Wain Homes Reviews 1,596

Mike and Paul visited today to sort out a few snagging issues, and I couldn’t be happier with the service they provided. They were both friendly and professional from the moment they arrived, turned up on time, and got straight to work.

They took great care to keep everything clean and tidy throughout, which we really appreciated. Most importantly, they managed to resolve all of the small issues we had quickly and efficiently, with a great attention to detail.

Overall, a really positive experience – thank you both for your help!

We moved into our new home back in March 2025, and we are thrilled with the quality of the build. It was a troublesome start as our sales rep left the company right in the midst of our purchase, which left several matters outstanding and quite confused. There were also snags as with any new home, and some still to be rectified, but Wain Homes agreed to complete them all without any hesitation. Special mention to Thea, Sam, and Richard for their welcoming and professional demeanor throughout the housebuying and move in process. We will certainly buy a home from Wain Homes again.

Thea from the sales team was fantastic and made the process extremely straight forward as we were first time buyers. She was a joy to work with during the process and although we had to pull out at the end due to a change in circumstances she was very understanding. The property we were looking at purchasing you could tell was built to a very high standard. I would definitely return to Wain Homes and compete a purchase in the near future. The is a credit to their company.

Paul and Mike were very polite respectful. Came prepared with shoe covers which I was very happy about as many tradespeople don’t bring any. Completed the job very neat and tidy. Thank you

We've had a great experience in buying our Wain Home at the Lawns in Broughton. Lorraine in sales has been really helpful and has solved any questions that we've had. Nothing has been too much trouble for Dan and the team who helped us with the snags, identifying them and fixing them along with the tradesmen. Thankyou all. Much appreciated.

We are first time buyers and were unsure of what to expect.

Shingi at Latune Gardens has been a great reliable help from start to finish working through our snags and other bits we need advice and guidance on. We can’t fault his help and support!

Would highly recommend Wain Homes and their site team.

Moving into a new build, I expected to have a few issues that needed to be rectified. Steve, the Site Manager, has been so easy to deal with and very helpful in getting the 'snags' sorted quickly. He's been on hand to check the property at a time that worked for me, coordinated all the relevant workmen to ensure any disruption was kept to a minimum and that work was completed efficiently. He made the whole process stress free, which was very welcomed! Thank you Steve. 

My partner and I moved into the Meadfields development in March and the customer service provided by Wain Homes has been nothing short of exceptional.

Massive shout to Bryan who has completed all snags and liaised constantly with myself. He is an incredible asset to the Wain Homes team. Thank you Bryan!!!

Moving to our new Wain homes we expected some issues with it being newly built. After 2 weeks we had a sizeable list, nothing of anything of a serious nature mainly cosmetic.
From day 1 the communication from the site manager ‘Shingy’ to get the correct trade in to rectify all the issues on our snag list has been first class.
His friendly professional approach to get trades in to remedy all the faults has given us great confidence in our purchase.

Fantastic service Paul was very efficient and the job was fixed. Very happy customer. Thank you Paul.

We moved into our new build in December at Latune gardens. We can have been treated amazingly by the team especially the site managers, Ste and Shingy. All of our snags have been sorted straight away and nothing was too much trouble to get done. Amazing people.

Deb & Andrea and the team at wain homes customer services have been very helpful to us, and they have helped us sort out any issues we had. Over all they have just been brilliant. We are very happy with our new home. Thank you …

I just wanted to say a big thankyou to Ciara from Customer Care NW Wain Homes. I moved into my beautiful home in Linley Grange Stalmine mid March 2025. The experience I've had so far with Customer Services has been very good. I had a few items on my snag list which I reported to customer care with supporting pictures and Ciara has been very proactive in ensuring that the relevant personnel have been scheduled , in order to attend to the issues. Nothing seems too much trouble for Ciara, she has emailed and phoned keeping me updated. I am very impressed with Ciara's communication and organisational skills. Thankyou very much and keep up the excellent work.

Our painter and decorator Gary was really good. Very attentive, provided an excellent finish and helped sort out all the marks on the walls and window sills.

Paul came out to fix some shrinkage issues at our property and did an excellent job. He was friendly, approachable, and explained everything clearly. His workmanship was top quality—very professional throughout. 10/10.

Despite never objecting to the development. Wain Homes have no respect for our adjoining property, they are allowing construction vehicles to turn on our property despite numerous requests not to and failed to maintain drainage infrastructure on the site.

Purchased a property off wainhomes at waterside meadows febuary 2025,Having been informed there is a partial blockage in the fowl drain i checked our manhole and found sewage about 12" from the top of the manhole checked with neighbours and there's are also blocked. I know there have been problems with the drains being blocked with builders waste in the past,last time the drain doctors came they know where the problem is but could not gain access to the property. Contacted wainhomes customer care who informed me I would have to sort the problem out ourselves! This problem has been here since day one, feel badly let down by wainhomes as this is a ongoing problem

Just moved in kingsley manor absolutely thrilled with the move start to finish. Ashley, Danny,Ian & rest of the team have been excellent we couldnt fault them. We are made up with the house & would 💯 % recommend them.

We purchased a new property at Wain Homes Waterside Meadows Hambleton in January 2025. We have had problems with blocked drains on several occasions since moving in, initially Wain Homes Customer Care were responsive in getting the blockages cleared. The drains are now blocked again and Wain Homes are saying we have to prove there is a defect with the drains at our own expense. There is obviously something wrong with them as they keep blocking. Maybe their reluctance to sort the problem on this occasion is because they have now sold all the properties on the site and Customer Care will now be less responsive to problems?
UPDATE:
Wain Homes passing my review onto regional customer care department, but it is them who are refusing to help. Also several neighbours now have the same problem and customer care are also refusing to help them.
UPDATE 16/4/26
Wain Homes customer care still refusing to rectify the issue despite raising a formal complaint procedure. Escalated to New Homes Ombudsman Service.

This was our first home and it has been an amazing experience. I truly believe made so much simpler and more straight forward for us by the team. We mostly dealt with Thea and she is exceptional. Everyone we have dealt with has been amazing though. Some very minor snags. All sorted this week. Can't fault the service and they went above and beyond to get us in on time as well. Thankyou