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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting the team's patience and ability to explain complex information clearly. The warranty itself is often described as a lifesaver, providing peace of mind and saving money on repairs. However, some customers were dissatisfied with the warranty process, mentioning issues like being charged for a warranty they couldn't use after returning a car, or feeling misled about coverage for electrical and mechanical faults. A few people also felt pressured during sales calls and questioned the transparency of terms and conditions, particularly regarding mileage caps.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Warranty

People report positive experiences with warranty. Many customers praise the helpfulness of sales... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, efficient,... See more

User experience

Customers had positive experiences with user experience. Many reviewers highlighted the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lady on phone was very helpful, honestly I felt like been talking to an experienced person . Quick talk and all done .thank you for the service.

Company replied

Rated 4 out of 5 stars

A service is very good and raihan explained everything very nicely

Company replied

Rated 5 out of 5 stars

Had a great conversation with Kam over the phone.As a first time buying a vehicle,it can be very overwhelming in terms of documents—insurance,road tax & warranty.Kam really aided me today with such ch... See more

Company replied

Rated 5 out of 5 stars

Cameron is a credit to the team. He was so polite, helpful and sounded very cheerful. I felt very comfortable talking with Cameron. His professional manner is outstanding. I really can't say any... See more

Company replied


Company details

  1. Car Repair and Maintenance

Written by the company

Finding a warranty product that suits you could be what saves your car when you most need it. That’s why we offer different levels of warranty cover to suit different drivers. Take a look at our website to find out more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

They explain every thing to you they're…

They explain every thing to you they're very patient with you, they do not rush things,they do expect you to do, take your time. I find them to be very good at there work .

January 9, 2026
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Patricia,

Thank you for such thoughtful feedback. We’re really pleased to hear that you felt listened to and never rushed, and that everything was explained clearly at your own pace. That’s exactly the experience we aim to give, so it’s lovely to know it came across.

Kind regards,
The Warranties UK Team

Rated 5 out of 5 stars

Morgan mcdonagh is very helpful and…

Morgan mcdonagh is very helpful and great customer service! Recommend!!

January 8, 2026
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Victoria,

Thank you so much for your kind words! We’re really glad to hear Morgan looked after you so well and made everything easy and reassuring. It’s always great to know our service has made a genuine difference. Thanks a lot for the recommendation 😊

Best wishes,
The Warranties UK Team

Rated 5 out of 5 stars

Morgan was very helpful

Morgan was very helpful, spoke to me threw it all and reassured me about everything… and reassured me that my vehicle would be protected, would very much recommend to anyone who is wanting to be reassured about there car , 5 stars

January 8, 2026
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Chloe,

Thank you for taking the time to leave such a great review. We’re really pleased to hear that Morgan took everything step by step with you and helped reassure you about your vehicle’s cover. It’s great to know you’d recommend us to others, and we truly appreciate the 5 stars.

Kind regards,
The Warranties UK Team

Rated 5 out of 5 stars

Amazing customer care

Great customer care from Morgan assured my vechal was protected

January 2, 2026
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thank you for your kind words Danielle. Morgan will be very delighted to read your review.

Rated 5 out of 5 stars

Morgan was really friendly and…

Morgan was really friendly and reassuring that my vehicle would be protected, couldn’t recommend enough. 5 stars

January 8, 2026
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Jaden,

Thank you so much for the 5-star review! We’re really pleased to hear that you felt reassured and well looked after, and that everything was explained in a friendly way. Knowing you feel confident your vehicle is protected means a lot to us.

Thanks again for the recommendation,

The Warranties UK Team

Rated 5 out of 5 stars

Great customer service from Robyn

Great customer service from Robyn. She has helpful and very prompt dealing with emailing even over the Christmas and new year period. Keeping me up to date throughout.

January 8, 2026
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Charlie,

Thank you for your kind feedback. We’re delighted to hear that Robyn provided such helpful and prompt support, especially over the Christmas and New Year period. Keeping customers informed is really important to us, and we’ll be sure to pass your comments on to her.

Kind regards,
The Warranties UK Team

Rated 5 out of 5 stars

I had an excellent experience thanks to…

I had an excellent experience thanks to Kamran’s exceptional customer service. He was friendly, attentive, and took the time to explain everything clearly. He followed up promptly, kept me updated throughout the process, and genuinely made me feel valued as a customer. It’s rare to find someone this committed to good service. Thank you, Kamran.

November 27, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thank you for your fantastic feedback, Javier. We’re delighted to hear how well Kamran looked after you and really appreciate you taking the time to share your experience. If you need anything in the future, we’re always here to help

Rated 5 out of 5 stars

Hi there thank you so much for your…happy today

Hi there thank you so much for your call today. It just gave me a little bit of peace of mind for the future. I can’t say how happy I am but I feel a little bit confident now when I travel alone and with my family thank you.

November 25, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thanks for your lovely feedback, Peter. We’re really glad the call helped give you some extra peace of mind. If you ever need any further support while you’re on the road, we’re always here to help

Rated 5 out of 5 stars

Kam was great help

Kam was great help

November 21, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thanks so much for your feedback, Jahmarlie! We’re really glad to hear Kam was able to help. If you ever need anything else, we’re here for you

Rated 5 out of 5 stars

Patient and well explained

Good at explaining, very patient as I had about 30 different distractions during our call.

November 4, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thanks so much, Shane! We're really glad to hear everything was explained clearly. No worries at all about the distractions — we’re always happy to take the time you need. If you ever have any questions, we’re here to help anytime!

Rated 5 out of 5 stars

Friendly

Friendly, patient, happy with my experience with this company.

October 24, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thank you so much! We’re really happy to hear you had a great experience — friendly and patient service is what we love to deliver!

Rated 5 out of 5 stars

Amazing Client Relationships

Lisa is so lovely and truly made me happy working with Warranties UK

October 1, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

That’s so lovely to hear! We’re thrilled that Lisa made your experience such a positive one. We’ll make sure she knows how much you appreciated her kindness and help!

Rated 5 out of 5 stars

Today I spoke with Kamran

Today I spoke with Kamran, who was just amazing. He really took the time to explain my Warranty cover & to make sure I had the best possible cover suitable for me

October 22, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hello. Thanks so much for your lovely review! We're really glad to hear Kamran took the time to make everything clear and helped you find the best cover. We’ll be sure to pass your kind words on to him!

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company, I was unable to get finance anywhere but aj and his team made it happen! Really Lovley people, always willing to go the extra mile! So so happy!

October 17, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thanks so much, Katie! We’re thrilled to hear this — AJ and the team will be over the moon to know they could help you out. They really do go the extra mile for our customers. We’re so happy everything worked out for you!

Rated 4 out of 5 stars

The lady on phone was very helpful

The lady on phone was very helpful, honestly I felt like been talking to an experienced person . Quick talk and all done .thank you for the service.

October 17, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hello Emmanuel. We’re so glad to hear you had such a smooth experience! Our team always aims to make things quick, easy, and helpful — really happy we could do that for you!

Rated 5 out of 5 stars

The lovely Lisa willoughby

The lovely Lisa willoughby was absolutely amazing handled everything extremely polite and funny I recommend anyone who wants cover ask for Lisa she will sort out everything you need, she’s top tier.

October 17, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thanks so much, Christopher! What an amazing review — Lisa will be over the moon to read this. She really does go above and beyond to make things easy (and fun!) for everyone she speaks to. We couldn’t agree more — she’s definitely top tier!

Rated 5 out of 5 stars

Cameron is a credit to the team

Cameron is a credit to the team. He was so polite, helpful and sounded very cheerful.
I felt very comfortable talking with Cameron.
His professional manner is outstanding.
I really can't say anything bad about Cameron.
I hope His manager Ryan is able to read this message and let him know what a great team member Cameron really is

October 17, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thanks so much, Danielle! What a wonderful message — it honestly means a lot. We’ll make sure both Cameron and his manager, Ryan, see your lovely feedback. Cameron will be over the moon to hear how comfortable and well looked after you felt. He really is a star and we’re so proud to have him on the team!

Rated 5 out of 5 stars

Jayson

I had a great experience with your colleague Lisa very helpful and very polite could av stayed on the phone for longer

October 15, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thanks, Jayson! We're so glad you had such a great chat with Lisa — she’ll love hearing that!

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