Wallace Gas & Heating Reviews 34

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and reliable, often highlighting their expertise and helpfulness in diagnosing and resolving issues efficiently. The service provided is frequently described as excellent, with many appreciating the clear communication, prompt responses, and the overall quality of the work performed. Reviewers also value the company's punctuality and tidiness, noting that appointments are kept on time and the work environment is left clean.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting professionalism,... See more

Staff

People report positive experiences with staff, consistently describing them as reliable, trustworthy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David at Wallace Gas & Heating is superb. I’ve used his services for numerous years and will continue to do so for many years to come. He’s very friendly and professional, keeps the environment very c... See more

Rated 5 out of 5 stars

David does our annual boiler service and gas safety check every year and is always friendly and professional and provides the formal safety certificates once done. The communication is good with annua... See more

Rated 5 out of 5 stars

David was really quick to respond to our initial query and was able to visit our property at short notice. He swiftly identified the cause of the issue and was able to fix this in good time. Knowledge... See more

Rated 5 out of 5 stars

David has done our boiler service since we moved to our flat. He's always been very professional and we will continue to trust him for future services and maintenance we'll need in the future.


Company details

  1. Heating Contractor

Written by the company

Wallace Gas & Heating provides fast response boiler repair and servicing company. We are based in Flackwell Heath and serve all the surrounding areas. With over 20 years experience in the industry we are highly capable when it comes to bringing the best possible outcomes for customers. We pride ourselves on fast and accurate solutions to any problems you have with the heating and hot water in your home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding Service

David was prompt, polite and solved a heating problem that had been outstanding for years.
All is now great and I would highly recommend David and will definitely be using his services in the future.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

6-star customer service!

David at Wallace Gas & Heating is superb. I’ve used his services for numerous years and will continue to do so for many years to come. He’s very friendly and professional, keeps the environment very clean and is very respectful. He always explains everything clearly to me and is very good with his communication - from booking, to actually carrying out the service, to afterwards. Excellent in every way, thank you!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience, everything was laid out simply and explained and costs were clearly outlined as well as alternative providers - highly recommend.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! We had an emergency issue with our hot water, and he responded incredibly quickly. He arrived promptly, diagnosed the problem straight away, and fixed the boiler efficiently and professionally. He also carried out a full boiler service, which gave us great peace of mind.

Very knowledgeable, reliable, and courteous throughout. He explained everything clearly and made sure everything was working perfectly before leaving. We’re extremely grateful for the fast response and high-quality work. Highly recommend!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Boiler controller replacement

David replaced our boiler controller, programmed it and checked the system functioned correctly before leaving. A very confident guy and just the right kind of qualified person we needed for this type of work.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Boiler repair

David kept me updated on his arrival time, carefully explained what the problem might be and what it would cost. Collected and fitted the part. Job done. We have booked David to do another job for us.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great help

Prompt, helpful and sorted several boiler problems in one trip. Would definitely use again.

February 20, 2026
Unprompted review

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