistently went above and beyond to help us, and we truly appreciate his patience, guidance, and commitment to making sure everything went well for us.
We’re very happy with our home and grateful for the great service we received.
May 14, 2026
Unprompted review
Reply from Wain Homes
Hi Arezoo, thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear how happy you are with your new home at Hillwood Gardens and that the quality and modern layout have made settling in such an enjoyable experience.
It’s also fantastic to know that the team was able to provide responsive, supportive, and professional service throughout your journey. We truly appreciate your kind words and are so pleased that you’re enjoying your new home. Wishing you many happy years ahead at Hillwood Gardens!
Great customer care.
Just bought a Wain Home and we are very impressed with the quality ,finish and attention to detail. The experience was enhanced thanks to Karen, at the Lawns, who guided us through the whole process with professionalism and a sense of humour.
May 13, 2026
Unprompted review
Reply from Wain Homes
Hi Susan, thank you for your wonderful feedback! We’re delighted to hear how impressed you are with the quality, finish, and attention to detail in your new home. It’s fantastic to know the team helped make your journey such a positive experience, guiding you through the process with both professionalism and a personal touch. Wishing you many happy years in your new Wain Home!
Wain Homes Kingsley Manor
From our first visit to Kingsley Manor, Ashley made us feel at ease and explained all our options to us in simple terms and with no pressure.
He even pulled all the stops out when our buyer had an issue that would have prevented us purchasing the plot we had really set our hearts on.
The whole process from start to finish has been brilliant from reservation to moving in day. Ashley , Ian & the whole team, you are all a credit to Wain Homes.
Thank you for all your help.
Steve & Julie.
May 12, 2026
Unprompted review
Reply from Wain Homes
Hi Steven & Julie, thank you so much for your kind word! It's fantastic to hear about your positive experience at Kingsley Manor. We're really pleased that the team was able to put you at ease from the very first visit and guide you through your options clearly and without pressure.
It’s especially great to know that, when challenges arose with your buyer, everything possible was done to help you secure the plot you had your heart set on. We’re delighted the journey from reservation through to moving in has been such a smooth and enjoyable one for you both. Your feedback means a great deal, and we’ll be sure to share it with the team. Wishing you many happy years in your new home!
Bath issue repair by Rich
Rich was very prompt and helpful with his visit to fix our silicone and bath level issues. Would recommend rich’s services.
May 7, 2026
Unprompted review
Reply from Wain Homes
Thanks for the review! Glad our team could help and get everything sorted quickly. We really appreciate the recommendation!
Was amazing and so kind
Was amazing and so kind. Really helpful. Paul managed to sort the crack on our stairs within moments and made it all match and leave it looking brand new!
May 7, 2026
Unprompted review
Reply from Wain Homes
Hi Anna, thank you so much for the lovely review! We’re really pleased to hear you had such a great experience. It’s fantastic to know our team was able to sort the crack so quickly and leave your stairs looking brand new. We truly appreciate you taking the time to share your feedback and we wish you many happy years in your Wain home!
Young First Time Buyers at Lister Gardens 2
As young first time buyers we couldn't have asked for a better experience with Wain Homes. We bought our home at Lister Gardens 2 and the whole process was smooth from start to finish.
Viv and Andrea were incredibly friendly, helpful, and always available if we had any questions. They also recommended a great local solicitor which helped make the process even easier. From reservation to completion within 6 weeks, they made everything feel stress free.
We are absolutely thrilled with the quality of the house and the attention to detail. Some of our favourite features like the open plan shaker kitchen, the under cabinet lights, solid wood doors, choice of bathroom tiles, lots of USB and ethernet sockets and recon brick exterior all make our home feel extra special. Even family and friends in the trades have commented on the high standard of workmanship. After snagging, we only found two very minor issues which the customer care team resolved quickly.
The local area and neighbours have also been fantastic. Overall, we've had such a positive experience and been very well looked after by the whole Wain Homes team (particularly Viv!). We would definitely recommend Wain Homes.
May 7, 2026
Unprompted review
Reply from Wain Homes
Hi Jordan, thank you for your wonderful review! We’re so pleased to hear your first-time buying experience at Lister Gardens 2 was smooth and stress-free from start to finish. It’s great to know you’re delighted with the quality, attention to detail, and finishing touches in your new home, as well as the quick resolution of the minor snagging items. Thank you for recommending Wain Homes, and we wish you every happiness in your new home!
Great support by Wain Homes
The transition into our new home has been significantly smoother thanks to Wain Homes Site managers and Sales Managers support proactive approach. Their diligence in identifying items for the snagging report and the promptness of the subsequent rectifications was impressive. We truly appreciate the high standard of aftercare provided during this move-in period
April 27, 2026
Unprompted review
Reply from Wain Homes
Hi Brian, thank you for taking the time to share your feedback. We’re delighted to hear that your move into your new home was made smoother by our team’s proactive and supportive approach. It’s great to know that the snagging process and subsequent rectifications were handled promptly and to a high standard. We hope you enjoy many happy years in your new Wain home!
Recommend Wain Homes
Michelle and Simone have been excellent throughout the whole buying process keeping me fully informed with progress. Was also able to air my concerns which Michelle got resolved very effectively.
My property was pushed through the build process and has a few missing items but the site manager is working closely with me to ensure they get resolved effectively.
Overall very happy dealing with Wain Homes and would recommend them.
May 6, 2026
Unprompted review
Reply from Wain Homes
Hi Kath, thank you for taking the time to share your experience. We’re delighted to hear that our team supported you throughout the buying process, kept you well informed, and addressed your concerns effectively. It’s great to know that the site team is working closely with you to resolve the remaining items and ensure everything is completed to a high standard. We really appreciate your kind words and recommendation, and we hope you continue to enjoy your new home!
The Paddocks Preston
Recently moved in on the paddocks site in Preston, unfortunately when I moved in my initial experience was not what I expected due to pressure from the sales team prior to completion, then a rushed key hand over and lots of snags being found within days of getting the keys, however this initial negative experience was completely turned around by the site manager (Dave)and quality manger (Lynsey).
Lynsey worked tirelessly to ensure all snags were rectified as soon as possible. All snags were rectified over 3 weeks bringing the house to the standard it should have been at handover.
Due to a busy work schedule I ended up leaving a key with site so that works could be carried out as soon as possible. Throughout the works I was kept up to date with the plan for each day, and every measure was taken to ensure that there was no damage to any personal belongings & that the house was tidied after the works had taken place.
Lynsey has turned what started off as a negative experience, into a very positive experience. I have now been able to start settling into my new home knowing that all issues have been resolved to a high standard.
Lynsey’s efforts over the recent weeks have been outstanding, and have left me happy with my choice to purchase from wain homes.
April 30, 2026
Unprompted review
Reply from Wain Homes
Hi Daniel, thank you for your detailed feedback! We’re sorry to hear your initial experience didn’t meet expectations, but we’re pleased our team was able to resolve the issues and turn things around for you. It’s great to hear that the snagging works were completed to a high standard, with clear communication and care taken throughout. Thank you for choosing Wain Homes, and we’re glad you’re now able to settle into your new home!
We recently had a faulty front door…
We recently had a faulty front door which wasn’t closing correctly due to a faulty screw and letting in a draft, wainhomes came out on numerous occasions to assess and make it right & eventually replaced the door for us , which was greatly appreciated as we had a newborn
This was the nw customer care team any issues they are really helpful - Emma, Ciara Andrea Deb and last but not least the friendly John!
February 12, 2026
Unprompted review
Reply from Wain Homes
Hi Emma, thank you for sharing your experience with us. We’re really glad we were able to resolve the issue with your front door and make sure everything was put right, especially during such an important time for your family. Ensuring our homes are comfortable and secure is a priority, and it’s great to hear that the support from our North West customer care team was helpful throughout the process. We truly appreciate your feedback and kind words about our team.
Gary did a fantastic job sorting out…
Gary did a fantastic job sorting out some snags for us. Came in the morning and went well out it his way to come back the same day to finish off. He was friendly, efficient and couldn’t do enough for us. A credit to his profession.
April 29, 2026
Unprompted review
Reply from Wain Homes
Hi Ryan, thank you for taking the time to leave such a great review. We’re really pleased to hear that our team was able to resolve the snags quickly and go the extra mile to get everything finished the same day. Friendly, efficient service is exactly what we aim for, and your kind words mean a lot to us. We really appreciate your support and wish you many happy years in your Wain home!
Road repair unfinished 20months on, now 22 months
We purchased our wainhome 4 years ago in calder view catterall. Over 20 months ago, sub contractors turned up and dug up a section of our approach road,apparently to carry out repairs to a pipe in the wrong position. They eventually infilled the area with gravel , despite loads of correspondence with wainhomes they have failed to complete the work.
As a follow on from the above comments, it is now 22 months and still waiting. All the information requested was resubmitted as requested. Eventually they accepted that this repair had been overlooked. Regardless of this admission, no work has been attempted. Perhaps no one wants to sign off on this work, has the underground works been put right? I suppose we will only find out if Lancashire fire and rescue attempt to access water in a emergency!
April 29, 2026
Unprompted review
Reply from Wain Homes
Hi Roger, thank you for sharing your thoughts. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. We hope to hear from you soon. Kind regards, Wain Homes.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.