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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the superb murals and wallpapers that often exceed expectations and provide a "wow factor" to their spaces. Many consumers found the ordering process straightforward and appreciated the helpful information provided, along with the careful packaging of their items. The service received is frequently described as brilliant and fantastic, with staff being responsive and supportive. However, some customers were not happy with their experience, noting issues with product quality, such as pixelated images, even when paying for premium options. A few other people also felt that the customer service was unhelpful, with some mentioning that their concerns were not adequately addressed and they were asked to reorder rather than receiving assistance with existing issues.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its excellent quality and ease of... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of the wall murals and the... See more

Service

People report positive experiences with service. Customers consistently praise the company, describing it as... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend this company enough, seriously! I have now bought two sticky back murals for various rooms and easily put them up. The company go over and above with their customer service, it... See more

Rated 5 out of 5 stars

Wallsauce was great to work with. The mural arrived quickly. It was exactly as pictured. The installation instructions were easy to follow. Customer service emails were prompt. Overall great exp... See more

Rated 5 out of 5 stars

The website has a huge selection of products to choose from. Lots of information available regarding ordering and installing. We are absolutely delighted with our wall mural it has given our room the... See more

Rated 5 out of 5 stars

I ordered a football stadium mural for my boys wall and luckily enough I paid for the measure safe as I measured wrong. Such a quick response from wallsauce and a new mural was sent out prompt... See more


Company details

  1. Decoration and Interior Design Store
  2. Home Improvement Store
  3. Poster Store
  4. Wallpaper Store

Written by the company

Wallsauce.com delivers made-to-measure wallpaper murals to homes and businesses worldwide. Choose from a vast range of photo wallpapers and exclusive designer murals to transform your space. If you can't find what you're looking for, upload your own photo or artwork and turn it into custom wallpaper! Wallsauce.com cares about the environment. Its wall murals are printed on FSC-certified materials, using environmentally friendly inks, whilst the packaging is 100% recyclable. The team hopes that you love your wall mural, but in the unlikely event you are unsatisfied, Wallsauce.com offers a 100% quality guarantee.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

193 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Octopus wall sticker

I brought the octopus and its fits perfectly!! Really quick service and great customer service.
If you want something different for one of your walls I definitely recommend them! 🐙

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic murals

I bought 2 wall murals and they are both fantastic!!

Quality of the wallpaper is great and was so easy to hang.

1 pack of wallpaper paste was missing from my order. I call Wallsauce and it was refunded immediately!!

Will definitely be using you again, thank you!

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service. I would recommend this companyI ordered the world wallpaper which is…

I ordered the world wallpaper which is in a box in my office so I can't comment on the quality but the ordering process was very easy. Once ordered Dave Roe contacted me as my measurements would crop New Zealand out of my mural, I was given the choice of solutions. Brilliant service. I would recommend this company for murals as they show attention to detail and are very approachable and helpful

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Peel and stick mural Beautiful San Gimignano

The peel and stick mural order was simple to complete and expedited in timely fashion with in-depth installation instructions for each stage of the process. The full size wall mural is of a personal favourite Tuscan hilltop town, it is staggeringly beautiful, clear and crisp and when standing in front of it looks for all the world as if you are actually there! My new yoga and hobby room is now my go to place evoking happy memories of past holidays. Thank you Wallsauce

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great Result

I'm really happy with my wallpaper. I had a living room alcove with shelves that I used to store odds and ends, which really made it an eyesore, and transformed it to a wonderful showpiece that has the advantage of providing a calming effect to the room.

I had questions about the order after it was submitted and the customer service staff were both prompt and efficient in the way they addressed the questions. The company is based in the UK but got the wallpaper mural to me in Australia in 7-10 days, including the questions I asked after submitting the order.

I chose peel and stick material and did it myself as it was a small space. The results are not 100% perfect as I can see the seams where I misaligned the panels. However, standing back 1 metre or so from the image my errors aren’t visible.

I WILL have another project using Wallsauce and I'll use a professional to hang that wallpaper as it's a much bigger space.

I have nothing but the highest recommendation for the people at Wallsauce and the product itself.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Stunning!!

This wall image is stunning! The colors, the picture, the detail - so much better than i expected. It's like waking up at the beach every day. Thank you sooooo much. It's on my bedroom wall 12' x 8' and I decided to have a professional wall paper team install it, which took 2 guys 2 hours to do. I highly recommend Wallsause.com

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you for very good service

Thank you for very good service, there was a problem with the company system whilst taking my payment but it was easily resolved when I had a phone call from a member of the team who did a manual payment for me.
The picture has arrived promptly and I am very pleased with it. I do hope I have the right names of the people involved (Tony and Shannon). Anne

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Impressed with this company

I was really impressed with the speed of delivery (7 days from ordering to arriving at my home in Australia) the team were very quick to reply when I made a mistake with the address. The World Map mural looks great on the wall and feels like it is very good quality. Overall very satisfied customer.

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Wild Blue Meadow

After viewing the Wallsauce website we decided that a mural would look good on a section of our dining room. The colours are excellent and the paper is very easy to work with. This is a traditional Glasgow flat and the large scale of the mural is especially good.
They are a good company,easy to work with and very enthusiastic. I heartily recommend them

April 22, 2023
Unprompted review
Rated 1 out of 5 stars

I could put up with having to contact…

I could put up with having to contact wallsauce twice before receiving the mural. But the premium paper was not fit for purpose. The edges curled even though the instructions were followed to the letter. Needed border paste to get them to stick even then with great difficulty. The print comes off with the lightest contact.also the edges will not butt together leaving white lines. Will just scrap beware not fit for purpose in my opinion.

April 25, 2023
Unprompted review
Wallsauce.com logo

Reply from Wallsauce.com

Hello Jeff,

Thank you for taking the time to leave your review. We are very sorry to hear of you had trouble installing your mural.

There are no known defects with our mural materials, so we are very surprised by your comments. As you have not contacted us, we have been unable to assist you. The premium material custom-made murals (supplied with the Solvite ‘paste the wall’ adhesive) are supplied to customers every day and have been used and reviewed for several years by thousands of customers. The material is super high quality and one of the very best available, so we could do to know more about your installation, what ‘border paste’ you have used and the wall surface environment that you have installed it on. Can you please provide any more information or photo’s so we can see the issues you are describing.

If you would like to reach out to the team at info@wallsauce.com with your order details, we would appreciate the opportunity to help you with this.

Warm regards,
The Wallsauce Team.

Rated 5 out of 5 stars

Only the best

Superb customer service, great quality murals! I purchased two stick & peels so far, recommended Wallsauce to many friends and am considering to go for another - they lift up any room and look just amazing. Fast delivery as well... great experience!

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Wow Factor

Walsource were very helpful in me achieving my goal with my renovation. They were professional, prompt with good communication right through.
I searched the world for the right mural and I guess I achieved that with wall source. It gave my renovation the Wow factor.
I used a professional wallpaper hanger, of 40 years, he commented it was the best quality paper he has used.
Thankyou again Wallsource.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Glam Guest Loo

Communication was excellent, delivery was timely considering I live on other side of the world. Loved the coloring of my digital print, true to description. I was a little nervous to apply, patience was the key. Really love my Glam guest loo. Now looking to next project, loving the Klimt range.

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Impressed

Communication was good at the start and they contacted us to ensure we were happy with things before placing the order.
We were getting a bit impatient whilst waiting, however we received an email saying that our wallpaper had been dispatched. Arrived the next day.
Very impressed with the quality of the paper. As a result it was very easy to hang.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great product and really well made

Great product and really well made. Quality of printing (if using a high quality photo) is really good and the wall paper / mural paper is perfect. Doesn’t rip if handled with care. You paste the wall and then position the paper. Images line up really well

March 7, 2023
Unprompted review
Rated 1 out of 5 stars

Mural didn’t arrive on time and when it…

Mural didn’t arrive on time and when it did there was a piece missing !!
Customer services were unprofessional, I had to chase them for communication
Gave up in the end had a refund would never use them again
Looking forward to purchasing two murals from elsewhere

February 1, 2023
Unprompted review
Wallsauce.com logo

Reply from Wallsauce.com

Hello Kathryn,

Thank you for taking the time to leave your review.

I am deeply sorry to hear of your negative Wallsauce experience.

We are a trusted and well respected provider of high-quality, custom-made murals and unhappy customers are not what we strive for.

Unfortunately, at the height of our recent busy period, we experienced a technical issue with our printer, causing a small backlog. As our respected customer, it's important we are completely transparent and communicate any issues which could impact customer delivery timescales. We understand as our customer, you expect your purchase to arrive within the delivery time frame and we are very sorry for letting you down.

As soon as we were alerted to the issue regarding your mural, we offered a full replacement free of charge to rectify the matter and offered a discounted refund as a goodwill gesture, which you were happy to accept.

While cirucmstances such as this are rare, we take full responsibility for the situation and sincerely apologise for the stress and frustration this has caused you.

We hope you’ll give us a second chance to win back your trust and if you would like to discuss this further, please don’t hesitate to contact us at info@wallsauce.com.

Warm regards,
The Wallsauce Team.

Rated 5 out of 5 stars

Quality throughout

the wall mural received today within 30 minutes it was put on my sons
bedroom wall your paying for quality & it looks amazing delivery quick kept informing you cannot fault this company or the wall mural very very happy with this thankyou

February 2, 2023
Unprompted review

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