I've previously bought this shoe in a lighter color and it was a great fit.... just snug enough to take suede stretch into consideration. But this time the shoes are uncomfortably tight and narrow. (E... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bologna men trainers. I love it. Excellent quality .Soft leather ! Absolutely high level of service. Order arrived in 3 working days there is option for next day delivery. No doubt for the number is... See more
Company replied
I recently bought a pair of shoes from Walk London, and I absolutely love them! The quality, comfort, and design are all amazing. Their customer service was also outstanding, quick, friendly, and ge... See more
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Got to say, for £25 (reduced from £85 in the Boxing Day Sale - now sold out) for a pair of the 'Sean Toe-Cap Boot' you can't really go wrong. These are my second pair of boots (previous are the Sean... See more
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Company details
About Walk London
Written by the company
The first steps of the WALK journey began in the shadows of London’s iconic Putney bridge. Now, with 10 years and two generations of family footwear knowledge behind us, our passion for creating the best possible footwear has never been stronger.
Delivering seasonal collections of loafers, boots, shoes, sneakers and more, the teams passion for high-quality footwear and design is prevalent. You can browse the brand's men's and women's collections online at or via a select list of retailers including ASOS, Office Shoes and Zalando.
Contact info
Devonshire Business Centre, Devonshire House, Aviary Court, Wade Road, Basingstoke, RG24 8PE, Basingstoke, United Kingdom
- 01256 898690
- info@walklondonshoes.co.uk
- walklondonshoes.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
amazing loafers fit well look amazing
June 27, 2025
Reply from Walk London
Hi Barry,
Thank you for writing your kind review, we are pleased to read that the loafers were a perfect fit for you and matched your satisfaction 😊
I accidentally checked out the wrong…
I accidentally checked out the wrong size after ordering I realised. I emailed them letting them know and they emended the problem and shipped my shoes out the same day great service!
July 1, 2025
Unprompted review
Reply from Walk London
Hi Noah,
Thank you for leaving us your review based on your experience with our customer service team. We always try our best to ensure all our customers feel valued and receive a great level of service to help resolve any matters.
So happy this has paid off and hope to see you shop with us again soon 😊
Outstanding quality and value
Outstanding quality and value, the service and shipping process is excellent.
June 17, 2025
Unprompted review
Reply from Walk London
Hi John,
Thank you for your lovely review, we are delighted to read that the whole process met your expectations and satisfaction as ensuring our customers have a seamless journey is of utmost importance to us 😊
Amazing quality fit perfect well please…
Amazing quality fit perfect well please with my loafers
June 12, 2025
Unprompted review
Reply from Walk London
Hi Lawrence,
Thank you so much for the kind comments, we are truly grateful to read that you have been fully satisfied with the product received and hope to see you shop with us again soon 😊
I bought a pair of ankle boots
I bought a pair of ankle boots. They looked nice, but the quality was very poor. They didn’t seem like real leather, and after just one wear, they already looked old and worn. They were also uncomfortable. I only wore them once and never again.
I paid £100, which is way too much for this kind of quality. I don’t mind spending money if something is worth it, but these boots weren’t. I’m really disappointed and wouldn’t recommend them.
November 7, 2024
Unprompted review
Reply from Walk London
Hi Dorina,
Thank you for taking the time to write your review to us, we are truly sorry to read that your experience with our product did not meet your expectations.
We would like to reassure you that all our products are made using LWG certified genuine leathers which are expected to crease during wear and variations in texture may occur as this is a characteristic of natural leather.
We can see your order was placed over 8 months ago which is unfortunately outside of our 30-day returns period.
Your comments have been passed along to our designer to consider as it is important to us to ensure we create products which satisfy our customers.
Our customer service team shall be in touch shortly.
Amazing customer service
These guys are truly helpful and being their brand.
They have amazing customer service, super fast reply and attention to detail.
Will definitely order from them again.
S
June 13, 2025
Unprompted review
Reply from Walk London
Hi Susana,
Thank you for your lovely feedback, we truly appreciate this as our team work to ensure that all our customers feel valued throughout their experience and receive a response to their queries in a timely manner. So glad this has paid off and we hope to see you place a new order with us soon as a loyal customer to our brand 😊
Excellent customer service and high…
Excellent customer service and high quality shoes. Will be visiting again in future.
June 16, 2025
Unprompted review
Reply from Walk London
Hi Kashif,
Thank you for leaving us your kind feedback regarding the experience with our customer service team and shoes. We will look forward to see you place future orders with us 😊
High quality shoes
High quality shoes with comfortabilty and stylish design. Durable and affordable.
May 30, 2025
Reply from Walk London
Good Morning,
Thank you for writing such a kind review, we appreciate your feedback which has also been passed over to our designer 😊
After notifying Walk that size was…
After notifying Walk that size was wrong ,they were fantastic no problem whatsoever for exchange of shoes. "smooth operation". Thank You Walk London very happy with my shoes good quality design too
May 27, 2025
Reply from Walk London
Thank you for your kind review, we truly appreciate our customer feedback and so happy you had a great experience with our customer service team as this is always something which we pride ourselves on being able to provide as a small family-run brand 😊
Fast service
May 28, 2025
Reply from Walk London
Hi Tudor,
Thank you for your comment, we are pleased to read that your new shoes arrived swiftly with the courier service 😊
Shoes were faulty
Shoes were faulty - tried two sizes and they were both tight at the toes and either too loose or tight at the back.
Still having to pay postage twice as well
May 28, 2025
Reply from Walk London
Hi Lex,
Thank you for leaving us your honest review, so sorry to read that the shoes received did not meet your expectations at this time.
Our customer service team is on hand to help get everything resolved for you - info@walklondonshoes.co.uk.
Reply from Walk London
Hi Ashish,
Thank you for leaving us your review, we are happy that you had a first class experience with our customer service team as this truly means a lot to us 😊
returning customer
the service from walk is outstanding as normal. the boots are beautiful and of the highest quality.
May 27, 2025
Reply from Walk London
Hi Samantha,
Thank you so much for leaving us a review, we are grateful to read that we were able to deliver a high level of service to you and the boots received met your requirements 😊
I never normally leave reviews but I…
I never normally leave reviews but I had such a good customer experience so I feel obliged to Will definitely buy again
June 2, 2025
Unprompted review
Reply from Walk London
Hi Margaret,
Thank you so much for taking the time to write in to us, we truly value our customer feedback and so happy you have had a great experience with our customer service team as this means a lot to us as a family-run brand 😊 We look forward to seeing you shop with us again soon.
Great shoes with excellent quality and…
Great shoes with excellent quality and materials
May 29, 2025
Reply from Walk London
Hi George,
Thank you for your kind feedback, we are grateful to read that you love the new shoes 🤩
Great people to deal with
Gorgeous quality shoe and seriously quick delivery can't find a fault with this transaction, well happy
May 29, 2025
Reply from Walk London
Hi Jim,
Thank you for your kind and positive review, we are so happy the whole service provided met your expectations 😊
Lovely boots!
The boots I ordered arrived as promised and are really good quality, and a great price!
May 27, 2025
Reply from Walk London
Afternoon Nancy,
Thank you so much for leaving your lovely feedback, we are pleased to read that the new boots arrived smoothly with the courier service and met your satisfaction with price and quality 😊
Nice and comfortable shoes
Nice and comfortable shoes and the shoe box is definitely a touch of class and I love definitely recommend
May 27, 2025
Reply from Walk London
Hi Chigozie,
Thank you for your honest feedback, we are delighted to read that the packaging and product received has exceeded your expectations and appreciate the recommendation.
Hope to see you shop with us again soon 😊
These trainers are like walking on…
These trainers are like walking on clouds so glad I bought them
May 27, 2025
Reply from Walk London
Hi Wilma,
Thank you for your kind comments, we are so happy that the shoes have met your satisfaction 😊 rest assured, this shall be passed on to our designer.
Reply from Walk London
Hi Ian,
Thank you for your lovely review, we are delighted you had an exceptional experience with our customer service team and product received 😊
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