Recently purchased 2 rolls of Guadeloupe Jungle wallpaper. Well packaged and delivered promptly. The paper is more beautiful than I'd hoped for. The guidelines for hanging were a little confusing but... See more
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Products were excellently packaged and delivered promptly. Unfortunately we haven't yet had the time to start our painting project so I'm unable to be more helpful. But I can't imagine that a company... See more
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Gorgeous fabric samples speedily received Having now ordered metres of fabric and had 2 pairs of curtains made up, my comment is that the batch of fabric my curtain maker received was a lot stronger... See more
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Warner House provided me with an exceptional service and the quality of wallpaper was superb! Their after sales service is second to none. It has been many years since experiencing such good after sal... See more
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Company details
About Warner House
Written by the company
Founded in 1870 and holder of the Royal Warrant since 1932, Warner has supplied high quality furnishing fabrics to prominent interior designers and important residences around the world.
Warner House continues to honour its rich, historical past, offering luxury fabrics and home furnishings, re-imagined for today's interiors.
Contact info
4.7
Excellent
303 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Love the product. Awful customer service
Placed a second order and followed it up with an email request. This was because you sent my first 'Heron' cushion with no heron on it, except the top of a heron head at the bottom. All I asked was that when you 'pick' the four cushions, could the person picking them just make sure the heron design was more centrally visible please, if possible. The cushion is called 'Heron' and I am buying it because I like that design, so it would be nice if I could see one! However the reply was obtuse and went into how the cushion material was cut to reduce wasteage. I know that, i didnt ask that and wasnt asking you to custom make them! I was just asking you to 'pick' 4 with a noticeable heron on them and used the word 'pick', therefore there was no misunderstanding. I followed it up but that email has been ignored. Very poor especially as you have a Royal Warrant!!
December 4, 2025
Unprompted review
Excellent material great quality.
May 12, 2025
Reply from Warner House
Hi John,
We're delighted to hear that you're satisfied with our material quality.
We look forward to welcoming you back in the future.
Many thanks,
Warner House
Reply from Warner House
HI Ann,
Thank you for taking the time to leave us a review,
we're glad your sample arrived promptly.
Many thanks,
Warner House
The fabric is fantastic.
The fabric is fantastic.
I still have to work on getting a trade account from thousands of miles away.
Eventually I might have a problem with a customer that wants your detailed fabric that no one else carries.
May 22, 2025
Reply from Warner House
Hi Bruce,
Thank you for taking the time to leave us a review, and thank you for your interest in opening a trade account with us.
You'll be pleased to know that we have now secured a distributor for your region who you can make contact with moving forwards.
We will send their details across to you via email.
Many thanks,
Warner House
Reply from Warner House
Hello Karl,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with our ordering and delivery service.
We look forward to welcoming you back in the future.
Many thanks,
Warner House
Delighted with the swatches and…
Delighted with the swatches and seriously thinking of using your material.
May 16, 2025
Reply from Warner House
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with our sampling service. If there's anything else we can do to assist you, please do not hesitate to reach out to a member of our customer care team.
Many thanks,
Warner House
Beautiful wallpaper
Beautiful wallpaper, such good quality. Packaged well, and arrived within 7 days.
May 21, 2025
Reply from Warner House
Hello Diane,
Thank you for taking the time to leave us a review.
We're delighted to hear your positive feedback on the design and quality of our wallpaper.
We look forward to welcoming you again in the future.
Many thanks,
Warner House
Lovely sample but no contact 9 weeks post ordering and no sign of delivery
I really loved the sample I received, but unfortunately have received radio silence when asking for an update on the order, which I placed nine weeks ago.
I was told to expect an eight week wait time, but having heard nothing in response to my emails on the headboard- Warner House, grateful if you could please respond to my messages about whereabouts of the headboard. Even if not fully ready to go, having a sense of when I will receive it / if it has been made would allay concerns that this is a fraudulent website.
UPDATE: received the headboard, and as per note below did quite quickly get a response back. Absolutely LOVE the headboard, stunning material and beautifully made. Thank you all!!
June 4, 2025
Unprompted review
Reply from Warner House
Hello Molly,
Thank you for taking the time to leave us a review.
From investigation, I believe you had sent your initial enquiries to a no-reply customer service email address which is not monitored by our team. These emails are solely for sending out order confirmations.
I can see that your email to our customer care team yesterday was picked up today by Elana who i believe has explained the situation regarding your headboard.
There is a slight back log at the upholsterers but your order is well underway! We sincerely apologise for the delay on your order but hope it will be worth the wait!
If you would like to speak to us over the phone, the best number to call is 03300552995.
Many thanks,
The Warner House team
Warner House make beautiful fabrics and…
Warner House make beautiful fabrics and provide good size samples very quickly!
May 21, 2025
Reply from Warner House
Hi Sharon,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with our sampling service!
Many thanks,
The Warner House team
Love the samples that were sent and I'm…
Love the samples that were sent and I'm really enjoying the experience of looking at the website and mulling over room schemes. Beautiful products.
May 12, 2025
Reply from Warner House
Hello Julie,
Thank you for taking the time to leave us a review.
We're delighted to hear you're satisfied with both our website and our products.
We look forward to working with you in the future.
The Warner House team
Customer service was AMAZING!
Customer service was AMAZING!! I reached out to someone and within a few hours, I got an email back. The quality of the wallpaper is impeccable, and I am so excited to order more!
May 19, 2025
Reply from Warner House
Hi Bailey,
Thank you for much for taking the time to write us such a lovely review.
We're delighted to hear that you're satisfied with our customer and sampling service.
We look forward to working with you in the future.
Many thanks,
The Warner House team
Great service and speed :-)
May 8, 2025
Reply from Warner House
Hi Katie,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with our speedy service!
We look forward to working with you again.
Many thanks,
The Warner House team
Lovely quality and have chosen and…
Lovely quality and have chosen and ordered a fabric from the samples sent.
May 12, 2025
Reply from Warner House
Hi Linda,
Thank you for taking the time to leave us a review.
We're delighted to hear that our sampling service helped you to make the right choice for your home!
We look forward to welcoming you back in the future.
Many thanks,
The Warner House team
I have used Warner House several times…
I have used Warner House several times now, their fabric is the highest quality and they never let me down.
May 8, 2025
Reply from Warner House
Hi Deborah,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that you're satisfied with your fabric orders from Warner House, its a pleasure working with you.
We look forward to welcoming you back in the future.
Many thanks,
Warner House
Wonderful company to deal with
Wonderful company to deal with. Gorgeous fabrics and wallpapers. Will be ordering again.
April 25, 2025
Reply from Warner House
Hi Anna,
Thank you for your review.
We're delighted to hear that you're happy with your wallpaper order, do share pictures. We'd love to see the finished result in your home.
Thank you for choosing Warner House.
Happy with the service
Happy with the service, received the samples quickly & with no fuss
April 22, 2025
Reply from Warner House
Hello Galiya,
Thank you for taking the time to leave us a review.
We're delighted to hear your positive feedback.
Thank you for choosing Warner House
The request for feedback implies I have…
The request for feedback implies I have received my order. Yet again I anticipate I will have to call customer services to check on status as order still not received.
April 15, 2025
Reply from Warner House
Hi Zoe,
Thank you for taking the time to leave us a reply.
By now, you should have received a correspondence from our customer care team who have despatched your outstanding Cusco Spice sample.
Your Balmoral Spice sample was shipped yesterday and should be with you either today or tomorrow.
Apologies for the delay in receiving your samples!
Thank you for choosing Warner House
I was very pleased with the service…
I was very pleased with the service given by Warner did not have ti wait too long foe delivery of fabric.It arrived at expected date and time . Thank you so much% beautiful fabric
April 17, 2025
Reply from Warner House
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear you're pleased with both our product and our delivery service.
Many thanks for choosing Warner House and we look forward to working with you again soon.
Reply from Warner House
Hi Michelle,
Thank you for taking the time to leave us a review.
We're delighted to hear such positive feedback!
Thank you for choosing Warner House, we look forward to working with you again in the future.
Lovely fabrics.
I found among the samples I selected the perfect fabric for my curtains, and will be ordering through my curtain maker soon. Not cheap but beautiful silk and cotton . . . I looked through dozens of fabrics and this was the most beautiful.
April 11, 2025
Reply from Warner House
Hello Valerie,
Thank you so much for taking the time to write us a lovely review.
We're delighted to hear that you're pleased with the samples you've received from us and look forward to receiving your made-to-measure order.
If you require any further assistance, our team would be more than happy to help you.
Many thanks,
Warner House
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