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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website and app for being easy to navigate and use, providing valuable and timely information about their credit. Many users appreciate the detailed explanations and suggestions for improving credit scores, highlighting the service as an excellent tool for financial planning and staying informed about credit reports. The customer service is also frequently commended for its helpfulness and continuous updates. However, some customers reported issues with account access, specifically being blocked due to "suspicious IP" addresses, particularly when traveling internationally. A few users also expressed frustration with the difficulty of withdrawing from the service and mentioned receiving notifications at inconvenient times.

What people talk about most

Website

Users describe positive interactions with the website, finding it trustworthy, easy to navigate, and very... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and navigation of the app.... See more

Application

Reviewers highlight positive aspects of the app, praising its ease of use and comprehensive features for... See more

Service

People report positive experiences with service. Customers appreciate the great and high-quality services,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers appreciate the helpful advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been with WalletHub for about 10 years, if not longer. Always great service! Never had one complaint, concern or issue. Always quick to provide notice to changes on my credit report, tracks all... See more

Company replied

Rated 5 out of 5 stars

I've depended on Wallet Hub for the past 5-6 years for any of my credit needs. From receiving an updated & accurate credit score to keeping you notified about changes to your credit, hands down Wallet... See more

Rated 5 out of 5 stars

This is by far the best way to stay informed of your credit reports with the easiest of ways possible. Simple design without complications and direct notifications that are clear and straight forward... See more

Rated 5 out of 5 stars

I like Wallet Hub because it keeps me updated on my credit score and notifies me with alerts about my credit report. Wallet Hub goes thru each item and allows me to agree or dispute each item. It's ea... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The BEST BY FAR!

This is by far the best way to stay informed of your credit reports with the easiest of ways possible. Simple design without complications and direct notifications that are clear and straight forward and to the point that matters. You cannot miss the opportunity to use this app and site for up to date info that should matter in all your life’s financial planning!

August 15, 2025
Unprompted review
Rated 4 out of 5 stars

For years I have been using WalletHub

For years I have been using WalletHub. It's free and a great forecast as to what's to come, how bad it was and where I am financially at the moment.

August 10, 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thank you for your review, Matthew! Is there something that we could do to earn a 5-star rating? If you have any suggestions on how WalletHub could improve and enhance your user experience, please don't hesitate to share them with the WalletHub Help team at help@wallethub.com.

Rated 5 out of 5 stars

Awesome

Very helpful in explaining how credit is established and how to maintain a good credit score. And absolutely free as advertised. No hidden costs or charges

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Wallet hub wont unlock account without…

Wallet hub wont unlock account without my personal IP address. Its puts me at risk and they provide no guarantee they will take responsibility if they have a data breach (which even the credit bureaus companies are getting hacked, its stands to reason Wallet hub will be hacked too eventually) that they will pay for any and all related costs I incur with such data breach. They also wont delete my account. I'm getting an attorney. stay away from this shady company.

July 18, 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Hi Katie! We understand your concerns regarding privacy, data security, and account access, and we’re sorry to hear about your frustration. At WalletHub, protecting users’ information is a top priority. While no system is immune to cyber threats, WalletHub uses bank-level encryption and industry-standard security protocols to safeguard user data. Security systems are regularly reviewed and updated to address evolving threats. If you're concerned about the safety of your information, you can upgrade to a Premium plan, which includes Identity Theft Restoration, $1 Million Identity Theft Insurance, Dark Web Monitoring, and more. Regarding your IP address being blocked, please note that the WalletHub Help team cannot investigate or unblock it without knowing your specific IP, as the system doesn’t associate blocked IPs with specific users. You may also have multiple IP addresses depending on the device and/or location used to access your WalletHub account. If you’d like the Help team to look into this, please send your current IP address to help@wallethub.com. As for deleting your account, WalletHub fully honors such requests once it is verified that the request originates from the rightful account owner—either via the “Your Privacy Choices” page or by providing your Unique ID (at the bottom of the Settings page). The Help team has also received your email and will continue assisting you directly to ensure this is handled properly and securely.

Rated 5 out of 5 stars

WalletHub always shows me accurate…

WalletHub always shows me accurate information, hits me with alerts before anyone else and doesn't try to cram a premium plan down my throat while I cant afford the extras. I feel that I can trust WalletHub.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Services

WalletHub provides amazing review and detailed explanations on credit report and services they provide. It definitely proves that when you get alert notifications when your credit scores/report gets checked out.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

The alerts

The alerts, the tools have been supportive as I learn more about credit utilization, the benefits, and the opportunities afforded by this tool we call credit. I especially feel good when I get good news, thank you WalletHub!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Trusted team

It’s like this team do the right job , no fake informations, no scam , trusted people helping well with building advice , thanks buddy

July 13, 2025
Unprompted review

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