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Walls and Floors Reviews 

45,641
•
TrustScore 5 out of 5

4.8

Bathroom Remodeler
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Review summary

Created with AI, based on recent reviews

Evaluating 2,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, finding items fantastic and well-made. Efficient and fast delivery, often arriving on time with helpful drivers and clear tracking, is frequently highlighted. Reviewers also appreciate the professional and supportive customer service, noting staff helpfulness and an easy ordering process. However, some customers noted issues with damaged items upon arrival and found certain products of poor quality, citing cutting difficulties or cracking. Additionally, some mentioned unexpected or high delivery charges, and a few experienced delayed deliveries or missing items.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight and satisfaction... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency,... See more

Quality

Customers consistently note positive experiences with quality, often praising the beautiful and superb... See more

Order

Reviewers highlight positive aspects of order, with many expressing delight and satisfaction with the... See more

Service

Consumers find service to be positive, with many reviewers highlighting the ease of ordering, quick dispatch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had a lot of issues with other companies that provide porcelain tiles. At some mainstream retailers, the norm is damaged items, missing items, and poor quality. I'm absolutely delighted that I'... See more

Rated 5 out of 5 stars

They answer the phone when you call and they delivered exactly what we ordered at the right time. The SPC Trepanel panels look great (Blue Dramatic Marble). We really cannot fault them, whereas we hav... See more

Rated 5 out of 5 stars

The delivery was prompt, professional and on time. The delivery guy was very helpful and polite. The only issue was the requirement to photograph evidence of breakages prior to removal off the palet... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more

Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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Asks customers to review

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4.8

All reviews

(45,641)

2,385 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant service

Brilliant service. The guy on the phone was super helpful, helped me choose the right acoustic flex panelling from my van. Arrived promptly and the driver was very polite. My van outfitters were so impressed with the product they will be using it for all their builds in future. Top service.

June 29, 2026
Rated 5 out of 5 stars

This is the second order I've placed…

This is the second order I've placed with this Walls and Floors and the service was just as good. They are very helpful, very efficient and very professional. The goods were delivered on time and on an agreed date - I wouldn't hesitate to use them again and would recommend them to anybody.

July 2, 2026
Rated 1 out of 5 stars

This company has still not gave my…

This company has still not gave my refund back. It’s been nearly a whole month. Do not use this company. They are a scam. They do not respond back to you and do not give you refunds after taking the goods.

June 29, 2026
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Reply from Walls and Floors

Good afternoon Maya,

Thank you for taking the time to leave a review.

I have attempted to call you to discuss this but I was unable to reach you.

I have taken a look into this for you and I am only able to locate 1 order with us recently and no return was raised against this order. The only communications I can locate are with myself and these are in regards to a quotation.

I have reached out via email and I hope to hear from you soon.

Kind regards,
Lucy | Customer Service Advisor

Rated 5 out of 5 stars

Fantastic price

Fantastic price , reasonable delivery charge , great delivery service with notification of delivery time ,and most importantly superb floor tiles beautiful packed with no damage 👏 👌

June 26, 2026
Rated 5 out of 5 stars

Great Service

Ordered some panels but we did have a slight issue with a couple of them. We made contact and they were really helpful with resolving the situation and corrected it quickly. Warden who dealt with us was quick to respond and very helpful. Will definitely use again.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks

Thanks , the ordering was not straight forward with a complicated delivery, but everything went smoothly , I will use you again if I have any further projects. 👍🏻thanks.

July 2, 2026

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