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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting the team's patience and ability to explain complex information clearly. The warranty itself is often described as a lifesaver, providing peace of mind and saving money on repairs. However, some customers were dissatisfied with the warranty process, mentioning issues like being charged for a warranty they couldn't use after returning a car, or feeling misled about coverage for electrical and mechanical faults. A few people also felt pressured during sales calls and questioned the transparency of terms and conditions, particularly regarding mileage caps.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Warranty

People report positive experiences with warranty. Many customers praise the helpfulness of sales... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, efficient,... See more

User experience

Customers had positive experiences with user experience. Many reviewers highlighted the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lady on phone was very helpful, honestly I felt like been talking to an experienced person . Quick talk and all done .thank you for the service.

Company replied

Rated 4 out of 5 stars

A service is very good and raihan explained everything very nicely

Company replied

Rated 5 out of 5 stars

Had a great conversation with Kam over the phone.As a first time buying a vehicle,it can be very overwhelming in terms of documents—insurance,road tax & warranty.Kam really aided me today with such ch... See more

Company replied

Rated 5 out of 5 stars

Cameron is a credit to the team. He was so polite, helpful and sounded very cheerful. I felt very comfortable talking with Cameron. His professional manner is outstanding. I really can't say any... See more

Company replied


Company details

  1. Car Repair and Maintenance

Written by the company

Finding a warranty product that suits you could be what saves your car when you most need it. That’s why we offer different levels of warranty cover to suit different drivers. Take a look at our website to find out more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke to Cameron on his first day

I spoke to Cameron on his first day. He was lovely to talk to, very professional, very knowledgeable about the product and an asset to the company.

September 29, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Rachel. We’ll make sure Cameron sees this — he’ll be thrilled. We agree, he’s already a great asset to the team!

Rated 5 out of 5 stars

Amazing experience

The person I spoke was very happy the help and told me all the information that was needed to make a deal on an extended warranty. Very happy with the prices and easy to work with

September 26, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Adam, thanks for your review! Great to hear everything was easy, helpful, and at the right price.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, answered any questions I had, hassle free

September 25, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi John, thanks for your feedback! We’re really pleased to hear everything was easy and hassle-free, and that all your questions were answered. That’s exactly the experience we aim to give.

Rated 5 out of 5 stars

Was on the phone to an amazing woman…

Was on the phone to an amazing woman, had a great time and got an amazing deal. Was super friendly and professional (including talking about Iceland and the deal of the days) made me laugh quite a bit.

September 19, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Kyle, thanks a lot for sharing this! We’re so glad you had a great time on the call as well as getting a great deal. It’s lovely to hear how friendly and fun the chat was (Iceland deals included!) — we’ll be sure to pass this on.

Rated 5 out of 5 stars

Every helpful and understanding

Every helpful and understanding Stella & lisa

September 19, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Paige, thank you for your lovely feedback! We’re delighted to hear that both Stella and Lisa were so helpful and understanding. We’ll be sure to pass your kind words on to them.

Rated 5 out of 5 stars

Stella made the process very easy

Stella made the process very easy. She was very polite and helpful.

September 18, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Asim, thank you for your kind words! We’re so pleased to hear Stella made the process easy and was polite and helpful throughout. We’ll be sure to share your feedback with her.

Rated 5 out of 5 stars

Polite and very helpful

Polite and very helpful , explained everything very well,

September 16, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Mandy, thank you for your kind words! We’re so pleased to hear you found the service polite, helpful, and clearly explained. We’re always here if you need any further support.

Rated 4 out of 5 stars

A service is very good and raihan…

A service is very good and raihan explained everything very nicely

September 16, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hello, thank you for your review! We’re glad to hear you had a great experience and that Raihan explained everything clearly. We’ll be sure to share your feedback with him!

Rated 5 out of 5 stars

Massive thank you to Connor

Massive thank you to Connor. He explained the entire process to me in detail and was able to answer any questions. Didn’t need ask much questions because he explained everything to me. Loved how he was patient and willing to help with minor issues and even found a better deal for me! 10/10

September 15, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Connor, thank you so much for your lovely review! We’re delighted to hear that you felt fully supported and well informed throughout the process. It’s great to know you were happy with the deal and the service provided. We’ll be sure to pass your kind words on to Connor – he’ll be thrilled with the feedback!

Rated 5 out of 5 stars

Great service very helpful

Great service very helpful

September 13, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi John, thank you for your kind words! We’re so pleased to hear you found our service helpful. If you need anything in the future, our team will be more than happy to assist.

Rated 5 out of 5 stars

Lisa is a credit to your team

Lisa was absolutely lovely and personable. Explained everything clearly and really explained the benefits of the plan. Credit to your company she deserves a raise :) thanks again Lisa, Jodi x

September 13, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thank you so much, Jodi! 🌟 We’re thrilled to hear how lovely and personable Lisa was, and that she took the time to explain everything clearly. She truly is a credit to the team — your kind words will mean a lot to her! 💐

Rated 5 out of 5 stars

Best service provider

The representative was very professional and helpful.

September 12, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thank you, Webster! 🌟 We’re so glad to hear our representative was professional and helpful — we’ll be sure to pass on your kind words.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly

September 12, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Sam, Thank you for your review. Our team will be delighted to know that they were very helpful and friendly.

Rated 5 out of 5 stars

Would highly recommend

Spoke to Lisa who is really wonderful and will happily go out of her way to make everything as simple and smooth as possible Lisa has really helped me and I’m so glad I got to deal with her she really is an asset to your company

September 11, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Thank you so much, Sharon! 🌟 We’re delighted to hear how helpful Lisa has been and that she’s made everything simple and smooth for you. We couldn’t agree more — she’s a real asset to the team, and we’ll be sure to share your lovely feedback with her.

Rated 5 out of 5 stars

Stella great at her Job

Stella called me in the morning at work, but it was too noisy, working on a building site. So called me back when I got home. Was very patient and explained everything.

September 8, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Mark, thank you for sharing your experience! We’re so glad Stella was patient and took the time to call back at a better moment for you. It’s great to hear she explained everything clearly and made the process easier.

Rated 5 out of 5 stars

Lisa was so friendly and helpful

Lisa was so friendly and helpful, made the hole experience fun and professional.
I'm happy with the package i got and the deal I got from the company.

September 9, 2025
Unprompted review
Warranties UK logo

Reply from Warranties UK

Hi Leigh, thank you for your great feedback! We’re so pleased to hear Lisa made the whole experience both enjoyable and professional. It’s fantastic that you’re happy with your package and the deal – we’ll be sure to share your kind words with Lisa.

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