Wain Homes Reviews 1,596

I recently purchased a new home for my father at Shropshire height, Dad was worried about the move as at 93 it was a huge life change for him.
I cannot praise the help & support I got from Anita in the sales office, who was patient & proactive throughout. Dave Adams the site manager has assisted us with every aspect of the new home, any issues & minor snags have been dealt with efficiency & great understanding.
Both Anita & Dave have gone above & beyond & I cannot praise the service ( & the lovely new home ) enough, thank you !

We had such a positive experience with wain homes and Karen in particular. Karen is really friendly and always happy to help. For us she has made what can be a stressful experience feel very smooth and exciting. We have always felt supported throughout. You can tell she genuinely cares about her customers and takes pride in what she does. She helped us secure our first home and we would 100% recommend.

2 technicians were sent by wain homes Mike & Paul, fixed all the issues I had reported, hard working & pleasant to deal with.

We just moved into our new place 3 weeks ago, and we simply couldnt have asked for better builders. The site managers sam and ollie are superb, and cant be more helpful to us. They even helped us clear out our moutain of cardboard boxes, and power washed our drive after lots of mud, absolutely stellar customer service. Would highly recommend, the level of finish, and professionalism they show daily is superb, its just a shame the buying process was so complicated 😩

In summary, 5* builders, 2* sales process.

The house is great, made to a high standard. It stays warm all day without having to turn the heating on at all.

The assistant site manager was fantastic at looking at our snags and getting them sorted promptly and overall going the extra mile to make our experience of settling into our new home as smooth as possible.

The only issue we experienced was that some of the tradespeople fixing our snags weren’t the best at taking proper care to not cause additional snags whilst fixing our original ones.

However, any mistakes they made during the fixing of snags were promptly dealt with by the assistant site manager.

From start to finish everyone has been superb - professional & reassuring throughout the whole house buying process. My buyer fell through & they organised a last minute part exchange so we didn’t loose the purchase. Sam & Olly on site have been fab working trough the teeny snags & being on call in case anything went wrong. Top notch all around

My wife and I bought a Wain Homes property on the Cardwell Park estate and couldn't be happier.

The team here, Sam; Suzanne and Karen to name a few, have been amazing and patient with all our questions as we settle in.

The quality of the finishings are really good compared to our first new build we bought.
The team behind getting us into our new home within weeks was super.
We have had snags, and thats to be expected. The speed and care to which they've been sorted out however has been the real deal.

Really happy in our forever home!

Gary was very helpful in sorting out our leak from our upstairs shower. He found what the issue was efficiently and made sure the plumbers were called over on the same day to sort the issue. After this was done, he repatched our ceiling and made sure to paint over it. I'm very happy with the result; our leak has gone and you wouldn't be able to tell we had a patch cut into our ceiling. On top of this, he was also helpful in efficiently sorting out a few other issues around the house. Highly recommend Gary

Paul came round today to figure out why we were getting so many poly balls in our kitchen. He found the problem and rectified it quickly. He also showed me what the problem was and explained how he fixed it. Thank you so much Paul! Legend.

Very well planned estate. Lovely home.

Supportive staff

Paul and Deb were friendly and helpful and able to fix some issues straight away

Gary & Paul were great - very attentive & assisted with everything we asked ! Thank you guys - love 41 foxtail & bobby & Baxter

Lived in our home for 11 months without working heating - have a 3 month old baby and wainhomes couldn’t care less about supporting us with the problem they caused! Boycott at all costs

We bought our forever home with George at Wain Homes at Latune Gardens.

George really looked after us and made sure we were always communicated with updates and were sent pictures often.

From the very beginning to receiving the keys George has been amazing!

Thank you for everything you’ve done for us George! It will be sad to end our journey but we wish you all the best for the future!!

Rachel and Steve

We have now been in our new home for 6 weeks.the build quality and finish is very good. From start to finish Thea the sales executive has been genuinely kind, caring, tactful and patient with our many queries, which helped enormously especially over the tricky Christmas period. One star has been kept back because despite her best attempts to have minor issues rectified, the response has been very slow and a little frustrating, due I think, to the site workers beginning to move on to another build.

Hi,
I have concerns regarding the proposed planning route for the new development at Boyes Farm from yourselves.

There are alternative routes available rather than the acces you have chosen,that would significantly improve pedestrian and driver safety. In addition, the existing road layout on these alternatives is already adapted to accommodate large turning points for lorries, which the current proposal does not appear to meet.

Below, I have outlined why I believe this alternative option is safer and more suitable:

The current road proposed for use as the turn-off, Haighton Green Lane, is already extremely tight for two vehicles. In several areas, two cars cannot pass.

There is additional traffic due to ongoing house construction as you turn onto Durton Lane. Once completed, residents will not have a clear view when pulling out of their driveways.

Within the estate, the corners are not wide enough for two cars to turn, let alone construction lorries, which will lead to infrastructure and safety issues.

When exiting Durton Lane onto Haighton Green Lane and looking left, there is no clear view of oncoming traffic. Alternative routes provide significantly better visibility.

Increased traffic is being directed towards the Guild Wheel, raising serious concerns regarding pedestrian safety.

Construction Traffic and Pedestrian Collisions: The primary risk is the mixing of residents and visitors with heavy plant, machinery, and lorries. This is particularly concerning as the route passes through a highly populated residential estate where children regularly play outside.

Obstructed Footways: Construction vehicles or materials may block established footpaths, forcing pedestrians into live traffic lanes.

Temporary Access Hazards: Temporary routes, especially in wet conditions, can become slippery due to mud or clay and may develop trip hazards such as potholes or exposed cables.

Unsecured Construction Areas: Poorly secured scaffolding, ladders, or damaged fencing could allow unauthorised access, particularly by children.

Emergency Access Issues: Poorly managed or increased traffic could obstruct access for emergency vehicles.

Increased Air and Noise Pollution: Construction activity will increase dust, noise, and vibration, potentially affecting residents’ health.

Continuous and robust pedestrian barriers are not feasible, as both walkways and vehicle routes are required for access within the housing estate.

Access Point Control: Separate and secured access points for vehicles and pedestrians are not adequately considered in the current proposal.

Vehicle Management: While banksmen are essential for guiding reversing vehicles, it is unclear whether marshals would realistically be available 24/7 within a large residential estate.

Could you please reconsider using the single-track route as an in/out entrance via Laura’s Homes’ existing construction site at Broddick Close? This option would provide a shorter and significantly safer route for both pedestrians and drivers, with clear visibility for access in and out of the site. It would also eliminate pinch points and difficulties manoeuvring larger vehicles, which are already an issue for cars alone.

Additionally, there is a ditch at the currently proposed entrance that fills during heavy rain and could overflow onto the estate, creating further safety issues.

Thank you for taking the time to consider these points.

Had an issue with an expanding pipe as part of our heating system, we were booked in for an investigation which resulted in the issue being quickly identified, and a follow up appointment booked to later resolve said issue.

Special thanks to Mike, Paul and Gary for being so helpful and professional in helping up today, much appreciated!

The sales consultant Ashley Mercer has been brilliant from start to finish ,and his knowledge and customer care is second to none .

Paul and Mike from the customer care team, genuinely care. They made sure to explain exactly what they were going to do and showed us full photos of their work from start to finish. Paul then made sure we were 100% happy with the work done before they left which we was...they cleaned and vacuumed too. Well done lads, thank you.

Paul is a fab worker he explained everything thoroughly and was extremely clean working away, tidying up as he went along. Can’t fault his work and would definitely recommend. 5 stars 🌟