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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the superb murals and wallpapers that often exceed expectations and provide a "wow factor" to their spaces. Many consumers found the ordering process straightforward and appreciated the helpful information provided, along with the careful packaging of their items. The service received is frequently described as brilliant and fantastic, with staff being responsive and supportive. However, some customers were not happy with their experience, noting issues with product quality, such as pixelated images, even when paying for premium options. A few other people also felt that the customer service was unhelpful, with some mentioning that their concerns were not adequately addressed and they were asked to reorder rather than receiving assistance with existing issues.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its excellent quality and ease of... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of the wall murals and the... See more

Service

People report positive experiences with service. Customers consistently praise the company, describing it as... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend this company enough, seriously! I have now bought two sticky back murals for various rooms and easily put them up. The company go over and above with their customer service, it... See more

Rated 5 out of 5 stars

Wallsauce was great to work with. The mural arrived quickly. It was exactly as pictured. The installation instructions were easy to follow. Customer service emails were prompt. Overall great exp... See more

Rated 5 out of 5 stars

The website has a huge selection of products to choose from. Lots of information available regarding ordering and installing. We are absolutely delighted with our wall mural it has given our room the... See more

Rated 5 out of 5 stars

I ordered a football stadium mural for my boys wall and luckily enough I paid for the measure safe as I measured wrong. Such a quick response from wallsauce and a new mural was sent out prompt... See more


Company details

  1. Decoration and Interior Design Store
  2. Home Improvement Store
  3. Poster Store
  4. Wallpaper Store

Written by the company

Wallsauce.com delivers made-to-measure wallpaper murals to homes and businesses worldwide. Choose from a vast range of photo wallpapers and exclusive designer murals to transform your space. If you can't find what you're looking for, upload your own photo or artwork and turn it into custom wallpaper! Wallsauce.com cares about the environment. Its wall murals are printed on FSC-certified materials, using environmentally friendly inks, whilst the packaging is 100% recyclable. The team hopes that you love your wall mural, but in the unlikely event you are unsatisfied, Wallsauce.com offers a 100% quality guarantee.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

193 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Football stadium mural

I ordered a football stadium mural for my boys wall and luckily enough I paid for the measure safe as I measured wrong. Such a quick response from wallsauce and a new mural was sent out promptly.

When I say the quality of the mural is amazing that doesn’t do it justice, I ordered the premium mural and it’s stunning!!

Everyone has commented on my boys bedroom and my boys absolutely love it!!

Thank you wallsauce I’ll definitely be recommending you and will hopefully be back in the future to buy again

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Love my Cary Grant Wall Mural

I had wall space in my shop that I didn't know what to do with. I have always loved the old Hollywood actor Cary Grant, so I Googled Cary Grant wall mural, not expecting much to come up, but then I came across Wallsauce.com. It was easy to order, just take the measurements of the area you want your mural and order. Sooo easy. Quality excellent and sooooo easy to put up, even though this was an awkward space to cover. Love it so much I shed a small tear.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant product and amazing service

Brilliant product and amazing service. David was so helpful and took the time, a long time for me, to choose the right design that I wanted. David was so patient and gave great advice. This pattern has changed the room and was what I was looking for. Very quick delivery, excellent install instructions and just like wallpaper to hang. Well worth it and will definitely use again.Thank you so much.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and service

Wallsauce have been fantastic to deal with from start to finish. I was unsure about a couple of points before ordering and they replied with answers very quickly. They have a great range of products and the quality of the mural was superb. I'd have no hesitation in recommending them and will definitely buy again in the future.

May 29, 2025
Unprompted review
Rated 2 out of 5 stars

Pixelated low quality product

Received product which was pixelated (paid extra for premium quality) and not good enough quality to hang at eye sight level. Tried to return but they haven’t responded to email for returns (which is the only available route, with no standard returns procedure) Have tried 3 times and yet no response. A very expensive experiment.

May 14, 2025
Unprompted review
Wallsauce.com logo

Reply from Wallsauce.com

Hello Seya,

We are sorry to hear you feel this way regarding your mural, and our customer service.

After an extensive search we were unable to find any previous emails from yourself regarding a return. However, we have seen the contact you have made at the time of leaving this review and we are in the process of replying.

Please note, murals are to be viewed from a distance and not close up. All orders go through an extensive process to ensure artwork is not pixelated.

Please keep an eye out for our reply where we hope to help you.

Warm regards,
The Wallsauce Team.

Rated 5 out of 5 stars

Awesome results!

Quick delivery, perfectly packed and exactly as we ordered.
The wallpaper is high quality material, not stretchy, and very precisely cut.
It was easy to install and the end result looks awesome!

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

We purchased a stick and peel wall…

We purchased a stick and peel wall mural of the Tyne bridge for the wall in our meeting room. I’m more than impressed on the quality of the mural and how easy it was to put on & the size I ordered fit perfect. Would 100% recommend Wallsauce.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, quick delivery and excellent quality. The sample was perfect to double check colours. Very happy!

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Simply Amazing

They care about detail and making sure all aspects of the project are correct. Very patient and professional staff that works to make sure the customer is satisfied. I would definitely recommend them and use them again.

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Koi fish

I ordered the peel and stick Koi fish for my bath wall. It looks fabulous! Better than I envisioned. I did mis-measure but with a little adjustments by my installers, it’s perfect. I did get the measure insurance, however, it’s just for short measures. Measure twice and add 2”.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid! Terrible customer service.I have been trying to buy wallpaper from Wallsauce for weeks.I had a couple of queries before ordering and they did not reply to my email,voicemail message or WhatsApp at all.When i finally caught them on the phone,as soon as I gave feedback on no replies , conveniently the line cut off.If I have to beg for buying something from them they certainly do not deserve my money.

March 7, 2025
Unprompted review
Wallsauce.com logo

Reply from Wallsauce.com

This is a fake review and we are reporting this review to Trustpilot to be removed. We have had absolutely no contact requests from this person whatsoever. You will see from our real reviewers both on Trustpilot and Feefo, that we have an excellent reputation for customer care and service. We kindly ask that you ignore this one.

Rated 5 out of 5 stars

Vast collection to choose from

Vast collection to choose from. We decided to go for a woodland scene. We ordered 4 samples which arrived so quickly. Tried the new tool see it on your own wall, brilliant idea. Decided to go for Magical Woodland. Ordering was easy, decided to pay extra in case we mucked up sizing.
Our mural came in a matter of days. The panels are all numbered couldn’t be easier. We chose premium quality.
We’re absolutely delighted with it, the mural makes a stunning feature wall. Will definitely be ordering more as we tackle the rest of the house. We love it. Thank you so much, brilliant mural and service.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Wow - a mural of our own photo

We would like to say a massive thank you to Wallsauce for our wonderful wallpaper made using one of our own photos.
On searching the internet for wallpaper to feature in our dining room, we could not find anything to inspire us until we came across the Wallsauce website. Their murals are gorgeous but then we realised we could use our own photos to make a unique, personal mural wow just wow!!!
After going through lots of photos from our travels we both picked a photo taken of the Colombia Icefield in May last year on a holiday to Canada.
The photo was taken on my phone, so we spoke to one of the Wallsauce team who reassured us if the quality wasn’t up to enlarging they would ask us for a different photo which was reassuring. We then ordered the mural straight away, this was Monday morning and it arrived on Wednesday, very impressive speedy service and the mural was top quality.
My husband who is a decorator was so impressed with the quality of the paper, he is now recommending Wallsauce to any clients looking for inspiration.

Our mural looks absolutely amazing on the wall and is so special knowing we took the photo and looking at it, triggers so many happy memories of a wonderful holiday.
Recommend Wallsauce 100%, amazing quality and customer service

January 8, 2025
Unprompted review

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