Wakokoro Tea Reviews 

60
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible product quality, noting that the matcha powders boast a vibrant green color, rich umami flavor, and exceptional creaminess. People also highlight the outstanding customer service, describing the support team as extremely helpful, friendly, and responsive to any customer inquiries. Additionally, consumers love the remarkably fast international shipping service and secure packaging ensuring all ordered items arrive safely and intact. Some reviewers were not happy with minor transit packaging mishaps, occasional delivery delays, or specific product options that felt slightly less remarkable during their experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the matcha features a delightfully balanced... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with the vibrant green color and... See more

Customer service

Reviewers mention positive feedback about customer service, noting that consumers experience speedy,... See more

Order

Clients share positive opinions on order processes, frequently praising fast shipping and well-packaged... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that international... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wakokoro Tea always answers to our inquiries and goes out of their way to accommodate, educate us and recommend products objectively in whatever we need!! All their products are high quality and ship... See more

Rated 5 out of 5 stars

Jin has been incredibly helpful throughout my search for the best-tasting matcha at the right price point for my customers. He was very thorough and took the time to explain the differences between... See more

Rated 5 out of 5 stars

Love how the matcha tins are properly packed and received it without any dents! Yame No Mukashi’s has a rich green color!! No wonder it was awarded the Gold Prize in Paris. The first sip starts w... See more

Rated 5 out of 5 stars

The matcha powder is delicious! Higher quality than a lot of other brands I’ve tried who market as “ceremonial”, I tried the Yame no Mukashi and that is now a staple in my daily morning matcha. Not to... See more

Company replied


Company details

  1. Tea Store
  2. also in
  3. Tea Exporter
  4. Tea Wholesaler

Written by the company

Wakokoro Tea is a Japan-based tea company specializing in premium Japanese matcha and traditional Japanese teas. We source our teas directly from trusted producers across Japan, including renowned tea-growing regions such as Uji, Yame, Shizuoka, and Kagoshima. Our selection ranges from ceremonial-grade matcha to everyday matcha, as well as a variety of traditional Japanese teas. We serve customers worldwide, offering both retail and wholesale options, including bulk orders, OEM manufacturing, and private-label solutions for cafés, retailers, and tea brands. At Wakokoro Tea, our mission is to make authentic Japanese tea accessible to people around the world while maintaining a strong commitment to quality, transparency, and customer satisfaction. Discover authentic Japanese tea at **wakokoro-tea.com**.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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No recent history of asking for reviews

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4.8

All reviews

(60)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Great online shop for Japanese tea, skincare and cosmetics

I ordered products from JJ market (Wakokoro Tea) and JJ cosmetics. They were so kind to ship everything in one package rather than separately. My order arrived on time safely and well packed. The product selection is great and customer service is amazing! I will purchase again!

February 16, 2026
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

10/10 experience

I ordered Matcha from them 6 days ago and I already received the goods! I am really happy with the purchase and the fast delivery, will definitely purchase more from them :) Also a huge thank you for selling authentic Japanese Matcha for people outside Japan, I really appreciate it ♥

December 18, 2025
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

Perfect

For me, this is a wonderful way to buy very good matcha directly from Japan. The selection is large and shipping is super fast! The customer service is also very friendly and answers to questions are immediate. I've ordered several times already and this won't be the last. Thank you!

November 17, 2025
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

Great and Authentic Products!

Really great and authentic products with affordable prices. And most importantly how helpful and nice everyone is, and get out of their way to make sure you have the best experience! I can’t imagine myself now ordering matcha from anywhere else but JJ market

March 1, 2025
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 1 out of 5 stars

Slow service

So slow shipping, seller does not provide many updates or responds to email

November 8, 2024
Wakokoro Tea logo

Reply from Wakokoro Tea

I’m truly sorry for the delay in getting back to you.

We experienced an unexpected global surge in demand for matcha, which made it challenging to secure a steady supply. In order to provide accurate shipping information, we contacted the factory directly before responding — and I’m afraid that’s what caused the delay in communication.

I understand how frustrating it must have been not to receive timely updates, and I sincerely apologize for the inconvenience. We’re taking steps to improve our communication and supply management to ensure a smoother experience moving forward.

Thank you very much for your patience and understanding.

Warm regards,
Jin

Rated 5 out of 5 stars

love it

Great!! Arrived in 2-3 weeks to the Netherlands. Amazing quality matcha for an affordable price! Great range of brands too.

November 8, 2024
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

Amazing!!

Quick shipping and delivery and love the quality

September 19, 2024
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 2 out of 5 stars

it’s been more then one month and i…

it’s been more then one month and i still didn’t receive my order

September 19, 2024
Wakokoro Tea logo

Reply from Wakokoro Tea

Hi Reem,
I'm sorry for the delay. We've checked your tracking number and it says the delivery was attempted 2 weeks ago but no authorised recipient was available.
Can you please contact Emirates Post using the tracking number RN061531696JP to arrange a redelivery?
Thanks.

https://trackings.post.japanpost.jp/services/srv/search/direct?reqCodeNo1=RN061531696JP&searchKind=S002&locale=en
https://www.emiratespost.ae/all-services/track-a-package/step-two?q=RN061531696JP

Rated 4 out of 5 stars

the shipping tracking was just…

the shipping tracking was just incorrect, and made me worry my order wasn’t coming. but matcha arrived and is great. thank you!!

September 19, 2024
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback!
Sorry for the incorrect tracking. We use an economy delivery service to keep delivery costs down and it sometimes makes mistakes...

We look forward to serving you again!

Rated 5 out of 5 stars

I ordered matcha and the quality was…

I ordered matcha and the quality was very good and the service was super nice. Would definitely order again!

September 30, 2024
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

Good quality, fast shipping, and great service!

The matcha arrived well insulated and within two weeks of placing the order. Customer service was helpful in clarifying questions. The price is very reasonable compared to other markets.

September 27, 2024
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, and great products

I will order Kyusu from here again

September 9, 2024
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

Happy purchase!

Good product quality, fair price, good packaging!

August 31, 2024
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

Had such a good experience

Had such a good experience, that immediately after my order arrived, I placed another! Communication with the JJ team was effortless, and they updated me regularly on my order. Would recommend for anyone interested in their products, especially for your marukyu koyamaen needs hahaha.

August 29, 2024
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

Rated 5 out of 5 stars

Absolutely amazing!

While it did take almost a month for the match to reach me, I am really satisfied with the products I received!

August 29, 2024
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your order with us!
Sorry for the delay. We use an economy delivery service to keep delivery costs down. We will do our best to shorten the time to dispatch.

Rated 5 out of 5 stars

The service was really good nice…

The service was really good nice people, i didn’t have to wait long for my delivery. Matcha is also really high quality the taste is amazing i am really happy

August 27, 2024
Unprompted review
Wakokoro Tea logo

Reply from Wakokoro Tea

Thank you for your feedback! We look forward to serving you again!

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