Walls and Floors Reviews 

45,646
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, finding items fantastic and well-made. Efficient and fast delivery, often arriving on time with helpful drivers and clear tracking, is frequently highlighted. Reviewers also appreciate the professional and supportive customer service, noting staff helpfulness and an easy ordering process. However, some customers noted issues with damaged items upon arrival and found certain products of poor quality, citing cutting difficulties or cracking. Additionally, some mentioned unexpected or high delivery charges, and a few experienced delayed deliveries or missing items.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight and satisfaction... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency,... See more

Quality

Customers consistently note positive experiences with quality, often praising the beautiful and superb... See more

Order

Reviewers highlight positive aspects of order, with many expressing delight and satisfaction with the... See more

Service

Consumers find service to be positive, with many reviewers highlighting the ease of ordering, quick dispatch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had a lot of issues with other companies that provide porcelain tiles. At some mainstream retailers, the norm is damaged items, missing items, and poor quality. I'm absolutely delighted that I'... See more

Rated 5 out of 5 stars

They answer the phone when you call and they delivered exactly what we ordered at the right time. The SPC Trepanel panels look great (Blue Dramatic Marble). We really cannot fault them, whereas we hav... See more

Rated 5 out of 5 stars

The delivery was prompt, professional and on time. The delivery guy was very helpful and polite. The only issue was the requirement to photograph evidence of breakages prior to removal off the palet... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more


Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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4.8

All reviews

(45,646)

2,391 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FIVE STARS 🌟

Absolutely first rate service, ordered quickly on the website, great value for money. A delivery date was given at time of order, this can be changed by the purchaser if not convenient.
Delivery was spot on as advertised, delivery updates were provided. The delivery driver carried the panels down the drive for my wife. FIVE STARS!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

customer service done right

very fast delivery and professional service, walls and floors will be my first choice in Wall and Floors products in the UK, Maryam helped me through all questions regrading wall pannels and how they are installed,
very happy with the product provided and look forward to installing in my bathroom

June 4, 2026
Rated 5 out of 5 stars

Better than expected

Better than expected - love these tiles - managed to get while on offer do even better - fast delivery with great updates - packaged well and driver was helpful to get order to garage - happy customer couldn’t fault in anyway

June 15, 2026
Rated 4 out of 5 stars

Im giving four stars as the tiles are…

Im giving four stars as the tiles are perfect, the website seemed to crash sometimes when I was navigating around, when I tried to ring the customer service the lady was helpful but definitely didnt seem like she wanted to be there 😊 we all have off days! Other than that I got there in the end and im happy with the delivery etc and how my bathroom is looking so far!

June 8, 2026
Rated 5 out of 5 stars

Efficient service and timely delivery

Efficient service and timely delivery, very happy with the service provided, however the tiles themselves were a nightmare,
Meknes Maalem Decor Matt Pattern Tiles
Would not snap, had to grinder cut each tile, would not recommend this product to an enemy.
Not the supplier fault.

June 8, 2026
Rated 5 out of 5 stars

Perfect Colour, Premium Quality

We are absolutely delighted with these acoustic wall panels. We had been searching everywhere for this exact warm greige beige colour and simply couldn't find anything comparable. The quality of the panels is outstanding – they are beautifully finished, feel premium, and look even better in person than in the photos.

We would also like to give a special thank you to Josh from customer services. He was incredibly helpful, responsive, and professional throughout the whole process. His excellent support made the experience even better.

We highly recommend both the product and the company. We will certainly be purchasing again in the future

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

sample tile

I ordered just one sample tile came in a couple of days, good communication on when it would arrive. Unfortunately it wasn't the right colour but nothing wrong with the tile.

June 14, 2026

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