Walls and Floors Reviews 

45,647
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, finding items fantastic and well-made. Efficient and fast delivery, often arriving on time with helpful drivers and clear tracking, is frequently highlighted. Reviewers also appreciate the professional and supportive customer service, noting staff helpfulness and an easy ordering process. However, some customers noted issues with damaged items upon arrival and found certain products of poor quality, citing cutting difficulties or cracking. Additionally, some mentioned unexpected or high delivery charges, and a few experienced delayed deliveries or missing items.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight and satisfaction... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency,... See more

Quality

Customers consistently note positive experiences with quality, often praising the beautiful and superb... See more

Order

Reviewers highlight positive aspects of order, with many expressing delight and satisfaction with the... See more

Service

Consumers find service to be positive, with many reviewers highlighting the ease of ordering, quick dispatch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had a lot of issues with other companies that provide porcelain tiles. At some mainstream retailers, the norm is damaged items, missing items, and poor quality. I'm absolutely delighted that I'... See more

Rated 5 out of 5 stars

They answer the phone when you call and they delivered exactly what we ordered at the right time. The SPC Trepanel panels look great (Blue Dramatic Marble). We really cannot fault them, whereas we hav... See more

Rated 5 out of 5 stars

The delivery was prompt, professional and on time. The delivery guy was very helpful and polite. The only issue was the requirement to photograph evidence of breakages prior to removal off the palet... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more


Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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Asks customers to review

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4.8

All reviews

(45,647)

2,396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good service

Really good price. Person on the phone was excellent and extremely helpful.
Delivered on time and well protected.
Only halfway through the job at the moment but no issues.
Highly recommended.

June 5, 2026
Rated 5 out of 5 stars

Excellent cladding service from start…

Fantastic cladding shop with a great range of products at competitive prices. The staff were friendly, knowledgeable, and helped me choose the right materials for my project. The quality of the cladding was excellent, delivery was prompt, and friendly.

June 5, 2026
Rated 1 out of 5 stars

The tiles were literally useless

The tiles were literally useless. Had to bin it. I ordered the same tiles in the past but the manufacturer was obviously not the same!

June 5, 2026
Walls and Floors logo

Reply from Walls and Floors

Good Morning, Mario

Thank you for taking the time to leave a review.

We're sorry to hear the tiles didn't meet your expectations. We appreciate you bringing this to our attention and we will investigate the issue reported with the tiles you purchased. We are always happy to help with any issues you face if you let us know in future.

Kind Regards
Walls and Floors

Rated 3 out of 5 stars

I chose a specific delivery date due to…

I chose a specific delivery date due to my work schedule. Unfortunately, the shipment arrived on a different date, and I had to take an extra day off. The panels are 5 stars. Unfortunately, the delivery was rated 1 star.

May 29, 2026
Walls and Floors logo

Reply from Walls and Floors

Good morning,

Thank you for taking the time to leave a review.

I'm sorry to hear that your delivery arrived later than expected. However, I am glad to hear that you are happy with your panels.

Please accept my apologies and please do not hesitate to reach out if there is anything further I can assist with.

Kind regards,
Lucy | Customer Service Advisor

Rated 5 out of 5 stars

Plenty of tile choice online

Plenty of tile choice online.
2x tiles arrived broken, but another 2x were sent out to me the same day. Good customer service. We had to order other floor tiles to compensate for high delivery charge of £70!

June 4, 2026
Rated 5 out of 5 stars

Maryam in customer service, has been so much help to our small business

We are a small business servicing other small businesses and end users and when I have had queries about products or customer queries to resolve, Maryam has been at the end of the email to help me to quickly obtain a solution so that I can move forward. In addition, when I have had to change delivery/dispatch dates, Maryam has been there to help - thank you for making my work easier. In addition, the products have been really great quality and the delivery service has always been great, sending 2 people and putting the panels into our office or our customers homes safely, without us having to handle them.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all rounder service!

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten.
Their service from start to finish was great - sample tile available at good price. Swift delivery once ordered within 2 days, updates what day delivery would be made, approximate time within a 2 hour period the night before, and text advising a more definite time on the day - with tracking available so you could see exactly where the lorry was. Well packaged and no broken tiles.
Couldn't fault the service. Excellent!

June 3, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Polite and friendly . Tiles arrived next day but curtious delivery driver who was also friendly and helpful with placing tiles in space requested . Will definitely be using your company again . Thankyou to the team

June 1, 2026
Rated 5 out of 5 stars

Great Service

Quick delivery as promised.
Super service when I needed to top up my order due to under estimating. Customer Service gave the same great discount as on the original order - They did not need to do that!

May 26, 2026

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