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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website and app for being easy to navigate and use, providing valuable and timely information about their credit. Many users appreciate the detailed explanations and suggestions for improving credit scores, highlighting the service as an excellent tool for financial planning and staying informed about credit reports. The customer service is also frequently commended for its helpfulness and continuous updates. However, some customers reported issues with account access, specifically being blocked due to "suspicious IP" addresses, particularly when traveling internationally. A few users also expressed frustration with the difficulty of withdrawing from the service and mentioned receiving notifications at inconvenient times.

What people talk about most

Website

Users describe positive interactions with the website, finding it trustworthy, easy to navigate, and very... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and navigation of the app.... See more

Application

Reviewers highlight positive aspects of the app, praising its ease of use and comprehensive features for... See more

Service

People report positive experiences with service. Customers appreciate the great and high-quality services,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers appreciate the helpful advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been with WalletHub for about 10 years, if not longer. Always great service! Never had one complaint, concern or issue. Always quick to provide notice to changes on my credit report, tracks all... See more

Company replied

Rated 5 out of 5 stars

I've depended on Wallet Hub for the past 5-6 years for any of my credit needs. From receiving an updated & accurate credit score to keeping you notified about changes to your credit, hands down Wallet... See more

Rated 5 out of 5 stars

This is by far the best way to stay informed of your credit reports with the easiest of ways possible. Simple design without complications and direct notifications that are clear and straight forward... See more

Rated 5 out of 5 stars

I like Wallet Hub because it keeps me updated on my credit score and notifies me with alerts about my credit report. Wallet Hub goes thru each item and allows me to agree or dispute each item. It's ea... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

wallet Hub excellent services for…

wallet Hub excellent services for credit report and score finance help and other offers i give wallet hub 5 stars for they great service and their alerts is excellent too . You get lots of information that is very helpful thank you Moore

July 10, 2025
Unprompted review
Rated 4 out of 5 stars

Very helpful.

June 20, 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thank you for your review, Sandra! Is there something that we could do to earn a 5-star rating? If you have any suggestions on how WalletHub could improve and enhance your user experience, please don't hesitate to share them with the WalletHub Help team at help@wallethub.com.

Rated 4 out of 5 stars

Love this app

Love this app. The website is great too. Very informative and easy to navigate. Thanks wallethub!

June 16, 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thank you for your review, Christine! Is there something that we could do to earn a 5-star rating? If you have any suggestions on how WalletHub could improve and enhance your user experience, please don't hesitate to share them with the WalletHub Help team at help@wallethub.com.

Rated 5 out of 5 stars

The accuracy is on point

The accuracy, they are forever on point, I like how they compare my score to a suitable credit or debit card, this is just a great site to get your score together.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Everything at a glance

I just needed a way to see my finances “at a glance” and WalletHub has helped tremendously. As a senior, having everything accessible without having to search for it is such a great resource. Well done, WalletHub!

June 11, 2025
Unprompted review
Rated 4 out of 5 stars

Great help!

Been helping me keep up with my credit score for years now... lets me know what to work on to raise my levels...GREAT!

June 6, 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thank you for your review, Danilo! Is there something that we could do to earn a 5-star rating? If you have any suggestions on how WalletHub could improve and enhance your user experience, please don't hesitate to share them with the WalletHub Help team at help@wallethub.com.

Rated 1 out of 5 stars

They allow predatory card companies to advertise on their "trusted" site

Their credit card "offers" they advertise are nothing short of predatory. Sure, you get interest free for a year or more. That's the card company hoping you'll accrue a balance. Once that trial period is over, most of if not all of the cards on Wallet Hubs site will hit you with 25%+ APR. Why a supposed financial advisor site would ever advertise such horrible deals is beyond me. Do your research and read the fine print!

May 6, 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Hi Adam! WalletHub is not a financial advisor, but rather a platform designed to empower consumers with tools, data, and content to help them make more informed financial decisions. While WalletHub does feature offers from paying advertisers, the editorial content—including reviews and recommendations—is created independently and is not influenced by advertisers. The editorial team follows a strict policy to ensure objectivity and transparency. WalletHub strives to list as many offers as possible to help users compare a wide range of financial products. That said, every offer has its pros and cons depending on your financial goals. For example, some credit cards offer promotional 0% APRs followed by standard rates. That’s why it's always recommended to verify all terms and conditions with the offering institution before submitting an application. Ultimately, choosing a credit product is a personal decision, and what may be right for one person might not be ideal for another.

Rated 4 out of 5 stars

I am happy for the daily reminders and…

I am happy for the daily reminders and resources provided in reference to my credit.

May 11, 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thank you for your review, Cassandra! Is there something that we could do to earn a 5-star rating? If you have any suggestions on how WalletHub could improve and enhance your user experience, please don't hesitate to share them with the WalletHub Help team at help@wallethub.com.

Rated 5 out of 5 stars

I loveeeeee wallet hub

I loveeeeee wallet hub! They are the BEST when it comes to reminding you of your daily tasks to help increase your credit score!!!

May 12, 2025
Unprompted review

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