Excellent service provided by Waltham Forest Service Store to clear waste from my back garden. They were reliable and professional, everything I hoped for. I won't hesitate to contact them again f... See more
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See what reviewers are saying
The pest contractor turned up on time and explained exactly what he would do to remove our wasp problem. He explained that we should remain inside for at least 2 hours to allow the wasps to di... See more
Great service. The guys who came were really knowledgeable - they dealt with the issue calmly and competently and were generally reassuring. Would recommend to anyone. Good price, easy to book, wi... See more
I had quick replies from the staff in the office who phoned to arrange the date. The service store worker who carried out the work needed to see what the work involved in the first visit so he could o... See more
Company details
Written by the company
We’re the friendly, reliable and local one-stop shop for all of your property and garden maintenance needs in Waltham Forest and surrounding areas. Our experienced team provide trustworthy, expert and value for money services to residents and businesses, to get your job done. Services we can provide to local residents & business include: Bin Washing Caretaking Flood Prevention Gardening Services Green Home Grants Ground Maintenance Property & Garden Clearances Large Item Collection Japanese Knot Weed Pest Control Repairs & Maintenance White Goods Collection
Contact info
Forest Road, E17 4JF, Walthamstow, United Kingdom
- 0208 496 5525
- servicestore@walthamforest.gov.uk
- walthamforestservicestore.co.uk
You should know
4.7
Excellent
898 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 24 hours
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The customer service representative was…
The customer service representative was very helpful. The operatives were professional and very helpful.
October 2, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi ZD, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
It was a good experience with stieve.
It was a good experience with stieve.
September 25, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Adil Kamran, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Great service and immediate responses.
Great service and immediate responses.
September 24, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Korina Kokkali, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Quick and professional service…
Quick and professional service provided, explained the process from start to finish.
September 24, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Denise Bennett, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Excellent garden clearance
Excellent garden clearance. Explained what they’d do and how. All on time and tidied up after themselves. Would thoroughly recommend.
September 24, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Very nice man who soonresolved the…
Very nice man who soonresolved the problem with the wasps under our fascia. He respected our property and left instructions what to do if the wasps hadn't gone.
September 16, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Mrs. Maureen Shanks, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Gentleman was polite , friendly and informative about what he would be doing
The gentleman who came was polite , friendly and informative about what he would be doing
September 15, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi MrsBrendaJerram, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Wonderful service
Wonderful service, very friendly and professional team. Their help took the weight off trying to solve a problem, and I would recommend their service from initial enquiry right through to the job being completed.
September 10, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Sj, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Efficient and friendly
Turned up on time and efficient service. Thanks!
September 5, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Lorna Lee, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Booked a removal of a heavy dead microwave.
Booked a removal of a heavy dead microwave one day, gave me a collection day for the next. Collected as promised.
September 3, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi StewE17W, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Good All Round Experience
I had a very good experience from ServiceStore from start to finish. The webite is nice and easy to negotiate and staff are friendly and helpful. I completed the booking sections and was quoted a very reasonable price. Payment was easy and an appointment was soon booked. A very helpful chap came on time on the day and removed all items very speedily. A very good experience all round.
September 3, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Christopher Page, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Great work
Great communication. Talked me through what he was going to do. Extremely good customer service
August 27, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi A wal, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Great!
They were on time, approachable, professional and gave excellent advice. Thank you.
August 21, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Mary Lloyd-Evans, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Excellent service
Easy to get a quote and accept/pay for the clearance work. Work was booked in for a couple of days hence and was carried out efficiently and quietly.
August 15, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Jon Dalladay, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Excellent friendly and expert service
Good clear booking system with reminder email. Friendly and very helpful staff who came promptly and excellent communication of issues and action.
August 12, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi J.Turnpenny, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Quick response; good service
Attended quite soon after my initial enquiry. Friendly and helpful operative dealt with the wasps' nest and gave good advice. Price reasonable for a good service; would use them again.
August 5, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Philip Herlihy, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
My first enquiry was to remove 4 bags…
My first enquiry was to remove 4 bags of rubble an old kitchen and wood. The quote I was provided was £350 with no caveats and or stipulations. Which I thought was a very reasonable cost, however I had the opportunity to get rid of a lot of the wood and the kitchen and asked for another quote just for the rubble.
The new quote came back at £1400, I questioned it and chased and just heard back to say that the cost is £350 per tonne. As a Waltham forest council that gives the impression of a subsidised rate compared to other private service providers I am left speechless and left with 2 weeks of wasted time.
They should put the prices up on the website so expectations are set with the people who pay council tax and see how it is being used.
August 6, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Moh Gangat,
From viewing the initial images submitted we were unable to see that the 4 rubble bags were tonne bags therefore the quotation provided was incorrect and we do apologise for this error. Tonne bags of rubble are costed by weight. Our website does contain pricing however loose bulk waste is priced by estimation of weight. Please note we are a private service and not Waltham Forest Council therefore any council tax is not contributed to these services. Our pricing is competitive and in line with other registered clearance services.
Hope this helps. Thank you. Kind Regards.
A good quick service
A good quick service - got some good advice on how to deal with the unwanted pests after treatment
July 31, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Christine Mark, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
What went wrong was you cancelled my…
What went wrong was you cancelled my bed bug treatment on 24/07/2025 as when I rescheduled my 2nd treatment I mistakenly stated I was a council tenant as I did not know this was classed as a private tenant yet despite you cancelling you still took the £235 payment from my account. So I assumed there was no appointment yesterday yet when I awoke there was an e-mail from you saying I had the appointment yesterday. I e-mailed previously asking why you had cancelled as I had paid but there was no reply so you contradicted yourselves. My sister in Devon is dying of scarred lungs and I want to spend a short weekend with her so I requested a re-scheduled appointment for 14_08/2025 but do not know if this will be 1 treatment or 2. Also even though I have paid you still send the e-mail about completing the order. Again contradiction. If the cancelled appointment was a scam. What annoyed me was you did not respond to the e-mail I asked about cancelling.
Regards
Rob Russell 24 Apollo
July 30, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Rob Russell, For your initial booking as you mistakenly selected the incorrect details, we had to cancel the booking. You then booked and paid correctly which we confirmed appointment dates via multiple email confirmations however on attendance you did not provide access. We understand that this is a difficult time for you and to assist customers with changing schedules we ask that customers reschedule with us prior to arrival. Please note when you book and pay for a service you must ensure that you are home and available for the appointment. Failed visits incurs charges and therefore an abandonment cost is applied. Our bookings team will be in contact you regarding the next step. For any further queries, please contact us at servicestore@walthamforest.gov.uk
Poor management, overpriced service
Trying to book was extremely frustrating. Did not get the number of gardeners or hours that I actually paid for. Pricing not as clear as it appears and significantly above the going rate.
July 28, 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Lloyd Davis, Thank you for your feedback. We have looked into your booking. Our pricing is available online on our website and a member of the team had called you also to discuss. Your payment was for 1 gardener for 3 hours however as a goodwill gesture we had sent a 2nd gardener to assist. Please note all our pricing is within the industry standard, providing affordable prices. For any further queries please email us at servicestore@walthamforest.gov.uk
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