Walls and Floors Reviews 

45,769
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,299 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, helpful support staff, and the wonderful quality of the products received for various home renovation projects. People also mention that browsing and ordering items online is remarkably simple, samples arrive very quickly, and the panels or tiles look fantastic once fully installed. However, some customers also noted occasional issues with damaged or poorly protected items arriving upon delivery. A few reviewers experienced broken tiles, shade mismatches, or chipping inside the boxes, which caused unexpected delays and frustration during their home updates.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great quality and lovely... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt timescales and helpful drivers. Many... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with solid panels, beautiful tiles,... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time we've ordered tiles from Walls and Floors, local to us, prices are very competitive. Showroom staff are helpful. Online ordering simple, shows how many they have in stock, excellent updat... See more

Rated 5 out of 5 stars

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more

Rated 5 out of 5 stars

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more

Rated 5 out of 5 stars

We looked at various companies for composite fencing and Walls and Floors was by far the best quality. We liked the interlocking design and the two sided design. Installation was a doddle and the fini... See more


Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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4.8

All reviews

(45,769)

2,257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Composite fencing

Bought composite fencing panels to fit existing concrete posts.
Really impressed with the finished result, have had lots of compliments from neighbours and visitors.
Easy online ordering, competitive pricing and quick delivery. No issues so would recommend Walls & Floors to family and friends if looking to upgrade their fencing

August 7, 2026
Rated 5 out of 5 stars

Maryam provided excellent customer…

Maryam provided excellent customer service throughout what became a fairly complicated issue with my acoustic wall panel order.

The original panels I received were noticeably different in finish from the sample I had ordered, and this caused delays and inconvenience as I had already arranged for the installation work to be carried out. Maryam was consistently helpful, polite and responsive throughout the process. She took the time to check the batches with the relevant team, arranged collection of the original panels, sent me a fresh sample from the current Smoked Oak batch, and then organised the replacement panels once I confirmed I was happy with the finish.

Unfortunately, a few of the replacement panels arrived with scratches/chipped damage, but again Maryam dealt with this quickly and arranged further replacements from the same batch, which arrived in perfect condition.

What impressed me most was the way she continued to take ownership of the issue until it was fully resolved rather than passing me around or making the process unnecessarily difficult.

Issues with orders can happen, but good customer service is about how those issues are dealt with, and Maryam handled everything professionally from start to finish. Very grateful for her help and would definitely recommend her customer service , oh and the panels are great 😊

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

Always find Walls and Floors Great Company ordered from them for a good few years now and also recommended to family members too. Great Quality value for money and prompt efficient service .

August 13, 2026
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, great price and the panels were delivered on time and packaged very well. The panels are good quality and look brilliant.

August 6, 2026
Rated 5 out of 5 stars

Such lovely quality tiles

Such lovely quality tiles. They were so easy to work with and arrived so quickly. The delivery cost were so much less than at other suppliers. Would highly recommend.

August 13, 2026
Rated 3 out of 5 stars

The panels are stunning but some damaged

The panels are stunning but if 10 panels we've opened 4 so far and there seems to be chips or amight damage on them. It's not a cheap product so I'm a bit disappointed given it's packaged so well.

August 6, 2026
Walls and Floors logo

Reply from Walls and Floors

Good afternoon, Lorraine,

Thank you for taking the time to leave your feedback and for taking my call.

We’re also happy to arrange replacements for any items that may have been damaged in transit. I’m glad we were able to resolve this for you today and reach a satisfactory outcome.

Should you need anything in the future, please do not hesitate to reach out.

Kind regards,
Felistas | Customer Service Advisor

Rated 5 out of 5 stars

Excellent

Excellent service from walls and floor I love that you can always get samples of there products it really helps when choosing the textile and colour when you have a projet in mind

August 11, 2026
Rated 5 out of 5 stars

Very prompt service and delivery…

Very prompt service and delivery ,product came stacked and wrapped on a pallet , I was one tile short when I checked qty but the company soon corrected this and sent a tile out , so all things considered I’m very pleased with my product and the company who supplied me

August 11, 2026
Rated 5 out of 5 stars

Kitchen floor

Tiles etc. delivered on time. Very easy to work with and, most importantly, my wife is very impressed with the finish.
Delivery driver was very helpful and put the pallet exactly where it was required.

August 10, 2026

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