Wakokoro Tea Reviews 

60
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible product quality, noting that the matcha powders boast a vibrant green color, rich umami flavor, and exceptional creaminess. People also highlight the outstanding customer service, describing the support team as extremely helpful, friendly, and responsive to any customer inquiries. Additionally, consumers love the remarkably fast international shipping service and secure packaging ensuring all ordered items arrive safely and intact. Some reviewers were not happy with minor transit packaging mishaps, occasional delivery delays, or specific product options that felt slightly less remarkable during their experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the matcha features a delightfully balanced... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with the vibrant green color and... See more

Customer service

Reviewers mention positive feedback about customer service, noting that consumers experience speedy,... See more

Order

Clients share positive opinions on order processes, frequently praising fast shipping and well-packaged... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that international... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wakokoro Tea always answers to our inquiries and goes out of their way to accommodate, educate us and recommend products objectively in whatever we need!! All their products are high quality and ship... See more

Rated 5 out of 5 stars

Jin has been incredibly helpful throughout my search for the best-tasting matcha at the right price point for my customers. He was very thorough and took the time to explain the differences between... See more

Rated 5 out of 5 stars

Love how the matcha tins are properly packed and received it without any dents! Yame No Mukashi’s has a rich green color!! No wonder it was awarded the Gold Prize in Paris. The first sip starts w... See more

Rated 5 out of 5 stars

The matcha powder is delicious! Higher quality than a lot of other brands I’ve tried who market as “ceremonial”, I tried the Yame no Mukashi and that is now a staple in my daily morning matcha. Not to... See more

Company replied


Company details

  1. Tea Store
  2. also in
  3. Tea Exporter
  4. Tea Wholesaler

Written by the company

Wakokoro Tea is a Japan-based tea company specializing in premium Japanese matcha and traditional Japanese teas. We source our teas directly from trusted producers across Japan, including renowned tea-growing regions such as Uji, Yame, Shizuoka, and Kagoshima. Our selection ranges from ceremonial-grade matcha to everyday matcha, as well as a variety of traditional Japanese teas. We serve customers worldwide, offering both retail and wholesale options, including bulk orders, OEM manufacturing, and private-label solutions for cafés, retailers, and tea brands. At Wakokoro Tea, our mission is to make authentic Japanese tea accessible to people around the world while maintaining a strong commitment to quality, transparency, and customer satisfaction. Discover authentic Japanese tea at **wakokoro-tea.com**.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(60)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

A great selection of high-quality green…

A great selection of high-quality green teas. Shipping from Japan is incredibly fast, and the customer service is attentive, friendly, and reliable.
We’ve been ordering from them for quite some time now (from Austria, where it’s difficult to find good green tea), and we’ve always had an excellent experience. Highly recommended!

July 7, 2026
Unprompted review
Rated 4 out of 5 stars

Matcha

Update: JJ Market was correct — my mistake for not checking my spam folder. However, I think better shipping options like EMS or DHL should be included as an option during the buying process. I know now to ask for it in the future. I've updated my rating to 3 stars as a neutral rating for now. I also apologize to the JJ employees for my mistake and for not checking again.

Old Review :

Not sure what's happening here, it's been 8 days, I order a lot of things in Japan shipping to USA and I usually have them in 5 days, not sure if that's Japan post fault which JJ Market uses but most other Tea houses offer EMS or DHL which JJ Market lacks, I have no idea where my order is ..I emailed them twice, zero customer service. hoping that the heat of the container or warehouse doesn't destroy the matcha I ordered

6-26-26 Will Update in the next 2-3 weeks

June 22, 2026
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Hi,

I’m very sorry for the frustration and concern caused by the delay.

Just to clarify, we did reply to your emails, so I’m sorry if our messages did not reach you properly. They may have gone to your spam or junk folder. We definitely did not ignore your messages.

Regarding the shipping method, this order was shipped with an economy shipping option in order to keep the shipping cost as low as possible for customers. Normally, shipments to the U.S. arrive within around 1–2 weeks, but delays can sometimes occur due to carrier processing or customs clearance.

We understand that waiting without clear updates is stressful, and I sincerely apologize for that. For future orders, especially larger or urgent shipments, we can discuss faster shipping options such as EMS or FedEx depending on the order size and destination.

As for the matcha, it is sealed properly for international shipping. While we recommend storing matcha in a cool place after arrival, the product should generally be fine as long as it remains unopened and sealed during transit.

Thank you for your patience, and I’m sorry again for the inconvenience.

Update:
Thank you very much for checking again and for updating your review.

We really appreciate your understanding, and no worries at all about the email situation.

Regarding shipping, recently shipments from Japan to the United States have been quite congested, and delays are occurring across different shipping methods. Unfortunately, this is outside of our control.

To keep shipping costs as affordable as possible for customers, we currently set an economy shipping option as the standard method. If customers prefer a faster shipping method, we can arrange it separately upon request.

That said, due to the current shipping and customs situation, even faster options may sometimes take longer than expected, and in some cases the difference from economy shipping may not be significant.

We appreciate your understanding, and we will continue working to improve the shipping options and communication for future orders.

Update:
Hi,

Thank you very much for checking again and for updating your review.

We really appreciate your understanding, and no worries at all about the email situation.

Regarding the delay, it seems that shipments to North America are currently experiencing delays due to the World Cup. EMS shipments have also been delayed, so unfortunately, we believe the delivery would likely have taken some time regardless of the shipping method.

The good news is that your package has finally arrived in the United States. According to USPS tracking, it is currently expected to be delivered on July 8.

Tracking:
https://tools.usps.com/tracking/LX322674529JP

To keep shipping costs as affordable as possible for customers, we currently set an economy shipping option as the standard method. If customers prefer a faster shipping method, we can arrange it separately upon request.

That said, due to the current shipping and customs situation, even faster options may sometimes take longer than expected, and in some cases the difference from economy shipping may not be significant.

We appreciate your understanding, and we will continue working to improve our shipping options and communication for future orders.

Thank you again for your patience, and we’re sorry for the inconvenience.

Rated 5 out of 5 stars

great experience

great experience! wakokoro tea offers a broad range of matcha & hojicha products. items are packed well as well!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very good matcha powders

I love their Kannabi powder so much! Just the right amount of umami, pleasantly sweet on its own and very prominent dark chocolate notes! A perfect afternoon pick-me-up matcha :) the quality is unmatched!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

A versatile matcha

Love how the matcha tins are properly packed and received it without any dents!

Yame No Mukashi’s has a rich green color!! No wonder it was awarded the Gold Prize in Paris. The first sip starts with vegetal notes, rich umami and finishes with gentle nutty notes. I can’t sense any bitterness but with has a tiny bit of astringency that you can’t really notice. Adding maple syrup intensified its nutty notes!

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Wakokoro made it so easy to order tea…

Wakokoro made it so easy to order tea from their website. They are super helpful and answer all of my questions. Their teas are very tasty and top quality compared to other brands that I have tried. I highly recommend this brand!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Yame no Mukashi

I got their yame no mukashi and all i can say is it is indeed true to what was described as the matcha profile. Its also versatile that you can use it if you wanna get creative with your matchas 🫶🏻🫶🏻

May 14, 2026
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

From the customer service to the matcha…

From the customer service to the matcha color and taste, everything is wonderful. This matcha has such a mellow comforting flavor. I will definitely be repurchasing.

May 11, 2026
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

I love their matcha

I love their matcha, so rich and delicious!! Their shipping process was also very smooth as I got updates along the way.

May 6, 2026
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

The matcha powder is QUALITY!

The matcha powder is delicious! Higher quality than a lot of other brands I’ve tried who market as “ceremonial”, I tried the Yame no Mukashi and that is now a staple in my daily morning matcha. Not too expensive either and tastes amazing whisked with oat milk! Can’t wait to try out more of the products. Also communications/shipping was very quick considering it’s international from the USA!

May 6, 2026
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

so good

so good! its savory and bold! loveee

April 30, 2026
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

I tried the Kirishima matcha

I tried the Kirishima matcha, and I have to say it really surprised me. It’s super creamy, and the color is vivid and bright. I love it for my matcha lattes—I definitely feel confident recommending it. A very solid and interesting option!

April 18, 2026
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

Trying Wakokoro for the 1st time

I got 2 matcha tins from Wakokoro and so far I've opened Kirishima, I'm pleased with the premium quality and its bright green color, it's so frothy and creamy.

April 4, 2026
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

Friendly kind people

Friendly kind people, i got 2 matcha’s from them. Both are really good for the price also. Definitely recommended!! Good matcha!!

March 25, 2026
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 4 out of 5 stars

Excellent!

If you enjoy a nutty matcha; this one is for you. Exceptional creaminess with a slightly vegetal finish. Hailing from the Yame area of Fukuoka prefecture it has that distinct Kyushu terroir scent and flavor which I love!

March 29, 2026
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

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