Walls and Floors Reviews 

45,727
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting how wonderfully easy the wooden panels and floor tiles are to install and how stunning they look in their homes. Furthermore, people deeply appreciate the fast and reliable delivery service, noting that online orders often arrive promptly and are securely packaged. Some reviewers were not happy with occasional delivery damages, mentioning that a few items arrived chipped, broken, or suffering from inadequate packaging protection. A few other consumers also noted that certain surface materials felt quite thin or showed minor defects upon close inspection.

What people talk about most

Product

People report positive experiences with product quality, noting that items like tiles and wall panels look... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, frequently praising the fast shipping times,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials and beautiful... See more

Order

Customers had positive experiences with order, highlighting that finding relevant products and placing an... See more

Service

Users describe positive interactions with service, highlighting fast and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more

Rated 5 out of 5 stars

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more

Rated 5 out of 5 stars

We looked at various companies for composite fencing and Walls and Floors was by far the best quality. We liked the interlocking design and the two sided design. Installation was a doddle and the fini... See more


Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(45,727)

2,211 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would definitely recommend

Walls and floors have a good variety and colours. I got 5 samples that I thought will suit my entrance.
Good quality and nice colours. Then I bought the light oak variable width one. It turned out fantastic. Everyone who steps in the hallway loves it.
Website is very easy. Delivery on time.
I wish I could add a photo.

July 9, 2026
Rated 5 out of 5 stars

Second time we've ordered tiles from…

Second time we've ordered tiles from Walls and Floors, local to us, prices are very competitive. Showroom staff are helpful. Online ordering simple, shows how many they have in stock, excellent updates and tracking. No problems both times with the tiles, all in perfect condition, very helpful delivery man. We needed an additional 4 tiles, later on, so phoned them for this small order to collect next day. Again no complaints, very helpful and efficient, showroom telephoned to advise tiles were available for collection at 3pm, as stated. Would definitely recommend them.

July 28, 2026
Rated 5 out of 5 stars

Amazing

Amazing, Panels are solid quality, one did arive damaged in shippinga nd they replaced it immediately. Maryam was a pleasure to speak to and sorted the issue near enough to instantly! Will absolutely use again!

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing delivery experience

Very disappointing delivery experience

Unfortunately, I won't be buying from Walls and Floors again.

There was no clear warning when I ordered that this would be a kerbside-only delivery. When the tiles arrived, the driver refused to help move them and was prepared to leave the entire heavy pallet, complete with the tiles, at the kerbside for me to deal with. He even started looking at his phone!

For a company selling extremely heavy products such as tiles to domestic customers, this is simply not good enough. If a delivery is going to be left at the kerb and the customer is expected to move everything themselves and deal with the pallet afterwards, this needs to be made very obvious before payment, not discovered when the delivery arrives.

I was left in an incredibly difficult position trying to work out how I was supposed to move such a heavy delivery.

A really stressful and disappointing experience. I won't be purchasing from Walls and Floors again and, based on my experience, I couldn't recommend them.

August 19, 2026
Unprompted review
Walls and Floors logo

Reply from Walls and Floors

Good afternoon Nurinder,

Thank you for taking the time to leave a review and I am sorry to hear that you feel that the delivery service was not communicated.

I have looked into this for you and would like to clarify that the kerbside delivery service was communicated before delivery. The checkout screen stated “Kerb Side Delivery”, this was confirmed in your order confirmation, and the courier also emailed you the day before delivery advising that, for safety and insurance reasons, the goods would be delivered kerbside on a pallet and could not be moved into the property.

Your order weighed over 300kg and was therefore delivered on a pallet by a specialist courier. The service provided was in accordance with the delivery method stated and the information provided before delivery.

Please do not hesitate to reach out should you need any further help.

Kind regards,
Lucy | Customer Service Advisor

Rated 5 out of 5 stars

Ordered my living room panels which are…

Ordered my living room panels which are excellent quality I reordered some samples for feature wall in bedroom again excellent but not buying yet just need ideas for colour but will use again and recommend Walls and Floors for quality reasonable prices and good delivery service happy customer 😊

August 3, 2026
Rated 5 out of 5 stars

Excellent Service overall.

On time delivery, excellent service. We had to return some extra slabs and they accepted the return and refunded money on time. I will highly recommend it.

July 22, 2026
Rated 5 out of 5 stars

Excellent service

Fast service and delivery.
Helpful staff on telephone.
One tile was slightly damaged on pallet, this was replaced within 24 hours without any problem.
Well done, excellent service.

July 30, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look