Warmer Home Grant Reviews 

70
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, noting their politeness and clear communication throughout the service process. Many people highlight the efficiency of the service, from the initial survey to the speedy installation of new boilers, often completed within one or two days. Reviewers appreciate the thorough explanations provided by engineers and the tidy work, with staff cleaning up after themselves. However, some customers also noted that work occasionally finished late into the evening. A few other people also felt that there were initial issues, such as minor damage or attempts to make them remove their old boiler, but these were quickly resolved by the company. One reviewer mentioned an issue with a staff member and the safety equipment, which resulted in an incident.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great communication from day 1. A quick comprehensive survey conducted that paved the way for a speedy installation of a new boiler. Everyone on the job that completed the work were polite and gave f... See more

Rated 4 out of 5 stars

Warmer homes fitted our boiler and removed our old back boiler and water cylinder, all within one day, hard workers they finished late but got the job done. Some danagedy caused but came the next day... See more

Rated 4 out of 5 stars

Communication great, survey great. All done in one day, but started late so did not finish until midnight.

Rated 4 out of 5 stars

Office staff efficient and did all the paperwork quickly. Boiler fitted in 1 day. Not keen on the pipes put on the outside of the house. I did ask if they could be covered but didn't hear anything.... See more


Company details

  1. Heating Contractor

Written by the company

Warmer Home Grant install heating system under ECO4 scheme. The ECO4 scheme is a government initiative that has been in place since April 2022. This program aims to help families with low incomes and encourage them to have energy-efficient homes. ECO4 is the fourth phase of the program that offers financial support for basic home repairs to people in need.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

70 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(70)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional company

Very professional company. I never thought I would make it for free boiler but eventually on my health basis I got my 40 years old boiler replaced. From assessment to Installation they kept me updated. Installers were really professional and did a tidy job. Highly recommend.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely professional gas engineer…

Kabir is an extremely professional gas engineer ,lot of work just to remove old boiler which had been there since 1980. New one fitted plus thermostatic valves on radiators and new timer switch all done in 2 days. All round good team of workers. Very satisfactory job done. Many thanks to Anees and Anis for all the work in making all the arrangements involved.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and staff

Amazing service and staff. Felt everything was explained to me fully and left house very clean and tidy. Fantastically quick work too. Can’t fault

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Kept me updated throughout

From start to finish they was excellent kept in contact and let me know exactly step by step what was going on. The boiler was fitted in one day the lads worked really hard and didn’t stop until everything was complete, they then showed me how to use it all and cleaned up after themselves brilliant service highly recommend

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

I would not even give them a 1

I would not even give them a 1. Awful company. Nice, friendly, good communication to begin with. Work was poorly completed including radiator valves falling off, not fitted correctly, boiler deemed unsafe at one point and plume not secured properly to the wall, plus much more!!! My house was left in a mess. I raised a complaint via email with photo evidence and never heard back from them until 4 months later!! Rude complaints person did not listen to me. By the time they bothered to call me back I was fed up waiting and already paid to get the work corrected costing a lot of money!!! They have ignored my correspondence requesting to receive the money back for the corrected work. The company also do not supply you with a contract either. Beware and avoid this company. The stress this has caused me has been awful and significantly out of pocket.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend the services of…

I highly recommend the services of Warmer Home Grant. I had the pleasure of working with Amen, who was incredibly supportive and helpful throughout the entire process. She maintained clear communication, ensured transparency, and handled everything smoothly—even when faced with some bureaucratic challenges. Many thanks for her hard work, dedication, and professionalism!

April 30, 2025
Unprompted review
Rated 3 out of 5 stars

No one knows what they are doing and left problems

Boiler works fine, but no one knew what they were doing and I constantly had to chase, but they did do good in the end.

February 28, 2025
Unprompted review
Warmer Home Grant logo

Reply from Warmer Home Grant

Thank you for your feedback. As I have checked, we have already replaced the shower at your property. A visit has also been booked to inspect the quality of the work to ensure everything is up to standard. If you have any further concerns, please feel free to reach out, and we’ll be happy to assist.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, good product, new heating system fitted to a high quality.
Communication between the team and Myself has been very good. They keep in touch to make sure everything is of a high quality. Would definitely recommend

January 13, 2025
Unprompted review

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