Walls and Floors Reviews 

45,646
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, finding items fantastic and well-made. Efficient and fast delivery, often arriving on time with helpful drivers and clear tracking, is frequently highlighted. Reviewers also appreciate the professional and supportive customer service, noting staff helpfulness and an easy ordering process. However, some customers noted issues with damaged items upon arrival and found certain products of poor quality, citing cutting difficulties or cracking. Additionally, some mentioned unexpected or high delivery charges, and a few experienced delayed deliveries or missing items.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight and satisfaction... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency,... See more

Quality

Customers consistently note positive experiences with quality, often praising the beautiful and superb... See more

Order

Reviewers highlight positive aspects of order, with many expressing delight and satisfaction with the... See more

Service

Consumers find service to be positive, with many reviewers highlighting the ease of ordering, quick dispatch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had a lot of issues with other companies that provide porcelain tiles. At some mainstream retailers, the norm is damaged items, missing items, and poor quality. I'm absolutely delighted that I'... See more

Rated 5 out of 5 stars

They answer the phone when you call and they delivered exactly what we ordered at the right time. The SPC Trepanel panels look great (Blue Dramatic Marble). We really cannot fault them, whereas we hav... See more

Rated 5 out of 5 stars

The delivery was prompt, professional and on time. The delivery guy was very helpful and polite. The only issue was the requirement to photograph evidence of breakages prior to removal off the palet... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more


Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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4.8

All reviews

(45,646)

2,391 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Tiles looked good but the match variety…

Tiles looked good but the match variety wasnt the best not bad could be better

July 29, 2025
Walls and Floors logo

Reply from Walls and Floors

Good Morning, Paul

Thank you for taking the time to leave us a review.

I am sorry to hear your tiles were not quite as expected. I have followed up via email for some further information.

Kind Regards
Walls and Floors

Rated 4 out of 5 stars

Very nice!

Very nice, well made wall panels which came well packed. They look very smart in my dining room. Courteous delivery men and good contact re. delivery dates and times, although my delivery was put back a day at short notice, which could have been inconvenient.

June 27, 2026
Rated 5 out of 5 stars

Very happy, would highly recommend

Ordered samples which came really quickly. Contact from company by email should we need any help in selecting our porcelain tiles. Ordered and they delivered the same week, great service and very happy with the tiles which look lovely and just as they were shown on the website. Would be happy to recommend

June 5, 2026
Rated 4 out of 5 stars

Tiles

All tiles in delivery were found to be broken.

Customer service team arranged prompt replacement a couple of days later

June 11, 2026
Rated 5 out of 5 stars

The stock shown was 658 terracotta…

The stock shown was 658 terracotta tiles. So we ordered the lot only to receive an email to the effect that the next shipmant was due in 3 weeks. We did not want that delay so I phoned and asked them to check actual stock. They confirmed after checking that they had enough stock to fulfill the order which then arrived a couple of days later. We have now finished laying them and the result is good. Job done!

June 4, 2026
Rated 5 out of 5 stars

Service as it should be…

They answer the phone when you call and they delivered exactly what we ordered at the right time. The SPC Trepanel panels look great (Blue Dramatic Marble). We really cannot fault them, whereas we have been let down badly by another company, had to cancel the order after 3 months and are now fighting to get our money back.

June 3, 2026

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