Warhammer Reviews 415

The employees are very friendly and helpful, the website UI is very clean and easy to use and the model selection is great.

Unable to log in and buy anything, website keeps crashing, had to log in as guest to do any purchases. All the scalpers got in and bought everything though, website probably working as they intended

I feel the company's quality has gone down these last years. While their products have always been expensive, their customer service has gotten worse and less helpfull, their website bugs out so often it makes ordering products a nightmare, especially limited products.
I love the universe and the fun i have with friends in it. But with the company it's more and more difficult to feel satisfied.

The e shop was dysfunctional as hell, due to pre order
You push the fomo way too far, it becomes stressful tu purchase some products ( I came for just a book this time!), though I'm one of the so many regular customers
Please do something

Good lookin’ but when paying on saturday its the worst website on earth

Great models, but the cool limited edition books get scalped whenever i want to get a cool one sadly

Always very polite and very helpful, reply quick and professionally, GW are really good at customer service and there products are amazing I highly recommend them

Easy to purchase and buy items, high quality figures and tutorials.

I entered my name, number and city several times, I didn't realise it only searched if you put the full address of the store in. I am very disappointed, and I will think twice before ordering online with you again. And now I have to jump thru too many hoops to leave a comment, NOT GOOD ENOUGH!!!

I made a purchase that I shortly after regretted, Games Workshop were really helpful and gave me a full refund without any issue. Really nice company.

I was only missing a singular part and within a few hours I not only had a response but they sent me an entirely new set

UPDATED REVIEW: GW Customer service escalated to higher up and resolved the issue, annoying to have to go through it in the first place but appreciated that it got resolved!

Redeemed a voucher, all went through fine, waited several days for no delivery, looked in my account only to find the order had glitched and no order was placed, went to reorder the item with the same voucher which went through with an order number and success message, to then have the order immediately refunded, customer support refused to honour the voucher although it was redeemed in date on the first order, supplied screenshots of the voucher in use but Games workshop really couldnt care less about their customer, if it hurts their bottom line then you DO NOT exist to them, a true example of a greedy company ONLY interested in money and not the people who make it for them

Passion, history of tabletop fantasy wargames, masters of painting miniatures. This website is perfect for the easy way to order, to aknowlege all the core infos about Gamesworkshop and Warhammer brand. I ordered a lor of minis here, never had problems. And if i would ever have any, i am pretty sure the assistance will be quick and efficent.

In 26 years I only required customer service a handful of times and each time was a great experience. I am treated as a person, by a person. The communication and offered solution are always superb as well as the assistance offered in getting to that solution. Games Workshop has come a long way from the corporate, ivory tower management it used to be. There is still room for improvement, but not in the customer service. That is absolutely peak!

Lots of pop-ups, or was my browser having a spat. Didn't want to do this but it offered to keep the chaos at bay.

Expensive :/
Like bru i didnt buy any models but 43.50 for 1 guy seriously?
2 1/2

Absolutely stand out response time.
Leeanne helped me with my issue in just a matter of minutes.

Honestly the only thing to complain about is wishing they had comics for lore or dedicated graphic novels for each chapters / factions available for dummies. I have just started to enjoy Warhammer 40k and I do not have any figures!

Yet...