Communication was great and parcel arrived on time etc. The pens were as advertised - I find them not quite as nice as the Artline ones that I've worked with previously - their nib is slightly more an... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Their services, customer experience, delivery, products is more than acknowledging the customer's needs. Their online Customer Chat operator is quite helpful as well, they send you the right lin... See more
Company replied
Order handled correctly and promptly. The delivery was a shambles: Firstly, the delivery address entered into the delivery note was incorrect, the ETA changed 2 or 3 times, and a non-delivery repo... See more
Company replied
This was my first online order from Waltons, and I wasn't impressed at first. Mistakes happen, especially at this time of year with the back-to-school stationery craze, but I ordered online because th... See more
Company replied
Company details
About Waltons
Written by the company
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Contact info
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, South Africa
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Ordered Friday afternoon, delivered to me on Tuesday morning.
April 14, 2026
Reply from Waltons
Hi Hilton,
Thank you so much for your wonderful review! We are thrilled to hear that your order arrived so promptly. We always aim to process and deliver orders as efficiently as possible, and it is great to know we hit the mark for you. We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Reply from Waltons
Hi Christo,
Thank you for taking the time to leave us a review! We are delighted to hear that you experienced a fast response and great service. That is exactly what we strive for every day. We hope to see you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Efficient and fast service!
April 14, 2026
Reply from Waltons
Hi Carly,
Thank you for your kind review! We are so pleased to hear that you found our service efficient and fast. It is always wonderful to receive such positive feedback. We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Excellent service
Excellent service from ordering to collection of the printer at the shop.
April 10, 2026
Reply from Waltons
Hi Suzan,
Thank you for sharing your experience with us! We are delighted to hear that the entire process, from ordering through to collecting your printer in store, went smoothly. We hope to welcome you back again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The correct order was delivered on time.
April 10, 2026
Reply from Waltons
Hi Dibuseng,
Thank you for your review! We are glad to hear that your order was correct and delivered on time. Accuracy and reliability are very important to us, and we appreciate you letting us know we delivered on both. We look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Ordered a cricut maker 3 bundle online
Ordered a cricut maker 3 bundle online. Got an explorer 3. And I was told they cannot give me what I ordered. I’ve had to take the order back to the store. Still waiting for refund and no replies to my mail or TAT on when I should expect my money. It’s horrible. I’m inconvenienced in every way possible and they cannot do anything about it. This was my first time using Walton’s and it’s just been horrible to say the least. Other stores have the machine but they refused to deliver the one I paid for.
April 9, 2026
Reply from Waltons
Hi Penelope,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration you have experienced. Receiving the incorrect item and then facing delays in communication and your refund is simply not the standard of service we aim to provide, especially for a first-time customer. We are truly sorry for the poor experience. Please be assured that a support ticket has been opened on your behalf, which you are welcome to reply to directly so we can resolve this matter as quickly as possible.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Happy customer
Website is easy to navigate and delivery time is very efficient. My orders always arrive sooner than estimated.
April 13, 2026
Reply from Waltons
Hi Donne,
Thank you for your lovely review! We are so pleased to hear that you find our website easy to navigate and that your orders consistently arrive ahead of schedule. We work hard to make the experience as seamless as possible, and your feedback means a great deal to us.
See you next time!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Ordered something simple for same day…
Ordered something simple for same day delivery as it is time sensitive. I am currently without transport and needed this urgently. Only to wait the whole day for no product to be delivered. Then when I contacted them, I was told that they don't do same day delivery. I have screenshots of the whole process where I can go and buy a product from this branch for same day delivery. Then I get told they will deliver it the following morning. When I phoned later the following day, I was informed that they will check and get back to me. Almost 2 hours later, I get a phone call back stating that the order has been cancelled on the same day I placed it because it was diverted to a branch that does not have stock of the item. I don't see the amount back in my account. I don't have a product. And I am in so much trouble now, because now I have to figure out a way to do the things I need to do without the product and without having transport. This is the worst experience I have had ever.
April 15, 2026
Unprompted review
Reply from Waltons
Hi Johan,
Thank you for taking the time to share your experience, and we are truly sorry to hear what you have been through. The confusion around same day delivery, the cancellation of your order without proper communication, and the delay in your refund are all deeply concerning, and we completely understand your frustration. This is not the level of service we want to provide to any of our customers.
Please be assured that a support ticket has been opened on your behalf, which you are welcome to reply to directly so that we can urgently look into your refund and resolve this matter for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The goods were delivered on time and in…
The goods were delivered on time and in good condition. I got what I ordered.
April 9, 2026
Reply from Waltons
Hi Judy,
Thank you for your review! We are delighted to hear that your goods arrived on time and in good condition, and that you received exactly what you ordered. It is always a pleasure to meet our customers' expectations. We look forward to assisting you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
It was the first time I order here in…
It was the first time I order here in Waltons. I place today, I received tomorrow with reasonable prices.
April 9, 2026
Reply from Waltons
Hi Otlotleng,
Thank you so much for your kind review and for choosing Waltons for your first order! We are thrilled to hear that your delivery arrived the very next day at a great price. We hope this is the start of a long relationship, and we look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The service of both online as well as…
The service of both online as well as the walk-in stores is great.
April 8, 2026
Reply from Waltons
Hi John,
Thank you for the wonderful feedback! We are really pleased to hear that you have had a great experience with both our online platform and our walk-in stores. Offering a consistently excellent service across all our channels is something we take great pride in. Thank you for your continued support!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Quick and good service
April 14, 2026
Unprompted review
Reply from Waltons
Hi Lynette,
Thank you for your review! We are glad to hear you experienced quick and good service. Short and sweet, just the way we like it! We look forward to seeing you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Quick delivery time and good price
April 8, 2026
Reply from Waltons
Hi Leon,
Thank you for leaving us a review! We are delighted to hear that you were happy with both the delivery speed and pricing. We always aim to offer great value alongside a reliable service. We look forward to your next order!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Alls well that ends well
I ordered speed delivery because I needed the product urgently.... when I opened the cartiridge it was the wrong one. Checked my invoice. I had ordered correctly but it was packed incorreclty in-store. Long story short, the store came to the party and brought me the correct one within a few hours and although it set me back, the service I received was great as they corrected their error ASAP.
April 9, 2026
Reply from Waltons
Hi Sonja,
Thank you for sharing your experience with us, and we are sorry to hear that the incorrect cartridge was initially packed. That said, we are very pleased to hear that the team was able to rectify the situation swiftly and get the correct item to you within a few hours.
We will continue to work on improving our packing accuracy to ensure this does not happen again. Thank you for your patience and for giving us the opportunity to put things right!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The delivery was very quick
The delivery was very quick. It came well boxed and undamaged. The whole experience from placing my order to the delivery to my address was smooth and quick. Thak you.
Avril Strydom
April 7, 2026
Reply from Waltons
Hi Avril,
Thank you so much for your lovely review! We are thrilled to hear that your delivery arrived quickly and in perfect condition. It is wonderful to know that the entire experience, from placing your order to receiving it, was smooth and seamless.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivery happened sooner than expected
Delivery happened sooner than expected, thank you.
April 9, 2026
Reply from Waltons
Hi Trudi,
Thank you for taking the time to leave us a review! We are so pleased to hear that your delivery arrived sooner than expected. Our team works hard to ensure timely service, and it is great to know we exceeded your expectations. We hope to assist you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great quality stationery received
Great quality stationery received. Easy ordering process and a friendly delivery. Thanks for a wonderful shopping experience
April 9, 2026
Reply from Waltons
Hi Carol,
Thank you for your wonderful feedback! We are delighted that you received great quality stationery and that you found the ordering process easy. It is always lovely to hear that our delivery team made a friendly impression too. We appreciate your kind words and look forward to your next order.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Order delivered fast
April 7, 2026
Reply from Waltons
Hi Tinzwei,
Thank you for your review! We are glad to hear your order was delivered quickly. Speedy delivery is something we take pride in, and it is great to know we met your expectations. We hope to serve you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Reply from Waltons
Hi Eu-Andri,
Thank you for your kind review! We are pleased to hear that you were happy with the quality of your order and that it was delivered quickly. Providing great products with fast delivery is what we aim for. We look forward to assisting you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Reply from Waltons
Hi there,
Thank you so much for your fantastic review! We are thrilled to hear that you found our service quick, friendly, and awesome. Our team takes great pride in delivering an excellent experience, and your feedback means a lot to us. We hope to see you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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