I've previously bought this shoe in a lighter color and it was a great fit.... just snug enough to take suede stretch into consideration. But this time the shoes are uncomfortably tight and narrow. (E... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bologna men trainers. I love it. Excellent quality .Soft leather ! Absolutely high level of service. Order arrived in 3 working days there is option for next day delivery. No doubt for the number is... See more
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I recently bought a pair of shoes from Walk London, and I absolutely love them! The quality, comfort, and design are all amazing. Their customer service was also outstanding, quick, friendly, and ge... See more
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Got to say, for £25 (reduced from £85 in the Boxing Day Sale - now sold out) for a pair of the 'Sean Toe-Cap Boot' you can't really go wrong. These are my second pair of boots (previous are the Sean... See more
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Company details
About Walk London
Written by the company
The first steps of the WALK journey began in the shadows of London’s iconic Putney bridge. Now, with 10 years and two generations of family footwear knowledge behind us, our passion for creating the best possible footwear has never been stronger.
Delivering seasonal collections of loafers, boots, shoes, sneakers and more, the teams passion for high-quality footwear and design is prevalent. You can browse the brand's men's and women's collections online at or via a select list of retailers including ASOS, Office Shoes and Zalando.
Contact info
Devonshire Business Centre, Devonshire House, Aviary Court, Wade Road, Basingstoke, RG24 8PE, Basingstoke, United Kingdom
- 01256 898690
- info@walklondonshoes.co.uk
- walklondonshoes.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loyalty
Loyalty
I am a loyal customer, and Walk London gives back Loyalty, delivering quality and care.
Thank you
November 3, 2025
Reply from Walk London
HI Jefferson,
Thank you for taking the time to leave your wonderful feedback, we are delighted that you are a loyal customer to our small family-run brand as this truly means a lot to us ☺️
Quality shoes at a great price!
October 31, 2025
Reply from Walk London
Hi Ashwin,
Thank you for leaving us your review, we are pleased to read that the shoes have met your expectations ☺️
Great quality and value
Great quality and value
Very pleased with my 2 new pairs of boots!
Will buy again
October 31, 2025
Reply from Walk London
Hi Barry,
Thank you for your kind feedback, we are glad you have been satisfied with both of your recent purchases with us and look forward to seeing you place future orders with us as a loyal customer to our brand 😊
Great quality trainers
Great quality trainers, I would say slight large fitting, but really well put together.
I am usually an 8.5 or a 9 in most other brands but I had to return a size 9 order and replace with a size 8.
Will definitely buy again !!
October 31, 2025
Unprompted review
Reply from Walk London
Hi Jimmy,
Thank you for taking the time to write your review, we are grateful to read that you have been happy with your recent purchase.
Rest assured that your comment regarding the product fit has been passed over to our designer for further consideration ☺️
Most comfortable shoes
Firstly, the shoes arrived within 48 hours, which was very swift.
Secondly, these are probably the most comfortable shoes I've ever worn.
And lastly, I managed to bag a 20% discount on them, so I was super pleased.
October 30, 2025
Reply from Walk London
Hi Jeremy,
Thank you so much for such as positive review, we are excited to read that your shoes arrived swiftly via the courier and has exceeded your expectations.
We hope to see you place further orders with us soon 😊
my family have been wearing Walk London…
my family have been wearing Walk London for years for stylish, elegance and beautiful design.
October 27, 2025
Reply from Walk London
Hi Augustine,
Thank you for your kind feedback, so happy to hear your family love our shoes as loyal customers to our brand, we truly appreciate this 😊
Great quality shoes at a great price
Great quality shoes at a great price. Really helpful customer services department
October 22, 2025
Unprompted review
Reply from Walk London
Good Morning,
Thank you so much for your kind feedback, so happy that you love your new shoes and that our customer service team have delivered a great experience for you as this is a top priority for us ☺️
Excellent quality and amazing customer service!
I recently bought a pair of shoes from Walk London, and I absolutely love them! The quality, comfort, and design are all amazing. Their customer service was also outstanding, quick, friendly, and genuinely helpful. It’s clear they really care about their customers.
I’ll definitely be shopping here again, highly recommend!
October 21, 2025
Unprompted review
Reply from Walk London
Hi Jur,
Thank you so much for such a kind review based on your experience with our products and customer service team.
It is our top priority to ensure all our customers are made to feel valued and satisfied with their shopping journey.
As a small family-run brand this is something we pride ourselves on being able to offer.
We are delighted to read that you shall be a returning and loyal customer and truly appreciate the support ☺️
Exceptionally quick service
Exceptionally quick service. Both my sons now buy from you.
October 6, 2025
Reply from Walk London
Hi Kate,
Thank you for your positive feedback, so happy the pair arrived swiftly with the service and that your sons are loving our products too 😊
Reply from Walk London
Hi Richmond,
Thank you, we are so happy to read your review.
Our content creator works endlessly to ensure all imagery displayed on our website is a true reflection of the products we sell, glad to hear this has met your expectations ☺️
Very happy with my shoes such great…
Very happy with my shoes such great quality and really good service came the next day great price would highly recommend walk London to everyone a pleasure to deal with thank you to everyone at this company
October 7, 2025
Reply from Walk London
Hi Adib,
Thank you for leaving us your kind comments regarding your overall experience with our brand.
We are delighted to read that you have had an exceptional experience with our customer service team and delivery service too as this is very important to us 😊
Good service
Good service
Easy and quick exchange of Sean Low Hiking Boot
Very nicely designed too
October 7, 2025
Reply from Walk London
Hi Matthew,
Thank you for taking the time to leave us your review, we are grateful to receive this positive feedback.
We hope to see you shop with us again soon ☺️
Reply from Walk London
Hi Piyush,
Thank you for the wonderful review, we appreciate your feedback and glad the item arrived to you swiftly too 😊
Walk London provided exceptional…
Walk London provided exceptional customer service by kindly accepting my return well beyond the standard period, offering a colour swap as a goodwill gesture, and replacing a faulty pair without hesitation.
Their warmth, flexibility, and genuine care turned a disappointing experience into a lasting positive impression.
October 7, 2025
Reply from Walk London
Morning Charles,
Thank you for your wonderful review! we are so happy that you had an exceptional and first class experience with our customer service team.
Customer satisfaction is always at the forefront of what we strive for so glad this has paid off 😊
Boot review.
Really happy with my purchase. Delivered in good time and what I was expecting.
Thank you.
October 6, 2025
Reply from Walk London
Hi Martin,
Thank you so much, we are delighted to read that the pair received has fully met your expectations and arrived in a swift manner with the courier service which is something which we always hope to be achieved 😊
Well made.as them leather.
Well made.as them leather. Need to be walk in before long walk.
October 6, 2025
Reply from Walk London
Hi Keith,
Thank you so much for your positive review, we are grateful to read that the pair have met your expectations so far 😊
Reply from Walk London
Hi Alin,
Thank you for leaving us your kind comments, this really is appreciated and we hope to see you shop with us again soon ☺️
I’m very happy ❤️
October 6, 2025
Reply from Walk London
Hi Mohamed,
Thank you so much, we are so glad you have had a positive experience with our brand 😊
Boss Khan rev
Very nice and high quality shoes and other quality products. Competitive prices and good offer on as well. Very fast delivery service and easy returns as well. Highly recommended.
October 6, 2025
Reply from Walk London
Good Morning,
Thank you so much for taking the time to leave your kind feedback, this is truly appreciated by the WALK London team and we hope you will continue to make future orders with us as a loyal customer to our brand ☺️
The customer service is amazing and the…
The customer service is amazing and the shoes are beautiful. It's one of my best buys. Even though royal mail returned my order, they made sure it got back to me ASAP. And Francesca was so pleasant, regardless of how impatient I was.
September 30, 2025
Unprompted review
Reply from Walk London
Hi Alpha,
Thank you so much for the positive feedback regarding your experience with customer service. We are so happy to read that the product met your expectations and a resolution was made to ensure the parcel arrived to you ☺️
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