WalesCottageHolidays Reviews 

143
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Booked a week stay via Airbnb, Wales Cottage Holidays being the host. They were shocking to get hold of, no sense of urgency to rectify a number of issues, no customer service. Have also ignored Airbn... See more

Rated 5 out of 5 stars

Booking and other information was made very easy.The Waves appartment was everything we needed and wanted,very clean ,comfortable and with a lovely seaside theme. The apartments are right opposite th... See more

Rated 5 out of 5 stars

The most relaxing holiday we have had with our dog- lovely studio, warm and cosy, enclosed front garden- super friendly hosts- no noise apart from the sheep and the birds- a real getaway if you fancy... See more

Company replied

Rated 5 out of 5 stars

We had a family holiday with three generations and two dogs. The bungalow was not picturesque but was warm and comfortable with everything we needed. One bedroom was in the loft and needed some agilit... See more

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

Over 1000 self-catering holiday cottages and apartments across the whole of Wales.


Contact info

3.9

Great

TrustScore 4 out of 5

143 reviews

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3.9

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(143)

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Rated 5 out of 5 stars

The Mumbles on the Gower is a perfect for those who love the outdoors and for dog owners

The Mumbles on the Gower is a perfect holiday destination for wild swimmers, Hikers, hill walkers, beach lovers and dog walkers, it is simply bliss.

You can walk from the cottage to an aray of wonderful destinations.

The cottage itself is lovely. The owners have thought of everything to make your stay perfect.

The local pub and shop cater for vegans

January 15, 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello Mike, Thank you so much for taking the time to feedback from your stay in Mumbles. We are delighted that you enjoyed the cottage and its surroundings and hope to see you again soon.

Rated 5 out of 5 stars

Perfect getaway from it all cottage

Beautiful cottage, in beautiful location. Perfect place to get away and recharge your batteries. The location was so peaceful and the cottage very comfortable.

December 22, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello Janette , thank you for taking the time to feedback from your holiday in Wales, we are so glad you enjoyed it and hope to see you again soon.

Rated 5 out of 5 stars

Excellent for a family break

We did an early Christmas with our family. The cottage sleeps 8 and was very comfortable - there was plenty of space for us all. It is warm and exceptionally well appointed, they had everything that we needed and lots we hadn't thought of. The owner was friendly and helpful. WiFi was spotty, but OK. The location is stunning with lots of lovely walks from the doorstep. We'd love to go back.

December 6, 2021
Unprompted review
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Reply from WalesCottageHolidays

Thank you for taking the time to feedback on your experience. We are so glad you enjoyed your cottage and the surroundings and hope to see you again soon.


Rated 5 out of 5 stars

Wonderful place to stay.

The cottages were all beautifully presented. The owners are such lovely people it was an absolute pleasure to stay there.

December 6, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello Carol, we are so glad you enjoyed your stay , thank you for taking the time to feed back on your experience.

Rated 5 out of 5 stars

Great property --- Greaves Wharf ----

Great property --- Greaves Wharf ----
perfect for an away from it all winter break -- or a in the hub summer break. Great location, exceptionally clean and equiped.

November 25, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello Suzanna, Thank you for leaving us with your review, we really value all forms of feedback from guest experiences. We are so pleased to hear you have a wonderful stay and found the property suited your needs greatly. Hopefully we can welcome you again very soon!

Rated 1 out of 5 stars

bad experience followed up with awful customer service

We had a really bad experience with this company and with awful customer care afterwards. We arrived at the accommodation after a 4hr drive with children, elderly family and dogs and found that it hadn't been cleaned, all the beds were stripped, bathrooms still dirty and bins with personal rubbish in. I called them up and they said they would send us to a similar accommodation or we could drive home and get a full refund, which wasn't an option. so we felt that we had no choice other than to accept. But the house wasn't anything like what we had booked. They said to send them photos and they would sort out compensation when the weekend was over. It cost us nearly £600 for the 3 night and we got £80 out back into our account without even checking that we were happy with it and a £40 voucher ( obviously to spend if we booked another £600 weekend ). We called to speak to mangers who were always busy and was supposed to call back twice but never did - just sent us emails saying why that was their final offer. Such bad service and I wouldn't recommend anyone to use them. What I asked for was a weekend at the accommodation that we took hours over choosing on an off season time just so we feel we have actually got the holiday we booked but that wasn't offered.

November 24, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello Trish, Thank you for taking the time to leave us a review - we really value your feedback.

As a family-owned company delivering a high-quality experience for all our holidaymakers is of great importance to us and we are saddened and disappointed to hear of your recent experience at Captains Walk. Having been notified of your experience previously, we took immediate action to investigate this matter further with the relevant teams and moved you urgently to another property.
We take any complaint extremely seriously and we expect all our properties to meet and maintain the high standards that we pride ourselves on.
We regret that on this occasion your experience did not meet these standards and we’re grateful that we had the opportunity to provide you with another booking/property and a gesture of goodwill for the issue you encountered and disappointment with the new property.


Rated 5 out of 5 stars

Hafan Dawell

Property in Abersoch was the best house I have ever been in. Immaculate from top to bottom.

November 24, 2021
Unprompted review
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Reply from WalesCottageHolidays

Thank you so much for taking the time to provide feedback from your holiday in Wales , we are so pleased that you enjoyed your stay.

Rated 5 out of 5 stars

One of the most beautiful holiday homes…

One of the most beautiful holiday homes we have stayed in, we are already planning our next visit 👍👍

November 23, 2021
Unprompted review
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Reply from WalesCottageHolidays

Thank you for your feedback Bev , we are so glad that you enjoyed your holiday home and look forward to seeing you again soon !

Rated 5 out of 5 stars

Our stay at Ty Jim

This was a lovely property with absolutely brilliant facilities that was immaculate ! The owners were so helpful and welcoming when we needed them and the hot tub was ready for us along with a bottle of wine and biscuits which was a lovely touch! It was great to see the 4 dogs everyday too ! Thank you for having us we had a great time !

November 15, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hi there Daisy,

Thank so much for taking the time to leave us a review of your holiday. We are so happy to hear you had a lovely time - we love hearing about our guests experiences!

We look forward to welcoming you back to one of our properties again soon.

Rated 5 out of 5 stars

Stunning coastal views from this beach front apartment

We booked Redcliffe, Caswell Bay, Gower through Wales Cottage Holidays. We had a great break in a very comfortable top floor apartment with stunning views across the bay and easy access to the beach and coastal path.

November 13, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello Rosie. We are very pleased to hear you had a great stay with us in the Gower and found the property very comfortable and enjoyed the amazing views the property had to offer. Thank you for leaving us with your feedback - we really value all feedback. Hopefully we can welcome you back again very soon!

Rated 5 out of 5 stars

great location great property well set…

great location great property well set out well enclosed garden for the dogs great beach with in walking distance & other beaches close a fantastic view & quiet loved the hot tub in the evenings watching the star

November 8, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello, thank you for taking the time to feedback following your stay in Wales. We are so glad that you enjoyed your holiday and look forward to welcoming you again soon.

Rated 5 out of 5 stars

Tonnau was immaculately presented

Tonnau was immaculately presented, had everything we needed to make this a comfortable stay for three adults and three children and two dogs.
We would definitely recommend Tonnau for a family, comfortable beds, clean surroundings and a modern feel.

November 4, 2021
Unprompted review
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Reply from WalesCottageHolidays

Thank you for taking the time to feedback on your experience. We are so glad that you all enjoyed your stay! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Friendly booking staff. Easy booking experience. Would use again. Thank you.

November 1, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello, We are so pleased to hear you had a great customer journey and have found the booking process very easy and our staff friendly. Thank you for taking the time to leave us with your review

Rated 5 out of 5 stars

A Good Family Holiday

We had a family holiday with three generations and two dogs. The bungalow was not picturesque but was warm and comfortable with everything we needed. One bedroom was in the loft and needed some agility to use the ladder / stairs, but having two shower / bath rooms and shutting the sitting room door gave privacy and space to everybody. Shame about the weather!

November 1, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello Janet, thank you very much for taking the time to leave us with your lovely review. We are so pleased you had a wonderful stay away with us. Hopefully we can welcome you back again with another stay soon enough!

Rated 5 out of 5 stars

Gainsboro is a lovely holiday home

Gainsboro is a lovely holiday home. It is full of character and has been modernised to a high level. Being close to Llanwrst is a bonus for shopping, cafes and historical attractions. The accommodation is great value for money and offers many amenities. Overall, an excellent holiday experience.

October 31, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello Diane,
Thank you for taking the time to leave us with this feedback. We are glad to hear you enjoyed your stay! We look forward to seeing you again soon.
Thanks,

Rated 5 out of 5 stars

Fabulous family cottage

This holiday destination was in a fabulous location. The cottage and hot tub where amazing and the views where to die for. The family who's cottage it was where really helpful and friendly. Just loved it

October 23, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello, thank you for taking the time to leave us with your lovely review. We are so pleased to hear you had an enjoyable stay and loved the property and location. Hopefully we can welcome you back again soon.

Rated 5 out of 5 stars

An excellent cosy cottage with lovely…

An excellent cosy cottage with lovely views and a quiet location. The owners were so helpful and nothing was too much trouble. Good access and well equipped for me with limited mobility. Very highly recommended.

October 22, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello Mr Blackshaw, We are very glad to hear you had a lovely stay away with us, and enjoyed the property and the location. Thank you for leaving us with your lovely review. We hope to welcome you back again soon enough for another excellent stay!

Rated 5 out of 5 stars

Hidden gem in Wales!

The property was immaculate and clearly had plenty of well thought through investment, everyone couldn't stop praising the house throughout the stay, had everything we needed and more. Will absolutely be recommending this place to anyone thinking of going to Wales!

October 21, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello Tom, We are so pleased to hear you had a fabulous stay and the party we're also praising the property. Thank you for taking the time to leave us with your review. We look forward to welcoming you back with us again soon enough!

Rated 5 out of 5 stars

Tenby

Ashford Villa is a lovely spacious property in the centre of Tenby . It’s very convenient with shops and beach within a few minutes walk. Property and furnishings are homely but would benefit from a little updating WiFi signal is poor at times . Kitchen is well stocked but had no tea towels ?

October 19, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello, Thank you for taking the time to leave your lovely review. We are glad to hear you had a wonderful time at Ashford Villa. Apologies for the oversight with the tea towels and i have passed on your feedback with the wifi.
Hopefully we can welcome you back again with another stay soon.

Rated 5 out of 5 stars

Perfect

It was great to find a holiday site which was so easy use and enabled us to find our perfect holiday escape.

October 11, 2021
Unprompted review
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Reply from WalesCottageHolidays

Hello, thank you for taking the time to feedback on your recent experience. We are so pleased you found the booking process easy. We hope we can welcome you soon.

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