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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the superb murals and wallpapers that often exceed expectations and provide a "wow factor" to their spaces. Many consumers found the ordering process straightforward and appreciated the helpful information provided, along with the careful packaging of their items. The service received is frequently described as brilliant and fantastic, with staff being responsive and supportive. However, some customers were not happy with their experience, noting issues with product quality, such as pixelated images, even when paying for premium options. A few other people also felt that the customer service was unhelpful, with some mentioning that their concerns were not adequately addressed and they were asked to reorder rather than receiving assistance with existing issues.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its excellent quality and ease of... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of the wall murals and the... See more

Service

People report positive experiences with service. Customers consistently praise the company, describing it as... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend this company enough, seriously! I have now bought two sticky back murals for various rooms and easily put them up. The company go over and above with their customer service, it... See more

Rated 5 out of 5 stars

Wallsauce was great to work with. The mural arrived quickly. It was exactly as pictured. The installation instructions were easy to follow. Customer service emails were prompt. Overall great exp... See more

Rated 5 out of 5 stars

The website has a huge selection of products to choose from. Lots of information available regarding ordering and installing. We are absolutely delighted with our wall mural it has given our room the... See more

Rated 5 out of 5 stars

I ordered a football stadium mural for my boys wall and luckily enough I paid for the measure safe as I measured wrong. Such a quick response from wallsauce and a new mural was sent out prompt... See more


Company details

  1. Decoration and Interior Design Store
  2. Home Improvement Store
  3. Poster Store
  4. Wallpaper Store

Written by the company

Wallsauce.com delivers made-to-measure wallpaper murals to homes and businesses worldwide. Choose from a vast range of photo wallpapers and exclusive designer murals to transform your space. If you can't find what you're looking for, upload your own photo or artwork and turn it into custom wallpaper! Wallsauce.com cares about the environment. Its wall murals are printed on FSC-certified materials, using environmentally friendly inks, whilst the packaging is 100% recyclable. The team hopes that you love your wall mural, but in the unlikely event you are unsatisfied, Wallsauce.com offers a 100% quality guarantee.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

193 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Very disappointed with this company and…

Very disappointed with this company and their product. We purchased underwater 3 for a small bathroom wall and sent an email to ensure we bought the correct finish. The product cost £150 for a small walk. (1 roll of wallpaper with no matching size) due to the price we hired a decorator to install the Wall art but it had white seams at the joining seams. When we read the instructions we noticed a warning that dark coloured products may need coloured in with pastels. The art is multicoloured and it would be impossible to do this but I did purchase pastels to try. It did not work. I contacted the company and they kept asking for information regarding the installation. The fault is with their product which they are aware of as they have it in the instruction manual. Very disappointed with product and customer service. I cannot comment on all wall art but stay away from any dark coloured one!

March 11, 2024
Unprompted review
Wallsauce.com logo

Reply from Wallsauce.com

Hi Dawn,

We are very sorry to hear that you are not happy with your mural.

We have used the same wallpaper material you have received for over five years and produce hundreds of custom-made murals with it each month. Any material defect would become immediately apparent to us through our customer base, as many other customer orders would have been printed on the same roll of material and would have experienced the same problem.

As all murals are printed on white paper, it is essential, particularly for darker murals, that they are butted up tightly together to ensure edges aren’t visible. If you haven’t quite installed the panels closely enough, we do advise that you apply pastels and chalks. This is also industry advice and a technique known to decorators.

We can assure you we take customer satisfaction very seriously, which is reflected in our multitude of positive reviews. If you’d like to discuss your order further, please don't hesitate to contact our award-winning customer service team - info@wallsauce.com.

Kindest Regards,
The Wallsauce Team,

Rated 5 out of 5 stars

We are absolutely delighted with our…

We are absolutely delighted with our Wallsauce rust-effect mural. We love the warmth, texture, colour and quirkiness it brings to our kitchen. The mural is printed on a heavy weight high quality paper which made hanging really easy. Also the fact that it fits the space, with minimal trimming, made my job pretty simple. It took about 3 hours to hang. I did have some queries when the mural first arrived which the Wallsauce team answered immediately. As an added extra I am going to add some spray painted, faux rusty metal strips with rivets on the sides of the mural, and will continue the rust effect onto the skirting board and plug socket. We could not be happier and have already got a spot for another mural, with a different effect, in our stairwell. Our friends are already looking at Wallsauce for their own ideas. So, one very happy customer. Highly recommended.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellant

I’ve order plenty off murals from wallsauce over the years and I decided to change my kitchen one recently. The service I recieve was once again excellant as I knew I could call up if I had any problems with my measurements as I ain’t good at all with technology measurements. Shannon once again was excellant in helping me. I’m just sorry I can only give them 5 stars as I would rate them higher. Once order was complete I recieved next day and had it up by 2.00 in the morning . Didn’t take long to put it up like wall paper as the murals are already cut for you. So I 100 percent recommend anyone looking to purchase murals wallsauce is place to go. I don’t think these guys could do no more than they do to help customers. Will defo be ordering again as it only place I will buy my murals

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

I cannot rate this company enough

I cannot rate this company enough! Outstanding service and the murals are of unbelievable quality! Lovely people to deal with as well! The mural I purchased completely transformed my bedroom! I literally can’t wait to go to bed every night so I can look at it! Actually transformed my mood upon waking up seeing it as well! Thank you so much guys for the excellent work you do @Wall Sauce! I personally award you 10 golden stars for the best company I’ve ever come across! 😍😝

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered my 1st wall mural about two…

I ordered my 1st wall mural about two months ago wasn't really sure about about them but ...WOW they are fantastic sooo good , I have to day received my 2nd mural ...it's fabulous .this company could not do more to help....NOW where can I put another....

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Wall mural feedback

I purchased a 6 metre wide wall mural from Wallsauce, this is my second time dealing with the team, I purchased online from Australia on a Weds, it was delivered to my door the following Monday and I had it hung by Tuesday night. So great service and very pleasant to deal with. I went for the self adhesive heavy paper this time, I think the process is a little easier than using wall glue. Very pleased with the result.

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with a very large mural.

I had the best experience working with Wallsauce on a very large mural. They were very helpful and patience with me as I decided exactly what I wanted. They never pressured me into anything but were always willing to help. I made many size changes and sample requests and they were always very responsive.
The quality of the paper was also very good. My installers were impressed that the edges of the mural were so straight and clean. It made installation so easy.
My mural was 50ft wide and 22ft tall. It covers the entire back wall of my garage. It turned out spectacular largely because of the help that I received from Shannon at Wallsauce.
I would highly recommend them to anyone looking for a high quality mural or wall covering.

November 1, 2023
Unprompted review
Rated 2 out of 5 stars

Joint lines visible when fitted to wall

Quality of the printing is very good. However, very disappointed that when the panels are butted together there is a white joint line all the way down. Very noticeable with dark colours. There is a note in the instructions that this may occur and you need to use a pastel to match the colour in. If the company know about the panel jointing issue they need to alter the process to rectify the issue. Considering the cost I would have expected the panels to match perfectly without any additional work. Normal wallpaper with a pattern can be butted together without any joint lines showing, so why not this wallpaper? There should be information readily available on the website regarding the issue when ordering. Used a professional decorator to fit it whilst doing some other work for me and he has had other customers interested in having a mural wall but will not be recommending these because of the jointing issue.

November 15, 2023
Unprompted review
Wallsauce.com logo

Reply from Wallsauce.com

Good Morning Ian,

Thank you for taking the time to leave your feedback.

I am very sorry to hear you have experienced an installation issue with your mural.

Unfortunately, we have not received any previous contact from you with regard to this issue, therefore, we have not been able to assist with resolving the matter.

As far as we are able to ascertain, there are no known defects in the mural materials or paste that we supply. We have used the same wallpaper material you have for over 5 years and produce several hundred custom-made Deluxe murals each month, using this material. Any defect in the materials would become immediately apparent to us through our customer base. The ‘paste the wall’ paste is one of the UK’s leading brands and again any issues would be known to us.

Normally, seam issues arise from a range of factors such as improper wall surface preparation, inconsistent adhesive application, extreme environmental conditions or sometimes from over-vigorous pressure applied to the paper causing it to stretch slightly, subsequently retracting at the seams or too little paste applied near seams. The paste supplied gave 3 to 5 wallpaper rolls coverage which is normally good for 15 square metres or more (standard wallpaper rolls are circa 5 sqm), so you will have had adequate paste for your particular mural.

If you have struggled with the above, we recommend using chalk pastels to help disguise seams, as is commonly advised by most wallpaper manufacturers. However, if you are concerned there may be a deeper issue with your mural, we kindly ask you to contact us as soon as possible so we can help.

We are a trusted and well-respected provider of high-quality custom-made murals and unhappy customers are not what we strive for.

If you would like to discuss this further, please don’t hesitate to reach out to us directly at info@wallsauce.com.

Best wishes,
The Wallsauce Team.

Rated 1 out of 5 stars

Company no longer responds to me after shipping product back.

First the mural was not like the picture. I didn’t even bother to paste it on my wall we did a mock up to see how it would look because if you paste it you buy it. There company claims if you do not like the mural and don’t use you can request a full refund. Well that’s what I did. I spoke with Shannon the entire time, sent in the middle piece of the mural. To cut shipping cost, on Oct 4. It was delivered Oct 16. They went ghost and haven’t heard from them since in terms of my refund! Their emails were even bouncing back. The company rep said I would be also reimbursed for my shipping charges. At this point I know I have to go through my bank to get my refund of 500+ back. These murals are not cheap, overpriced yes for what I paid for. So beware working with this company they are overseas in the UK and clearly do things differently. Will never order from them again, and I will warn my other friends and designers/contractors the same.

October 5, 2023
Unprompted review
Wallsauce.com logo

Reply from Wallsauce.com

Hello Keira,

Thank you for taking the time to leave your review.

We are deeply saddened to hear of your negative Wallsauce experience.

We’re normally known for our exceptional service and high-quality murals and we regret that we did not meet our usual standard.

We want you to be entirely satisfied with the wall murals we provide, which is why we are proud to offer our 100% Quality guarantee, to all our valued customers. If your mural arrives and you are unhappy with how it looks, you are able to return it to us in its original packaging for a reprint of an alternative design, or a refund.

As soon as you contacted us with your quality concerns, we promptly offered our assistance to help resolve the matter. As you requested a refund, we were happy for you to return your middle panel to us to help keep shipping costs down. Additionally, we agreed to reimburse you for your shipping costs, as a goodwill gesture.

Unfortunately, we experienced a slight server issue which temporarily affected our email service and as a result, customer emails did not reach us. Please accept our sincerest apologies for the stress and frustration this issue caused you. This glitch has since been resolved and new processes are in place to prevent this from occurring in the future.

Your full refund has already been processed and we have contacted you regarding your additional shipping refund, however, we are yet to receive a response.

If you would like to discuss this further please don’t hesitate to respond to us at info@wallsauce.com

Best wishes,
The Wallsauce Team.

Rated 5 out of 5 stars

What a great company

What a great company. We wanted a wall mural cut into bespoke widths to fit in to ikea bookcase glass doors. Wallsauce were happy to accommodate and provide advice - delivered quickly and the end result looks great!! Thank you Wallsauce!

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

What an awesome company

My experience was great start to finish. I was a troubling customer constantly calling with questions and wondering about this and that, I somehow messed up my delivery address too. They dealt with every call so professionally and helped me every step of the way with everything I needed Just as a good company does.

I bought the gigantic octopus mural for my sons gaming room, we went for the high quality version without the sticky backing so we could paste it and move it around ourselves as we fitted it. I was worried about a colour image leaving big white lines in between the sheets, once fitted you could hardly tell. The stock of paper they use must be damned good because I man handled this in my fitting and it didn’t crease or kink once, went on like a dream, the excess wallpaper paste I could wipe off without ruining the print too which I was worried about. I was worried about a lot with the fitting of this because mine was near £250 and it’s essentially a one shot to fit. So you don’t need to panic when fitting because it’s not delicate and cheap, it’s high quality and sturdy and made for the job clearly.

I can’t say much else here and I am one to moan, i have no negative comments to make with this company or their products. I would 100% happily recommend them all day long.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Love my Wallsauce mural!

Found Wallsauce browsing for a kitchen mural & so glad I did! Online tools, ordering, shipping and the final product were all great! I could not be happier & have already referred a couple of friends!

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Bedroom wall makeover

After choosing our preferred geometric design for our recent bedroom wall upgrade, the Wallsauce team were able to upscale the image perfectly to perfectly suit our free-standing wall dimensions, and deliver it to Australia in next to no time. Installation was very easy, and print quality was exceptional. I would highly recommend using Wallsauce for any wallpaper project.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Product and Quality

My son loves everything space-related so I went on a hunt to make his room extraordinary. That's when I found Rising Earth on your website. This would be my first experience with wallpaper, and I was going BIG. 14 feet to be exact. I was not disappointed. The delivery was fast. The quality was amazing. The installation was easy. This mural took his room to the next level. I highly recommend Wallsauce!!

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing Experience!

My experience was amazing from start to finish. Right away they emailed me about my order to make sure it was exactly the way I wanted it. When the panels arrived the instructions were incredibly easy to follow and the quality of the material is outstanding. I have done a lot of wallpapering in my life but not a mural. There must be some kind of fabric in the product because I could stretch it just a little to make the transitions seamless. I will definitely recommend this to everyone I know.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

beyond delighted with the service…

Am beyond delighted with the service from Wallsauce! My mural is just breath taking I actually gasped when I saw it fitted. I bought a digital print from a local artist which was square but the wall for my mural was rectangular. I phoned them and the lovely Rachel was able to manipulate my photo to fit my wallspace without it changing how the picture looked. This was done so quickly … in a matter of days. We chose the superior finish for the wallpaper and my husband says that it was by far the best wallpaper quality he had ever used… and the instructions on how to fit it was very clear and easy to follow. Thanks to all at Wallsauce - excellent service.

July 24, 2023
Unprompted review

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